thespecialk
New Member
- Joined
- Apr 8, 2011
I'll try to streamline this explanation as much as possible.
I have an HP Pavilion all-in-one desktop that is just over 13 months old. Early last fall, it began having BSOD errors that were random, though infrequent. I did a few system restores shortly after they began, but it didn't fix the problem.
Over the course of a couple months, the problems intensified and I began attempting to square them away with HP tech support through the warranty. I've gone through numerous troubleshooting steps including updating drivers, diagnostics and a full system recovery (three times now in total). On the second attempt, I received a Code Purple error, which finally convinced HP to take in the machine for service. They re-tattooed the motherboard and fixed the Code Purple, but never fixed the original BSOD error (by this time I was pretty convinced it was a hard drive issue).
In any event, before these BSOD errors, I'll usually here a couple of clicks and a weezing sound as if the hard drive is sputtering. Usually within 30 seconds of that noise, I'll get the BSOD error. The computer will shut down and often it won't reboot for several hours after, showing a "operating system not found" message.
I've been fighting with HP to get the problem fixed. They kept having me do more troubleshooting even though I was convinced it was a hardware issue (but they couldn't come up with anything from diagnostics). Finally after the warranty expired, I called back but then they tried to pull the "out of warranty" card on me. After some gentle pleading (read: yelling) they took the machine back into the service center and replaced the motherboard. However, I just got it back and it's still acting up. I think it's the hard drive and they're going to take it back into service, but frankly I don't trust these folks to fix it.
So in the event someone here can make better sense of things than they can, I've attached the unique BCcodes I've received over the past few months and attached the crash dump files.
Problem signature
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033
Extra information about the problem
BCCode: f4
BCP1: 0000000000000003
BCP2: FFFFFA80041E7550
BCP3: FFFFFA80041E7830
BCP4: FFFFF80002B865D0
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1
BCCode: f4
BCP1: 0000000000000003
BCP2: FFFFFA8005534060
BCP3: FFFFFA8005534340
BCP4: FFFFF80002B915D0
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1
BCCode: 1000007e
BCP1: FFFFFFFFC0000006
BCP2: FFFFF8000292668A
BCP3: FFFFF880009A9808
BCP4: FFFFF880009A9070
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1
BCCode: 7a
BCP1: 0000000000000020
BCP2: FFFFFFFFC000009D
BCP3: FFFFFA800419F078
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1
BCCode: 6b
BCP1: FFFFFFFFC000009D
BCP2: 0000000000000002
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1
BCCode: 7a
BCP1: FFFFF6FC40007008
BCP2: FFFFFFFFC00000C0
BCP3: 0000000044A8F860
BCP4: FFFFF88000E01000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1
BCCode: f4
BCP1: 0000000000000003
BCP2: FFFFFA800537EB30
BCP3: FFFFFA800537EE10
BCP4: FFFFF80002D7D2D0
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1
The latter one (F4) is the most common. It's happened the most frequent of the listed errors. These are the ones I've received since the drive was last re-imaged in January. There has been a total of about 30 crashes in these 3 months plus.
I believe I have attached the necessary information. Thanks in advance for all your help!
I have an HP Pavilion all-in-one desktop that is just over 13 months old. Early last fall, it began having BSOD errors that were random, though infrequent. I did a few system restores shortly after they began, but it didn't fix the problem.
Over the course of a couple months, the problems intensified and I began attempting to square them away with HP tech support through the warranty. I've gone through numerous troubleshooting steps including updating drivers, diagnostics and a full system recovery (three times now in total). On the second attempt, I received a Code Purple error, which finally convinced HP to take in the machine for service. They re-tattooed the motherboard and fixed the Code Purple, but never fixed the original BSOD error (by this time I was pretty convinced it was a hard drive issue).
In any event, before these BSOD errors, I'll usually here a couple of clicks and a weezing sound as if the hard drive is sputtering. Usually within 30 seconds of that noise, I'll get the BSOD error. The computer will shut down and often it won't reboot for several hours after, showing a "operating system not found" message.
I've been fighting with HP to get the problem fixed. They kept having me do more troubleshooting even though I was convinced it was a hardware issue (but they couldn't come up with anything from diagnostics). Finally after the warranty expired, I called back but then they tried to pull the "out of warranty" card on me. After some gentle pleading (read: yelling) they took the machine back into the service center and replaced the motherboard. However, I just got it back and it's still acting up. I think it's the hard drive and they're going to take it back into service, but frankly I don't trust these folks to fix it.
So in the event someone here can make better sense of things than they can, I've attached the unique BCcodes I've received over the past few months and attached the crash dump files.
Problem signature
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033
Extra information about the problem
BCCode: f4
BCP1: 0000000000000003
BCP2: FFFFFA80041E7550
BCP3: FFFFFA80041E7830
BCP4: FFFFF80002B865D0
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1
BCCode: f4
BCP1: 0000000000000003
BCP2: FFFFFA8005534060
BCP3: FFFFFA8005534340
BCP4: FFFFF80002B915D0
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1
BCCode: 1000007e
BCP1: FFFFFFFFC0000006
BCP2: FFFFF8000292668A
BCP3: FFFFF880009A9808
BCP4: FFFFF880009A9070
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1
BCCode: 7a
BCP1: 0000000000000020
BCP2: FFFFFFFFC000009D
BCP3: FFFFFA800419F078
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1
BCCode: 6b
BCP1: FFFFFFFFC000009D
BCP2: 0000000000000002
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1
BCCode: 7a
BCP1: FFFFF6FC40007008
BCP2: FFFFFFFFC00000C0
BCP3: 0000000044A8F860
BCP4: FFFFF88000E01000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1
BCCode: f4
BCP1: 0000000000000003
BCP2: FFFFFA800537EB30
BCP3: FFFFFA800537EE10
BCP4: FFFFF80002D7D2D0
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1
The latter one (F4) is the most common. It's happened the most frequent of the listed errors. These are the ones I've received since the drive was last re-imaged in January. There has been a total of about 30 crashes in these 3 months plus.
I believe I have attached the necessary information. Thanks in advance for all your help!