Help with Installshield


New Member
I'm having problems with certain game installations. It uses Installshield and I get a screen talking about how it stopped working. A screen shot of what I get is attached to this thread. Before people list off the common solutions they didn't work. I have tried the compatibility from winxp up to vista sp2 (or 3 whichever is in the menu). I have done it with admin and without admin. I really dont think it's win7 but installshield itself. If anyone has seen this or has any idea please let me know. I've tried other ideas from other threads and no go on it.
install problem.png


Honorable Member
Here's some ways to correct InstallShield Setup problems:

1. Update to the Latest InstallShield Installation Engines: (Link Didn't work so go here: on the first result, don't click on the link but rather the small word that says "cached".

2. Acquire Administrative Privileges on Your Computer

3. Detect and End Previously Running Installation Processes:
Detect if another installation process is running.

  1. Press Ctrl + Alt + Del and select Task Manager.
  2. Go to the Processes tab.
  3. Check the running process for any or some of these names:
    • setup.exe
    • isetup.exe
    • ikernel.exe
    • msiexec.exe
    • idriver.exe
    • IsUninst.exe
    • IsUn16.exe
    • Uninst.exe
    • Uninst16.exe
End previously running installation processes
Follow these steps for any of the above processes that are found running on the system.

  1. Select each process.
  2. Select End Process.

4. To see if it's a software conflict: Temporarily disable Startup
programs one at a time, starting with Firewall, Antivirus, and ad
blockers using this utility: Mike Lin's Home Page
or this method: Windows startup programs. What are they? Are they required? How can I disable them?

5. Run a virus scan at: Afterwards
Download & Run Spybot from: to find any
Trojans, Adware, or Spyware which could clog up your system.

6. Click My Computer / Rightclick the Drive & Choose Properties
/ Run the "Disk Cleanup..."


Last edited:
Hello and welcome to the forums.

You would give us more needed info if you could record the error report, as it appears in the event viewer.


New Member
Hopefully this helps, not sure exactly what u wanted but gave you what i thought was the error recorded:

Faulting application name: setup.exe_InstallShield (R), version:, time stamp: 0x3deba70f
Faulting module name: IGDI.dll, version:, time stamp: 0x3deba75e
Exception code: 0xc0000005
Fault offset: 0x0000de50
Faulting process id: 0x159c
Faulting application start time: 0x01cb2377868422ed
Faulting application path: D:\setup.exe
Faulting module path: C:\Program Files (x86)\Common Files\InstallShield\Professional\RunTime\0701\Intel32\IGDI.dll
Report Id: c5c91fa1-8f6a-11df-b09c-001966a87439


Honorable Member
Check if the game is compatible with Windows 7. What game is it, Battlefield?

You might try the following and turn off Data Execution Prevention until you
get your program installed and make sure you turn it back on.

Last edited:


New Member
Disable of windows data execution prevention not working. It's saying i need to be an admin, when i am an admin


New Member
Well I had to turn on DEP. It was greyed out for me and did some research and found a command to put into command prompt to turn it out restarted the computer and it worked. Thanks for everyone help and suggestions.

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