I think i may of deleted my dvd drive... help

Discussion in 'Windows 7 Help and Support' started by timh86, Jul 3, 2010.

  1. timh86

    timh86 New Member

    Joined:
    Apr 1, 2010
    Messages:
    38
    Likes Received:
    0
    when i loaded on windows 7 i did it from a cd and once it had loaded my dvd drive stopped working, it would open and close fine but it wouldnt open what was on the discs so through my efforts to find a fix i think i deleted my dvd drive. its not in my computer anymore.

    can someone please help me load it back onto my computer???
     
  2. TorrentG

    TorrentG Banned

    Joined:
    May 31, 2010
    Messages:
    7,814
    Likes Received:
    372
  3. timh86

    timh86 New Member

    Joined:
    Apr 1, 2010
    Messages:
    38
    Likes Received:
    0
    hey mate yeah i did that but couldnt find "lowerfilters" so i clicked next steps and a fix it thing popped up so i let it do it but it didnt fix it either it says problem not fixed the drive is not assigned a drive letter
     
  4. TorrentG

    TorrentG Banned

    Joined:
    May 31, 2010
    Messages:
    7,814
    Likes Received:
    372
    You could try placing any disc in the drive. Then type disk management in the start menu and hit enter. Right click on the bar for the cd/dvd drive and assign a letter to it.
     
  5. timh86

    timh86 New Member

    Joined:
    Apr 1, 2010
    Messages:
    38
    Likes Received:
    0
    it isnt listed there
     
  6. Nibiru2012

    Nibiru2012 New Member

    Joined:
    Dec 16, 2009
    Messages:
    466
    Likes Received:
    18
    timh86 - you might try the following, it's from Microsoft Support on issues that have happened with "missing" CD/DVD drives.

    Hope this information helped! ;)
     
  7. timh86

    timh86 New Member

    Joined:
    Apr 1, 2010
    Messages:
    38
    Likes Received:
    0
    i have already tried that and didnt work
     
  8. Saltgrass

    Saltgrass Excellent Member
    Microsoft Community Contributor

    Joined:
    Oct 16, 2009
    Messages:
    15,157
    Likes Received:
    393
    So you are running a new install of Windows 7 now?

    If you put a bootable dvd in the drive and boot, do you get the message about booting to the DVD?

    Perhaps you need to add drivers for your chipset. Do you know if your manufacturer has some for Win 7?

    How old is your DVD? Is it SATA or PATA?
     
  9. timh86

    timh86 New Member

    Joined:
    Apr 1, 2010
    Messages:
    38
    Likes Received:
    0
    no it doesnt boot like i said im pretty sure i deleted the drive. im runny a lg gh20ns10 dvd burner and its sata and yeah i am using win 7. how do i add drivers to the chipset?
     
  10. TorrentG

    TorrentG Banned

    Joined:
    May 31, 2010
    Messages:
    7,814
    Likes Received:
    372
    Can't hurt to try this.

    Open device manager. Then click on any line, doesn't matter which one. Then click Action | Scan for hardware changes.
     
  11. timh86

    timh86 New Member

    Joined:
    Apr 1, 2010
    Messages:
    38
    Likes Received:
    0
    i just tried that, didnt do anything
     
  12. TorrentG

    TorrentG Banned

    Joined:
    May 31, 2010
    Messages:
    7,814
    Likes Received:
    372
    Perhaps make a screenshot of Regedit opened to the HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
    key.

    You can use snippingtool to do so. Just type it in the start menu and hit enter to open it. You can attach the screenshot using the paperclip above where you type, in advanced mode reply.
     
  13. timh86

    timh86 New Member

    Joined:
    Apr 1, 2010
    Messages:
    38
    Likes Received:
    0
    i just tried that and nothing happened, didnt fix it
     
  14. timh86

    timh86 New Member

    Joined:
    Apr 1, 2010
    Messages:
    38
    Likes Received:
    0
    Capture.PNG here it is
     
  15. Saltgrass

    Saltgrass Excellent Member
    Microsoft Community Contributor

    Joined:
    Oct 16, 2009
    Messages:
    15,157
    Likes Received:
    393
    The reason I wanted to check if you could boot to the DVD was to remove Win 7 from the problem. I suppose I should add to make sure you have the DVD set to boot first in the bios.

    If it will not boot to the Install DVD, or some other, maybe the Drive is broken, or the lense got dirty or for some other mechanical reason cannot read the media.

    I would, if you have the capability, download a copy of the Linux Live CD from Ubuntu and try loading and running it. If you can't do that, do you have access to another DVD drive, or can you at least check the connections on the drive.

    Something else you might try is to disconnect the Hard drive and see if you can regain control of the DVD.
     
