Please find problem.

#1
dump
1: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
KERNEL_MODE_EXCEPTION_NOT_HANDLED_M (1000008e)
This is a very common bugcheck. Usually the exception address pinpoints
the driver/function that caused the problem. Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003. This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG. This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG. This will let us see why this breakpoint is
happening.
Arguments:
Arg1: c0000005, The exception code that was not handled
Arg2: bf8ed7f7, The address that the exception occurred at
Arg3: a8e824f8, Trap Frame
Arg4: 00000000
Debugging Details:
------------------
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - "0x%08lx"
FAULTING_IP:
win32k!XLATE::pfnXlateBetweenBitfields+6
bf8ed7f7 8b4910 mov ecx,dword ptr [ecx+10h]
TRAP_FRAME: a8e824f8 -- (.trap 0xffffffffa8e824f8)
ErrCode = 00000000
eax=ffffffc2 ebx=04580140 ecx=00000000 edx=00000000 esi=001a00a8 edi=0000000a
eip=bf8ed7f7 esp=a8e8256c ebp=a8e825a0 iopl=0 nv up ei ng nz ac po nc
cs=0008 ss=0010 ds=0023 es=0023 fs=0030 gs=0000 efl=00010292
win32k!XLATE::pfnXlateBetweenBitfields+0x6:
bf8ed7f7 8b4910 mov ecx,dword ptr [ecx+10h] ds:0023:00000010=????????
Resetting default scope
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: DRIVER_FAULT
BUGCHECK_STR: 0x8E
PROCESS_NAME: LinkMain.exe
LAST_CONTROL_TRANSFER: from bf966c5a to bf8ed7f7
STACK_TEXT:
a8e82568 bf966c5a 00000000 00000011 e266c018 win32k!XLATE::pfnXlateBetweenBitfields+0x6
a8e825a0 bf836b4e bf9a5ea8 00000000 0019fea8 win32k!vSrcCopyS16D24+0x4e
a8e827b4 bf844f5f e3397b50 00000000 00000000 win32k!EngCopyBits+0x51a
a8e82870 bf8455d9 00000018 00000000 00000011 win32k!GreGetDIBitsInternal+0x79f
a8e82908 8054161c 05010161 0605027f 00000000 win32k!NtGdiGetDIBitsInternal+0x27e
a8e82908 7c90e4f4 05010161 0605027f 00000000 nt!KiFastCallEntry+0xfc
WARNING: Frame IP not in any known module. Following frames may be wrong.
00115274 00000000 00000000 00000000 00000000 0x7c90e4f4
STACK_COMMAND: kb
FOLLOWUP_IP:
win32k!XLATE::pfnXlateBetweenBitfields+6
bf8ed7f7 8b4910 mov ecx,dword ptr [ecx+10h]
SYMBOL_STACK_INDEX: 0
SYMBOL_NAME: win32k!XLATE::pfnXlateBetweenBitfields+6
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: win32k
IMAGE_NAME: win32k.sys
DEBUG_FLR_IMAGE_TIMESTAMP: 48025f2a
FAILURE_BUCKET_ID: 0x8E_win32k!XLATE::pfnXlateBetweenBitfields+6
BUCKET_ID: 0x8E_win32k!XLATE::pfnXlateBetweenBitfields+6
Followup: MachineOwner
---------
 


Josephur

Windows Forum Admin
Staff member
Premium Supporter
#2
Can you post the actual dump file instead of just the analysis?
 


kemical

Windows Forum Admin
Staff member
Premium Supporter
#4
Hi,

thanks for posting the dmp file. If possible it's always better for us if you can send more than one. Looking through the dmp you sent i see your using XP. I also notice that non of your drivers are older than 2008 and may need updating. Can you also read the thread found here and post the results:
http://windowsforum.com/threads/how-to-ask-for-help-with-a-bsod-problem.38837/
 


Last edited:
#5
This is dump file.
Hi,

thanks for posting the dmp file. If possible it's always better for us if you can send more than one. Looking through the dmp you sent i see your using XP. I also notice that non of your drivers are older than 2008 and may need updating. Can you also read the thread found here and post the results:
http://windowsforum.com/threads/how-to-ask-for-help-with-a-bsod-problem.38837/
I have just one dump file. so next time if I have more dump file, I will make compressed file.
Thank you your notice.
 


kemical

Windows Forum Admin
Staff member
Premium Supporter
#6
Hi,
thanks for your post. Could you please read the web page i mentioned and post the results as it will be a real help especially as we have only one dmp file.
I/We need to know what machine (make and model) your using and posting the results will give us that info.
 


#7
Hi,
thanks for your post. Could you please read the web page i mentioned and post the results as it will be a real help especially as we have only one dmp file.
I/We need to know what machine (make and model) your using and posting the results will give us that info.
Hi,

This is System infomatino file, I used cpu-z as a guide. If you have more information, just let me know.
Thank you for help.
 


Attachments

#8
Hi,

thanks for posting the dmp file. If possible it's always better for us if you can send more than one. Looking through the dmp you sent i see your using XP. I also notice that non of your drivers are older than 2008 and may need updating. Can you also read the thread found here and post the results:
http://windowsforum.com/threads/how-to-ask-for-help-with-a-bsod-problem.38837/
Hi,

I tried to use W7F Diagnostic Tool, but it doesn't work, just only one able to use the driver verifier.

Thank you.
 


Trouble

Noob Whisperer
#9
You need to right click it and choose "Run As Administrator".
 


#10
Yep!! I run as Administrator. But it not different before I tried to run.

error message Like this:
\\Desktop\W7F_07_08-2013 this path can't find........
 


kemical

Windows Forum Admin
Staff member
Premium Supporter
#12
Leeinhwa why not using this application here to find drivers as they really need updating:
http://www.aida64.com/downloads

As you can see from my screenshot, it will provide links if available.

 


#13
updated avast from ver 7 to 8 and i got this after restart:
pagefaultinnonpagexr3.jpg
 


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