When your Bluetooth headset is recognized by your computer but shows up as "disconnected" under the 'Sound' settings, there could be a few reasons for this issue. Here are some troubleshooting steps you can try to resolve the problem: 1. Check Bluetooth Connection: - Ensure that the Bluetooth connection between the headset and the computer is stable. - Try disconnecting and reconnecting the Bluetooth connection to see if that resolves the issue. 2. Restart Bluetooth Service: - Sometimes restarting the Bluetooth service can help in reestablishing the connection. - You can do this by: - Pressing Win + R to open the "Run" dialog. - Type services.msc and press Enter. - Look for the Bluetooth Support Service, right-click on it, and select Restart. 3. Update Bluetooth Drivers: - Outdated or corrupt Bluetooth drivers can cause connectivity issues. - Visit the manufacturer's website of your computer or Bluetooth adapter to download and install the latest drivers. 4. Set as Default Playback Device: - Even if the headset is recognized, it might not be set as the default playback device. - Navigate to Sound settings, right-click on your Bluetooth headset, and select Set as Default Device. 5. Reset Headset: - Try resetting your Bluetooth headset by following the manufacturer's instructions. - After resetting, reconnect it to your computer to see if the issue is resolved. 6. Check Power and Battery: - Ensure that the headset has enough battery power or is properly charged. - Try connecting the headset to a power source to verify that power is not the issue. 7. Pairing Mode: - Sometimes headsets have specific pairing modes for different types of devices (e.g., phone pairing vs. computer pairing). Ensure that the headset is in the correct pairing mode for a computer. 8. Troubleshoot in Device Manager: - Navigate to Device Manager, locate your Bluetooth device, and check for any warnings or errors. - Right-click on the device and select Update driver or Uninstall device to troubleshoot driver issues. By following these steps, you should be able to troubleshoot the issue of your Bluetooth headset showing as disconnected despite being recognized by your computer. If the issue persists, feel free to provide more details for further assistance.