Installation files cannot extract

Discussion in 'Windows 8 Help and Support' started by GeorgeNidri, Mar 6, 2015.

  1. GeorgeNidri

    GeorgeNidri New Member

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    So this morning I installed windows 8.1 on a machine that previously ran windows 7. Everything ran fine until I started installing programs. Every setup file I run fails to extract installation files and gives me an error. I tried running them as administrator but still, the same exact error. I am pretty convinced that they don't have permission.

    Any help?

    Thanks in advance...
     
  2. kemical

    kemical Windows Forum Admin
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    Hi George,
    can you post what machine you are using please.
     
  3. GeorgeNidri

    GeorgeNidri New Member

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    I am using a plain desktop pc.

    Do you need any particular specs?
     
  4. kemical

    kemical Windows Forum Admin
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  5. GeorgeNidri

    GeorgeNidri New Member

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    Well, I let it run and it told me that there are no compatibility issues.
     
  6. kemical

    kemical Windows Forum Admin
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    What are the apps you were trying to install? If are for older os then try running them in compatibility mode. You'll need to right click the start up exe, click properties and then compatibility.
     
  7. GeorgeNidri

    GeorgeNidri New Member

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    I just check run in compatibility mode and select windows 7 below?
     
  8. GeorgeNidri

    GeorgeNidri New Member

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    Well, had no luck with that.. :(

    One file came with an error saying that it had no permission to write in some folder.. Can that be the case for all of them?
     
  9. kemical

    kemical Windows Forum Admin
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    Can you post what it is your trying to install.
     
  10. GeorgeNidri

    GeorgeNidri New Member

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    At first I tried some printer drivers and they failed. Then I tried to install 3 steam games, 2 installed fine but one failed. After that I tried comodo dragon av, and as this failed I tried avira and I had no luck either.
     
  11. kemical

    kemical Windows Forum Admin
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    Some of the things that can stop a program from installing can be:
    • Your computer has too many temporary files
    • The installer file is corrupted
    • You do not have administrative privileges to install the program
    • The computer is infected with malware
    Are you sure you using the correct programs meaning for either 32 or 64bit?

    Try checking your machine over with the free version of this app:
    https://www.malwarebytes.org/
     
  12. GeorgeNidri

    GeorgeNidri New Member

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    Well, first, can you explain what you mean with "your computer has too many temporary files"?

    Secondly, I tried running the same files on an other pc and it worked like a charm.

    I am the only user on the pc and I am the administrator, is it a chance that installation files require more than just being the administrator?

    Issues showed up just right after a clean install of windows, in fact my second program failed to install with the first being chrome which installed just fine. I doubt it's malware infection causing the issue.
     
  13. kemical

    kemical Windows Forum Admin
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    Perhaps it would help if you posted your specs.. I know you said it was a desktop but what exactly? Please list as fully as possible.

    Have you run any basic tests to determine if the hardware is ok?
     
  14. GeorgeNidri

    GeorgeNidri New Member

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    I ran the one test you sent me the other day.

    As for the specs, I have:

    MOBO:Gigabyte ultra durable GA-Z77MX-D3H

    CPU: Intel core i5-3470k

    GPU: nvidia gtx 650 2gb

    HDD:Western Digital Caviar Blue 1tb and Western Digital Caviar Blue 500gb

    SSD: Kingston hyperx 3k 120gb

    And a samsung dvd r/w. Is there anything I'm missing?
     
    #14 GeorgeNidri, Mar 19, 2015
    Last edited: Mar 19, 2015
  15. kemical

    kemical Windows Forum Admin
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  16. GeorgeNidri

    GeorgeNidri New Member

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    It's about 30-35% full, and yes I'm in AHCI mode.

    As for the firmware I don't quite know because I didn't find any firmware updates on kingston's site.
     
  17. GeorgeNidri

    GeorgeNidri New Member

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    As an update I wanted to say that with any programs that I'm installing now I have not come across any further issues, however the ones that used to fail are still failing.
     
  18. kemical

    kemical Windows Forum Admin
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    Hi George,
    I did a little checking myself and did find firmware relating to the HyperX series:
    http://www.kingston.com/en/support/technical/products?model=SH103S3

    As to whether this will prove to be a solution remains to be seen but I would install the update anyway.

    Ok so if I follow what you've posted above then apps are now installing without issue although the original apps still refuse to work correctly... Yes?
    Could it be that the applications that refuse to work properly are in some way corrupted?
     
  19. GeorgeNidri

    GeorgeNidri New Member

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    Thanks, I did the update, I will check If anything gets fixed.

    This is true, I have not any issues right now but I will look for any.

    Unfortunately, after the update I still could not install the specific apps that failed. And yes, I also now think that the files may have been corrupted, it may have just been a coincidence that some apps refused to extract. I managed to install my printer drivers by extracting the files with 7-zip so, there's that.

    Thanks for your time, If I come across any further errors I will keep you updated. :)
     
  20. kemical

    kemical Windows Forum Admin
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    Much thanks for updating your thread.. :)
     

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