Windows 10 Help with my BSOD and Unexpected Store Exception issue

E

Ed Otero

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Jun 4, 2016
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Hi I'm a newbie and I have a Lenovo 300 workstation PC. It has been working fine for 2 years, then last week while surfing in Chrome I get to a certain random point, the PC slows to a halt, and I get the BSOD, followed bt the sorry your PC is now dead (sort of) message, and the look up Unexpected Store Exception.

I was able to get a dump file, but have no clue how to read it. I will place here in hopes that somebody can tell me what is wrong.

So far I have the lasted updates to Windows 10, I have updated all my drivers, scanned my harddrive, with no errors found.

Please help, and thank you Ed
 

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Solution
Hi Ed,
whilst i debug your dump files can you run these scans please:
File scans
Right click on the Start menu icon and from the revealed list choose 'admin command prompt'. Type:
sfc /scannow
press enter and await results

In the same command prompt and after the above scan has finished type:
dism /online /cleanup-image /restorehealth
Press enter and await results (longer this time).

If the first scan found files it could not repair but the second scan is successful, run the first scan again using the same command prompt box and this time it should repair the files found.

I'll post back shortly.
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Hi Ed,
whilst i debug your dump files can you run these scans please:
File scans
Right click on the Start menu icon and from the revealed list choose 'admin command prompt'. Type:
sfc /scannow
press enter and await results

In the same command prompt and after the above scan has finished type:
dism /online /cleanup-image /restorehealth
Press enter and await results (longer this time).

If the first scan found files it could not repair but the second scan is successful, run the first scan again using the same command prompt box and this time it should repair the files found.

I'll post back shortly.
 
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Solution
Hi Ed,
I check your folders and no dump files are contained within. Please change your settings so that dump files will be produced when a bsod occurs.
Open the run application.
Type sysdm.cpl in the run box and click ok.
Look across the top of the system properties box for 'Advanced' and click that.
Look for 'Startup and Recovery' near the bottom and click 'settings'.
Near the bottom you'll see a drop down menu under the heading 'write debugging information'.
In the drop down menu choose ' small memory dump (256KB)'
Under 'small dump directory' make sure it says %SystemRoot%\Minidump.
Click ok and your good to go.

You will of course need to have another BSOD before a dump file is created.

Another reason for no dump file can be when the page file has been turned off.

Please post as soon as you have a dump file. You'll find them in a folder marked minidump in the main windows folder.
 
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Hi Kemical thanks for the help... I checked my setting and they are setup as you say to say them up, I checked my page file, and its on, its being managed by Windows. I dud not find anything in the minidump folder either.

I ran sfc/scannow and dism /online /cleanup-image /restorehealth, and got this...

Microsoft Windows [Version 10.0.10586]
(c) 2015 Microsoft Corporation. All rights reserved.

C:\WINDOWS\system32>sfc/scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection did not find any integrity violations.


C:\WINDOWS\system32>dism /online /cleanup-image /restorehealth

Deployment Image Servicing and Management tool
Version: 10.0.10586.0

Image Version: 10.0.10586.0

[==========================100.0%==========================]
The restore operation completed successfully.
The operation completed successfully.

C:\WINDOWS\system32>

Waiting for the next BSOD

Thanks

ED
 
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Much thanks for the update Ed. The scans went well which is at least something and hope it isn't too long before we have the dump file.. Good luck!
 
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