I can't load Spotify

Discussion in 'Windows 8 Help and Support' started by brisbanebob, Apr 23, 2013.

  1. brisbanebob

    brisbanebob New Member

    Dec 23, 2009
    Likes Received:
    I had Spotify running then it stopped. I uninstalled it and reinstalled it and it wouldn't install. I set myself up as Administrator, uninstalled it, attempted to reinstall it and this is what I get:

    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: Spotify.exe
    Application Version:
    Application Timestamp: 51667286
    Fault Module Name: USER32.dll
    Fault Module Version: 6.2.9200.16420
    Fault Module Timestamp: 505a971d
    Exception Code: c0000005
    Exception Offset: 000653b4
    OS Version: 6.2.9200.
    Locale ID: 3081
    Additional Information 1: 0248
    Additional Information 2: 02488b4f31fc060f24931251a54163e2
    Additional Information 3: caa0
    Additional Information 4: caa0348349e86ca630f84201a29c2047

    Does this have anything to do with 32/64 bit processing?

    Any help much appreciated.

  2. kemical

    kemical Windows Forum Admin
    Staff Member Premium Supporter Microsoft MVP

    Aug 28, 2007
    Likes Received:
  3. Mike

    Mike Windows Forum Admin
    Staff Member Premium Supporter

    Jul 22, 2005
    Likes Received:
    You can always try to completely uninstall it with the Revo Uninstaller trial version, and re-install it under the normal user account you always use. This should give you a clean approach to the problem. Spotify has worked quite well in Windows 8 here, without much difficulty. Please let us know how you manage to resolve the issue.

    To answer your question: It should really have nothing to do with 32/64-bit at all. Spotify, like many programs, is fully compatible with 32-bit and 64-bit operating systems. The program has been QA tested quite a bit and has worked flawlessly for me on multiple platforms. There may be times, once installed correctly, that you have to log in and out, to restore your credentials, but this is very rare.

    In Windows 8 Pro, you will find Spotify's file directory in C:\Users\(your username)\AppData\Roaming\. This can be a problem if you try to use multiple users to install the program. The application itself is running under the user credentials it is installed for because the application is credential specific for your Windows account. It is designed so that if multiple people are using your computer, each person can maintain their own Spotify installation and preferences. This is why installing as "Administrator" may be a very bad idea.

    You should be able to install it, without difficulty, like any other user application. But if you believe the installation has become corrupted and cannot uninstall it properly, this is where Revo Uninstaller would come in handy. Not only would it track down all files on the system referencing Spotify, but registry entries as well, so that you may cleanly install it once again in a proper setting.

    Please let me know how it goes for you.

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