Windows 11 Laptop battery won't charge 😖

[Leema]

I have an HP windows 11 laptop that's less than a year old, and the battery will not charge.

The external charging light will be white (indicating a full charge) and the battery icon will say 100%, but the second you unplug it, it completely shuts off.
The computer works fine otherwise, I just can't unplug it, not even for a second.
Is this a hardware problem or something that can be fixed another way?
Any tips would be appreciated, thanks!

 

[Josephur]

No matter what it is, since it's under a year old it should be covered by a manufacturers warranty. Backup your data and send it in for replacement.

 

[Leema]

Thanks for your feedback