How do I access the Programs/appdata folder?

I have this backup software (GENIE9) that doesn't work. The vendor tell me I have to delete
some files that are in C:\users/programs/appdata. The problem is: even though I am the administrator, I cannot even view what is in that folder, much less delete any files within

The vendor (GENIE9) is totally clueless as to how to do this. Apparently the operating system has put some severe restrictions on this folder even for users that are administrators.

Is there a way to get an answer without being flooded with crapola by vendors trying to SELL me something?

Last edited:


Excellent Member
Microsoft Community Contributor
You need to go to folder options in the control panel, view tab, and put a dot on the "Show hidden files, folders, and drives" option.

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