I have this backup software (GENIE9) that doesn't work. The vendor tell me I have to delete some files that are in C:\users/programs/appdata. The problem is: even though I am the administrator, I cannot even view what is in that folder, much less delete any files within it. The vendor (GENIE9) is totally clueless as to how to do this. Apparently the operating system has put some severe restrictions on this folder even for users that are administrators. Is there a way to get an answer without being flooded with crapola by vendors trying to SELL me something?