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I'm trying to help a friend get her new Windows Vista (Acer Aspire) computer running smoothly, but she's having problems staying connected to the Internet. She's got high speed cable from Verizon, and of course they say they're not to blame. Her computer stays connected when she's over at my house using my wireless network, but when she's home it will connect for one to three minutes, then disconnect for several minutes to an hour, then reconnect for a few minutes, then disconnect again, etc. etc. As you can imagine, she's getting pretty frustrated. It suddenly began to work flawlessly for several hours last night, but today it's up to its old tricks.
I followed the instructions on a web page to disable the TCP something-or-other (sorry, can't find it again) but that seemed to have no effect. I personally think it's probably a problem with the router from Verizon, but they insist it's a software problem. Any ideas?
I followed the instructions on a web page to disable the TCP something-or-other (sorry, can't find it again) but that seemed to have no effect. I personally think it's probably a problem with the router from Verizon, but they insist it's a software problem. Any ideas?
Matt
Senior Member
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- May 7, 2007
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- 861
Has this problem been solved yet? If not, is she using a wireless connection at home? That wasn't clear. Do other computers connect properly at her house? If she is, then try connecting to the router using an ethernet cable. If that works, and is stable, then it is a problem with wireless connectivity. If it does not work, then it is likely the router, or (less likely but possibly) her ISP.
Roof
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- Aug 13, 2009
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