Thanks for getting back to us on your specs and for providing the SPECCY
report! Good job there!
Having a cup of coffee while reviewing your report.
A few things stand out that cause me concern.
The first thing is, that your Samsung 250GB SSD drive you have as your SSD has this problem; take a look here:
Partition ID Disk #0, Partition #1
Disk Letter C:
File System NTFS
Volume Serial Number 0C8D2D5F
Size 229 GB
Used Space 213 GB (93%) Free Space 16 GB (7%)
++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ PROBLEM #1:
Do you see the Free Space percentage IN RED
from the snippet I copied from your SPECCY
report above?? This is an absolute no-no;
Windows MUST HAVE AT LEAST 25% FREE SPACE ON THE C: BOOTDRIVE IN ALL CASES IN ORDER TO FUNCTION PROPERLY!!
Based on a cursory review of your SPECCY report, this is a major Red Flag and is a showstopper until you get it fixed.
You have a lot of software and a lot of peripheral devices installed on this C: drive, including Games as well as the Steam platform; I'm guessing you have at least 200 programs installed there maybe more. You've filled up this drive, and Windows has no space to do any of it's internal housekeeping, let alone have an adequate Cache memory for things like System Restore (VSS shadow copy).
Any computer running windows of any version with less than 10% Free Space, is bordering on blowing up at any time. While you are reading this, I certainly hope you have all Personal Data on this C: drive backed up to external media, as this thing could crash at any moment!
This PC appears to be built as a Gaming PC with an ASUStek Motherboard
(very good quality
); however, the shop that built it seriously undersized the size of the C: bootdrive (only 250GB SSD?? seriously?) for use in Gaming
. You'd be lucky if you could get 50-100 programs installed in that drive let alone how many you appear to have. We'll come back to this a bit later. PROBLEM #2:
You have 2 secondary hard drives connected (shown in Blue below), and you should not be trying to troubleshoot an OS problem such as a firewall issue with other USB drives connected.
232GB Samsung SSD 850 EVO 250GB (SSD) 26 °C 1863GB Seagate ST2000DM001-1ER164 (SATA) 27 °C 465GB Inateck SCSI Disk Device (USB (SATA)) 26 °C
++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ While you are attempted to troubleshoot and test your computer, you need to have these drives disconnected from your computer the entire time. You need to isolate the troubleshooting to the 1 single drive, your C: bootdrive! PROBLEM #3:
You have a WACOM tablet
peripheral connected to your PC, either through USB, firewire, or eSATA and that device is also known to produce problems with old drivers and W10. Once we fix your firewall issue, you can go to the WACOM website and download the latest drivers for W10 to get that device properly updated. For now, please leave it disconnected from your PC while troubleshooting.
You may have more problems than that; but these 3 problems need to be resolved before you can get your computer fixed; they are all very obvious to experienced Techs. The first 2 problems; #1
are really big ones; and need to be addressed before your proceed further. Suggestions to proceed:
Fix problem #1
by removing all unneeded or unused programs via Control Panel->Programs and Features. Copy off as many of your library folder files as possible to external media such as your 2TB drive which has lots of space left. We are talking about Documents, Pictures, Music, Videos, E-mails, etc. Make as much space as you can on that C: drive. Your goal is to get it to at least 25% Free Space before proceeding further. 2.)
After fixing problem #1
above, you need to disconnect BOTH
of your secondary drives from your computer before attempting to test your hardware and apply the advanced software repairs I mention in my Troubleshooting link in my last post. If you backed up your library folders in #1
above to 1 or both of these drives, they will contain stuff you don't or can't afford to lose from your C: drive. 3.)
Disconnect your WACOM tablet
from the computer; use only a usb keyboard and mouse for the remainder of the troubleshooting process. This is not a device that is necessary to operate your computer in the most basic mode. 4.)
Use the Troubleshooting guide to test your hardware, and then apply the necessary software repairs up to and including the complete reinstallation of W10. Your firewall problem should then be solved!
A couple of final thoughts. Speccy
shows that BOTH
your secondary drives, the Seagate 2TB
and the Inateck 500GB
drives are experiencing READ ERROR failures
They are not yet serious, but did you purchase those 2 drives from the place you purchased your PC from? If they are, you should have them replaced while they are still new. If they are not, and they are drives you have from an older computer, a junk box, or whatever, they are beginning to fail and should be tested further. If the Hard Drive testing portion of the Troubleshooting guide returns error on either of those drives, and they are a few years old; they must be replaced.
Either or both of those drives could also be contributing to your problem. Most people take for granted old drives that were used on their previous windows computer and assume that they were working there they should be fine on the new W10 computer! Not so!
If either or both of those drives are 3 years or older, they should be tested and replaced if they fail testing. External drives are only designed to last 3 years or so.
They can fail at any time after that age, from 4-6 years of age is when most of them fail.
Finally, based on how your are using that PC, you should consider replacing that too small Samsung 250GB SSD drive as your C: bootdrive, and get something substantially larger; at least 750GB
if you can afford it. You can then use Macrium or Acronis to clone your current Samsung W10 image onto the new larger drive. Here's a link to help you do that:
Once you correct these 3 problems, you should have your problem fixed.
If the problem persists, you may have other issues, so post back and let us know how it goes.