    #15 Saltgrass, Jul 4, 2010
    Last edited: Jul 4, 2010
  16. timh86

    timh86 New Member

    Joined:
    Apr 1, 2010
    Messages:
    38
    Likes Received:
    0
    when i put windows 7 on i did it from a cd and it worked perfectly but after that i had problems with the cd drive the same problems as alot of other people it would recognize there was a cd in the drive but when you double clicked to open it it would just slow right down and basically make it impossible to open the disc. so after getting incredibly annoyed with this i went to the internet to find a fix, i came across bad information which told me to open my compute rright click it and delete it and i did.

    So the first problem was win7, the problem now is Ive deleted it and don't know how to get it back. the DVD drive should work fine it shouldn't be broken or the lense shouldn't be dirty.
     
  17. Nibiru2012

    Nibiru2012 New Member

    Joined:
    Dec 16, 2009
    Messages:
    466
    Likes Received:
    18
    Windows 7 supplies the drivers for the CD/DVD drive. There is not an independent driver for them.

    Try this fix from Microsoft support:

    Your CD or DVD drive cannot read or write media

    Microsoft Troubleshooting Services cannot run because local scripting has been disabled on this computer. Scripting may have been disabled for virus protection or as a security measure. For instructions on how to enable scripting, go to the support Web site.
    [​IMG]Automatically diagnose and repair problems with your CD or DVD drive when trying to read or burn media.
    What it fixes...

    • Your CD or DVD Drive does not read or write and is shown as disabled
    • The media in your CD or DVD drive cannot be read
    • The media cannot be written to by your CD or DVD drive
    • You receive one of the following errors:
      • A class specific or device specific driver is missing or corrupt
      • A CD or DVD drive cannot be found or is not connected
      • The CD or DVD drive is experiencing a problem that prevents it from working properly
      • The CD or DVD drive is not accessible via an assigned drive letter

    How it works...
    [​IMG]
    Microsoft Automated Troubleshooting Services scans your computer and detects the root causes of common problems, then

    [​IMG]
    Automatically fixes the problems that it finds, and

    [​IMG]
    Offers additional resources if the problem isn't fixed

    Instruction to Run...

    • Click the Run button to launch the file
    • Click the Continue and/or Allow button to proceed
    Related Knowledge base article


    http://support.microsoft.com/gp/cd_dvd_drive_problems

    Run the diagnostic
    By clicking Run now, you agree to the terms referenced in the Microsoft License Agreement.
    Run now

    Note:

    • For our diagnostics to run, the following programs may be installed or enabled.
      • Windows Powershell
      • Windows MSXML 6.0
    Read our online privacy statement
     
    #17 Nibiru2012, Jul 4, 2010
    Last edited: Jul 4, 2010
  18. Saltgrass

    Saltgrass Excellent Member
    Microsoft Community Contributor

    Joined:
    Oct 16, 2009
    Messages:
    15,157
    Likes Received:
    393
    To answer your specific question, to reinstall a device you normally do one of the following.

    Shut down, disconnect the device and reboot, then shutdown and reconnect the device and boot again. Windows should look for it.

    Open Device Manager and right click on the device and uninstall. Windows will then attempt to find it again if it can.

    Open Device Manager and click on the computer icon on the top to get Windows to search for any devices.

    What you do depends on whether the DVD is showing in device manager. I am not clear on whether the device is showing in Device Manager or if it is, what its status is.

    The DVD is a SATA device. SATA drivers are usually included with the motherboard chipset drivers. Windows will normally have acceptable drivers to make your devices useable, but in some cases you may need to load different or additional drivers for your system. In my case, I always use the manufacturers chipset drivers (home built) if some are available for Windows 7. I have a second SATA controller that needed an additional driver loaded which Windows did not seem to correctly recognize. Adding chipset drivers is your decision, but if everything else fails you might consider it if you can find some.

    You were having problems with the drive prior to deleting it in Computer, so maybe the fact you can't find it now is related to that.
     
    #18 Saltgrass, Jul 4, 2010
    Last edited: Jul 4, 2010
  19. timh86

    timh86 New Member

    Joined:
    Apr 1, 2010
    Messages:
    38
    Likes Received:
    0
    ok i just did that and it says issue found: the drive is not assigned a drive letter [HL-DT-ST DVDRAM Gh20NS10 ATA device] and thenit says FIX STATUS: Not fixed
     
  20. TorrentG

    TorrentG Banned

    Joined:
    May 31, 2010
    Messages:
    7,814
    Likes Received:
    372
    Cool. Put any cd or dvd in the drive. Type disk management in the start menu. Hit enter. In the top section, right click on the DVD drive line under the Volume section and assign it any letter you want.
     
    #20 TorrentG, Jul 4, 2010
    Last edited: Jul 4, 2010

Share This Page

Loading...