How I fixed my shutdown hang problem

#1
Symptom: Shutting down, shutdown screen would start then hang and required me to hard power off.

Solution: I had uninstalled the Windows Fax and Scan option in the Turn Windows Features On/Off from the Programs and Features section of the Control Panel. When I did that, it did not uninstall the Fax device in the Devices and Printers. Rechecking the Windows Fax and Scan corrected the situation. On another PC, I had removed the feature and then removed the Fax device from the Devices and Printers manually and that PC never had the shutdown hang problem.

I don't know if this corrects other issues of shutdown hangs but it might give you ideas of what to look at if you suffer from this issue. I wished I had figured it out before I did a reinstall!
 


kemical

Windows Forum Admin
Staff member
Premium Supporter
Microsoft MVP
#2
Hi inkscarab,
welcome to the 7forums.. :)

Thankyou for your post as it may help others..
 


#3
This solution absolutely worked for my Windows 7 Ultimate laptop and now my shutdown is as snappy & smooth as ever.

Registered to say thank you to the OP, inkscarab.
 


#4
The real solution to the problem would be to update the modem drivers to latest. It's actually old drivers that cause the issue and the OP's solution is a workaround.

In any case, glad the pc is reacting well for both. :)
 


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