Thanks, but I am indeed using the full pre-hidden administrator account and I have tried changing the password, but it still doesn't happen. I've also set up the facial recoginition feature, but it doesn't come up either on start-up, even though it's all good in the settings. It's not that crucial now that I've set up the HP Protect Tools, but it's still puzzling and annoying. I am wondering whether it would work if I enable the Guest account, so that it has to choose between the two at the beginning. What do you think?