Windows 7 Mouse and Touchpad doesn't gets clicked on any item on Dell Inspiron 3721 Laptop

Harish

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Aug 14, 2014
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Hello all, I have a Dell Inspiron 17 3721 which I recently purchased in an auction from Ebay. It came with Windows 8. The problem I'm facing with this laptop is that the computer works fine for the first 5minutes and then afterwards, the touchpad doesn't get clicked on any icon or a windows and then on nothing works such as scrolldown, moving a windows, right click. Howeve, the cursor keeps moving without any problem using the touchpad. I tried tapping the touchpad to doubleclick a icon but it doesn't accept any thing.

I have a logitech wireless mouse which I connected and tested. The same story even to the external mouse. The cursor moves but doubeclick, scroll doesn't work. However, when I tried to use CTRL +ALT+DEL, and get a screen with Logoff, task manager, then the mouse clicks works from then on. I have spent almost 3 Full Days in figuring out this issue. Assuming that this may be a Windows 8 issue, I upgraded to Windows 8.1 somehow by navigating the Keyboard as both the input devices refused to work. But still it failed to work.

Then I assumed, it may be an issue with Windows 8 OS issue. So, I downloaded the Windows 7 Untouched ISO and installed it having an expectation that it would work. I felt very disappointed that even that didn't work either. I am really not knowing what is the root cause of this issue.

One more thing, this laptop still has almost 1 Year warranty, but unfortunately refused to give TS Steps as they need the name of the person with which it is registered and since it is a bid Laptop, I do not have the registered name of the laptop. So I am unable to use the warranty services.

I request you to kindly help me with this issue and I will be grateful if you can help me in fixing this issue.

I must thank you in advance for your help in this regard.

Awaiting for any replies in this case.

Thanks,
Harish.

E-mail: p. harish10@yahoo.com
 
Solution
It sounds like you're experiencing a frustrating issue with your Dell Inspiron 17 3721, where the touchpad and mouse inputs stop responding after a few minutes of use. This kind of problem can be challenging to troubleshoot, but there are a few things you can try to address it: 1. Hardware Check: - Make sure there are no hardware issues causing the problem. Check the touchpad and mouse functionality in the BIOS settings (usually accessible by pressing F2 or Del key during boot-up). 2. Update Drivers: - Ensure that you have the latest drivers installed for both the touchpad and the external mouse. Visit the Dell support website and download the appropriate drivers for Windows 7 or 8, whichever you are running. 3. Touchpad...
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It sounds like you're experiencing a frustrating issue with your Dell Inspiron 17 3721, where the touchpad and mouse inputs stop responding after a few minutes of use. This kind of problem can be challenging to troubleshoot, but there are a few things you can try to address it: 1. Hardware Check: - Make sure there are no hardware issues causing the problem. Check the touchpad and mouse functionality in the BIOS settings (usually accessible by pressing F2 or Del key during boot-up). 2. Update Drivers: - Ensure that you have the latest drivers installed for both the touchpad and the external mouse. Visit the Dell support website and download the appropriate drivers for Windows 7 or 8, whichever you are running. 3. Touchpad Settings: - Check the touchpad settings in Windows. Sometimes, certain settings might be causing issues. Adjust the sensitivity, tapping options, and other touchpad settings. 4. Windows Updates: - Make sure your Windows operating system is fully updated. Updates often contain fixes for various issues, including input device malfunctions. 5. BIOS Update: - Updating the system BIOS can sometimes resolve hardware-related issues. Ensure the BIOS is up to date with the latest version available for your laptop model. 6. Enable/Disable Touchpad: - Try disabling and then re-enabling the touchpad from the Device Manager in Windows. This can sometimes reset the touchpad functionality. 7. External Factors: - Keep in mind any external factors that may be causing interference with the touchpad or mouse, such as wireless devices, metal surfaces, magnetic fields, etc. 8. System Restore: - Consider performing a system restore to a point before the issue started occurring. This can help if the problem is software-related. If after trying these steps, the issue persists, it might be beneficial to reach out to Dell technical support, even if you don't have the registered name. Provide them with the laptop's service tag or other identification details, and they should be able to assist you with warranty service. Good luck, and I hope you can get your touchpad and mouse working smoothly again soon!
 
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