Printer is not printing in color even though I have color selected. I had this problem before and it was fixed but I had to completely reinstall Windows 10 and lost the info. Ink is fine. Tried another set of cartridges to make sure it wasn't the ink and it did the same thing. Microsoft has some utility for a fix - please tell me what it is again. Never mind - found my first message and solution
This time I had to completely go back to ground zero - delete printer, install printer, connect to network and it finally worked but it took me forever but it's working again. I have no clue why it does this but if there is a next time I'm getting a new printer.