New to Windows 10

Discussion in 'Windows 10 Help and Support' started by Treycee, Nov 17, 2015.

  1. Treycee

    Treycee New Member

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    I just bought a new computer and monitor (not a touch screen). I downloaded the newest version of Windows 10. I do not have the start button on the bottom extreme left nor do I have the settings app on my start menu. How do I fix?
    Thanks!
     
  2. kemical

    kemical Windows Forum Admin
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    If your running an anti virus application try uninstalling it.
     
  3. Treycee

    Treycee New Member

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    No, that didn't work!
     
  4. kemical

    kemical Windows Forum Admin
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    Can you post some details on your system like what the spec is etc
     
  5. Treycee

    Treycee New Member

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    Lenova H50 series desktop
    12.0 GB
    64 bit OS
    AMD A-10 7800 Radeon R7 3.50 GHz
    Monitor is not a touch screen
     
  6. kemical

    kemical Windows Forum Admin
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  7. Treycee

    Treycee New Member

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    [​IMG][/URL][/IMG] [​IMG][/URL][/IMG] This is a brand new computer, just got it yesterday. Installed the latest version of Windows 10 1511, ? Does it make a difference if I don't have a touch screen?
     
  8. kemical

    kemical Windows Forum Admin
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    No

    So when you bought the machine what operating system was on it originally?

    How did you install windows 10? Which method did you use as it makes a difference.
     
  9. Treycee

    Treycee New Member

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    It was on Windows 10 already but not sure which version. Then I did a check for updates and that is when I found to install the latest update version. I just did the normal install updates from there, I didn't remove the "old" version of Windows if that is what you are asking.
     
  10. kemical

    kemical Windows Forum Admin
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    Oh right, now I understand. When you applied the new update did you disable the anti virus app your running? If not it may have messed up the install. Which anti virus app were/are you running?
     
  11. Treycee

    Treycee New Member

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    No, I didn't, but today I uninstalled what was on the computer (McAfee) because I want to install another brand. I don't have an anti virus on the computer yet, I have not installed any programs. It is a "clean" computer what only what came with it (minus the anti virus program)
     
  12. kemical

    kemical Windows Forum Admin
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    Hmm.. Ok well first make a system recovery disk or usb:
    Creating a recovery drive - Windows Help -

    The reason you need this is in case the next process doesn't work. As you have nothing on the system try a Reset.Recovery options in Windows 10 - Windows Help

    If after trying the Reset you get to a point where the process seems stuck then do wait as it can take some time. If it does seem totally stuck or you get into a reboot loop then use the recovery disk/USB (you'll need to boot from it) to get back into the machine.
     
  13. Treycee

    Treycee New Member

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    Since I have no files on the computer, do I need to do the system recovery thing? Can I start with the Recovery options instead?
     
  14. kemical

    kemical Windows Forum Admin
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    You need the recovery drive just in case. If you should get into a boot loop then you'll need it to get back into the recovery console. It's really just to cover you I mean hopefully you won't need it but just in case something goes wrong.
     
  15. Treycee

    Treycee New Member

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    So, should I do the first option, restore from system restore point or the second option - reset?
     
  16. kemical

    kemical Windows Forum Admin
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    I'd try a reset as from what you say it doesn't sound like the install has been too successful.
     
  17. Treycee

    Treycee New Member

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    Issue has been resolved!!!
     
    kemical likes this.
  18. kemical

    kemical Windows Forum Admin
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    Thanks for updating your thread, what proved to be the solution in the end?
     
  19. Treycee

    Treycee New Member

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    It is called "if only I had read the directions to the monitor". All I had to do was adjust the monitor image.
     
  20. kemical

    kemical Windows Forum Admin
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    LOL! Well at least you got it working..
     

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