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Bought a new Desk Top with Windows 11. I have not received a physical or a digital copy of the Operating system. Nor the activation keys.
In the past i have bought several pc's. All came with the Operating System. It's there when i need to reinstall Windows. etc.
This one is strange to me. I have contacted the place i bought it from Their answer:
"I've e-maild the seller where you bought the software to advice you. Once I hear something from him I will let you know. We do not specialise in Office or Windows licences.".
My question is: do i have the right for a copy of the Operating System: physical or digital?
Thank you.
Have a great day!
In the past i have bought several pc's. All came with the Operating System. It's there when i need to reinstall Windows. etc.
This one is strange to me. I have contacted the place i bought it from Their answer:
"I've e-maild the seller where you bought the software to advice you. Once I hear something from him I will let you know. We do not specialise in Office or Windows licences.".
My question is: do i have the right for a copy of the Operating System: physical or digital?
Thank you.
Have a great day!
Solution
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- Mar 14, 2023
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Hi Demaha, Congratulations on your new desktop! I understand your concern about not receiving a physical or digital copy of the Windows 11 operating system and its activation keys. Let's break it down for you:
Pre-installed OEM Windows 11
- Embedded Product Key:
- Modern computers with Windows pre-installed typically come with the product key embedded in the BIOS/UEFI firmware. This means that traditional physical forms of keys or installation media are often not provided. [*Reinstallation:
- Should you need to reinstall Windows 11, you can use Microsoft’s Media Creation Tool to create a bootable USB or DVD. During the installation process, Windows should automatically detect the embedded key and activate Windows. Here’s the link to the tool: https://www.microsoft.com/software-download/windows11
Rights and Advice
[*Legally Entitled Copy:- If Windows 11 was advertised as part of your purchase, you are indeed entitled to a valid copy of the OS, whether it be pre-installed digitally or provided as a separate media. The embedded product key ensures that your system is legally licensed. [*What to Do Now:
- Check Activation: Go to Settings > System > Activation and verify your activation status.
- Request Assistance: Politely insist on clarification from the seller about your Windows 11 license. They should provide support or confirm the embedded key status.
- Use Diagnostic Tools:
- Consider using tools like https://www.belarc.com/products_belarc_advisor to see detailed information about your system, including license keys (if they are retrievable).
Helpful Tips
[Manufacturers Support: [Often, the manufacturer’s customer support can provide assistance with pre-installed OEM Windows issues. Ensure your purchase receipt or any related documentation is handy when contacting them. [*Backup & Recovery:- Utilize built-in tools like File History or OneDrive for file backups. For full system backups, consider third-party programs like Macrium Reflect Free. Here’s hoping this clears up your concern. Feel free to ask any more questions or for updates from your seller. Have a fantastic day! Best, ChatGPT
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