How to use Web Certificates

BrutalMoose

Active Member
Hello, I need help troubleshooting a special connection
with an institution.
I am not a web expert. I need to install web certificates
to access a specific website for an institution. I have
read 3 of their manuals for how to do this, but I have
been unsuccessful. I have contacted their support, but there
was no support.
They gave me a special application to request and
install the web certificates onto various places onto my computer.
They say I must be using very, very old browsers for this to
work. I do not have the version exact numbers in front of me now, so these
are estimates of what they said: Internet Explorer (no version
listed), Firefox 40, Chrome 40. In the same section,
it also mentioned Java in relation to these certificates,
but it did not give almost any detail as to what that meant.
I know what Java is, but it does not specify if it is saying
that I must use Java, or I must not use Java, or I must use a browser with Java allowed,
or that I must have a certain version of Java. It just says "Java",
with almost no explanation.
It says I may store the certificates "On my Computer", or in "Firefox/Thunderbird",
or in "Java", there was a 4th location, but I forgot what it was now. I tried all 4 locations.
2 the certificates that It asks me to download fail to
download. The instructions say this is ok, but it is odd.
I have tried many troubleshooting steps. I have attempted
to uninstall the certificates, but there was no evidence that
it worked or actually performed any real action. I reinstalled
the application several times. I tried 5 different browsers, all the
current versions though, I could not find an OFFICIAL source for
very very old version of those browsers, and I will not download
a bunch of applications from sites I do not trust, so don't ask me to
do that.
No matter what troubleshooting steps that I took, or what settings
that I tried, when I went to any important parts of their website,
it said I could not enter.
I am not a web expert, what specific troubleshooting steps should I take
to discover what could be the problem? Thanks everybody.
 

Neemobeer

Windows Forum Team
Staff member
Really depends on what you're doing. Is it a web site or a desktop application? Is it java based or other technology? Client certificate or one for the application?
 

BrutalMoose

Active Member
The certificates are installed by an application. I don't know the answers to your other questions, I am not experienced in these kinds of web management details.
 

BrutalMoose

Active Member
Great. And Why do you think when after following 3 different manuals for this procedure that it still failed? When I go to the secure website, it does not work. The insecure parts of the website that do not require a web certificate load fine, but once I get to the parts that do require web certificates, they do not load at all.
 

Neemobeer

Windows Forum Team
Staff member
Hard to say without more info. You could try running wireshark and capture the communication. If it's network or even cert related the capture should tell you.
 
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