Thanks for your hardware information. Did you remember to Scan for viruses/malware as per my suggestion in POST #2? That's very important as many viruses today go after your mouse drivers (whether wired or wireless!). The authors of these viruses (Hackers & Cybercriminals) want you to toss your computer in the trash; and without a mouse that's what some people actually do!
Don't be like these folks. You have more homework to do here. But, it is fixable. Before you attempt any kind of software repairs or hardware troubleshooting as I mention in my Post #2;
BACKUP ALL YOUR PERSONAL DATA TO EXTERNAL MEDIA FIRST IN ORDER TO AVOID IRRETRIEVABLE DATA LOSS!! This is really important. You didn't mention whether you did your backup, nor did you mention if you trying scanning for viruses. Neglecting to do both of these can really send you spinning off in the wrong direction!
After you do your Backup or at least make sure you can locate your backups and they are no more than a few weeks (not months) old, you can safely proceed with some basic software repairs such as kemical suggested in his very good Post #7. If your mouse doesn't come back, chances are it's infected with viruses, or has windows corruption or you have a catastrophic hardware failure (Hard Drive or RAM memory Stick(s). The hardware failures are rare in new computers (less than 1 yr. old); however they can and do happen. I see 1 or 2 of these every year even when the Customer opens up a brand new sealed computer box such as a laptop right in front of me and the thing fails with a DOA~~~!
The other new piece of information you provided to us
(THANK YOU! GOOD JOB!) was that your PC is new and therefore falls within the 1 year factory Warranty that all major PC and laptop manufacturers have. If kemical's software repairs do not work, virus scans do not work, and reset or reinstallation of W10 also do not work. Most likely you have a hardware failure, again hard drive, RAM stick(s), or even your Motherboard the most expensive repair part there is in a PC.
If you can't follow my
TROUBLESHOOTING GUIDE or don't have experience doing this sort of advanced troubleshooting, I urge you to return your PC to the place where you purchase it. In most cases, if it's a retail computer store chain such as Best Buy, Staples, or Fry's, they will tell you if your PC failed within the first year you must call the manufacturer and send it to them for a free repair under the 1 yr. warranty as I mention. If you bought from an online retailer, such as Amazon, newegg, or ebay; you'll have to deal directly with the seller. In most cases, unless they are big enough to have their own computer repair facility such as Costco and others, you'll still have to send your PC back to ACER.
Remember not to open up your computer if it's a Desktop PC which it appears to be; since that will most likely void your Warranty. The testing we are giving you does not require you to do this, but people get frustrated and do this anyway, not realizing that while endeavoring to solve their problem, they just made it worse by voiding their warranty and having to pay hundreds of dollars to a computer repair shop or tech to fix that!
Instead, they could have received a
FREE repair from the PC manufacturer under warranty. I'm not saying you might do this, but it's important to mention it as I see this happen all the time with my customers trying to repair their own computers to save money rather than pay a Professional to do so.
Hopefully, this doesn't happen to you where you have to return it to ACER for a warranty repair. If you do; one other word of advice it's going to cost you $50-$60 US to return it, and make sure you insure it to the full purchase value you paid for the computer. For example, UPS only insures up to like $500 on a standard ship for a PC.
[Edit: After ACER repairs your PC, they will return ship it to you on their dime (their Cost!). ] If you paid $1,200 for it, you need to buy another $700 of insurance another $10 or $15 to cover it fully in case they lose it (it's happened to me). If you fail to do this, and after 2 months they never get your PC, you call them and they say they haven't seen it; you have to go through tracking hell. Very ugly.
Even if you file an Insurance Claim with them (UPS, FedEx, etc.); you have to wait up to 6 months to get your claim resolved and actually get the case. If you are going to go through all of that, and you fail to insure it for full replacement/purchase value as I suggest, you're gonna be $700 short in this example to save $15 of extra shipping insurance cost. Pound-wise and penny-foolish they say. Food for thought.
Let us know how it goes.
Best,
<<BBJ>> 
