BSOD win 10 VIDEO_TDR_FAILURE (116) need help please

vaehligchs

New Member
Windows 10 crashes randomly :/ VIDEO_TDR_FAILURE (116)

Any ideas how to fix this are highly appreciated!!

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WinDbg report
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Microsoft (R) Windows Debugger Version 10.0.18362.1 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Windows\minidump\012120-7328-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: srv*
Executable search path is:
Windows 10 Kernel Version 18362 MP (16 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 18362.1.amd64fre.19h1_release.190318-1202
Machine Name:
Kernel base = 0xfffff806`7e000000 PsLoadedModuleList = 0xfffff806`7e448150
Debug session time: Tue Jan 21 12:26:21.653 2020 (UTC + 1:00)
System Uptime: 0 days 0:08:13.406
Loading Kernel Symbols
...............................................................
................................................................
................................................................
....
Loading User Symbols
Loading unloaded module list
.......
For analysis of this file, run !analyze -v
7: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: ffff8109b7383460, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff806951705a4, The pointer into responsible device driver module (e.g. owner tag).
Arg3: ffffffffc0000001, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000003, Optional internal context dependent data.

Debugging Details:
------------------

Unable to load image \SystemRoot\System32\DriverStore\FileRepository\u0346940.inf_amd64_1ea00c8019a8594e\B346681\atikmpag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** WARNING: Unable to verify timestamp for win32k.sys

KEY_VALUES_STRING: 1


PROCESSES_ANALYSIS: 1

SERVICE_ANALYSIS: 1

STACKHASH_ANALYSIS: 1

TIMELINE_ANALYSIS: 1


DUMP_CLASS: 1

DUMP_QUALIFIER: 400

BUILD_VERSION_STRING: 18362.1.amd64fre.19h1_release.190318-1202

SYSTEM_MANUFACTURER: System manufacturer

SYSTEM_PRODUCT_NAME: System Product Name

SYSTEM_SKU: ASUS_MB_CNL

SYSTEM_VERSION: System Version

BIOS_VENDOR: American Megatrends Inc.

BIOS_VERSION: 1302

BIOS_DATE: 09/02/2019

BASEBOARD_MANUFACTURER: ASUSTeK COMPUTER INC.

BASEBOARD_PRODUCT: ROG STRIX Z390-E GAMING

BASEBOARD_VERSION: Rev 1.xx

DUMP_TYPE: 2

BUGCHECK_P1: ffff8109b7383460

BUGCHECK_P2: fffff806951705a4

BUGCHECK_P3: ffffffffc0000001

BUGCHECK_P4: 3

FAULTING_IP:
atikmpag+105a4
fffff806`951705a4 48895c2408 mov qword ptr [rsp+8],rbx

DEFAULT_BUCKET_ID: GRAPHICS_DRIVER_TDR_FAULT

CPU_COUNT: 10

CPU_MHZ: e10

CPU_VENDOR: GenuineIntel

CPU_FAMILY: 6

CPU_MODEL: 9e

CPU_STEPPING: d

CPU_MICROCODE: 6,9e,d,0 (F,M,S,R) SIG: B8'00000000 (cache) B8'00000000 (init)

BLACKBOXBSD: 1 (!blackboxbsd)


BLACKBOXNTFS: 1 (!blackboxntfs)


BLACKBOXPNP: 1 (!blackboxpnp)


BLACKBOXWINLOGON: 1

CUSTOMER_CRASH_COUNT: 1

BUGCHECK_STR: 0x116

PROCESS_NAME: System

CURRENT_IRQL: 0

ANALYSIS_SESSION_HOST: A450-UNIT3

ANALYSIS_SESSION_TIME: 01-21-2020 12:50:43.0890

ANALYSIS_VERSION: 10.0.18362.1 x86fre

STACK_TEXT:
ffff8001`cc3df908 fffff806`949509da : 00000000`00000116 ffff8109`b7383460 fffff806`951705a4 ffffffff`c0000001 : nt!KeBugCheckEx
ffff8001`cc3df910 fffff806`948ffe9b : fffff806`951705a4 ffff8109`b0b98000 ffff8109`b0b980d8 00000000`00000000 : dxgkrnl!TdrBugcheckOnTimeout+0xfe
ffff8001`cc3df950 fffff806`94900986 : ffff8109`b0b90100 00000000`00000200 ffff8109`b0b98000 ffff8109`b0b989e0 : dxgkrnl!DXGADAPTER::prepareToReset+0x1a3
ffff8001`cc3df9a0 fffff806`94950115 : 00000000`00000100 00000000`00000000 00000000`00000000 ffff8109`b7da6580 : dxgkrnl!DXGADAPTER::Reset+0x276
ffff8001`cc3dfa10 fffff806`94950277 : 00000000`00000200 ffff8109`b7a06c70 ffff8109`a469f230 fffff806`7e644e80 : dxgkrnl!TdrResetFromTimeout+0x15
ffff8001`cc3dfa40 fffff806`7e0bd095 : ffff8109`b7da6580 fffff806`94950250 ffff8109`a469f230 00000000`00000200 : dxgkrnl!TdrResetFromTimeoutWorkItem+0x27
ffff8001`cc3dfa70 fffff806`7e12a7a5 : ffff8109`b7da6580 00000000`00000080 ffff8109`a4680040 fffff806`7e1c9ff0 : nt!ExpWorkerThread+0x105
ffff8001`cc3dfb10 fffff806`7e1c8b2a : ffff9d81`670c5180 ffff8109`b7da6580 fffff806`7e12a750 00000000`00000000 : nt!PspSystemThreadStartup+0x55
ffff8001`cc3dfb60 00000000`00000000 : ffff8001`cc3e0000 ffff8001`cc3d9000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x2a


THREAD_SHA1_HASH_MOD_FUNC: 3aa6aac2005fb728aff349df2b5f504893184b97

THREAD_SHA1_HASH_MOD_FUNC_OFFSET: 128ad2b55d114f651d56e094ba5b87a5fe2e3b3e

THREAD_SHA1_HASH_MOD: 3225689ea8bf23dca00cdfd517975e0703e07271

FOLLOWUP_IP:
atikmpag+105a4
fffff806`951705a4 48895c2408 mov qword ptr [rsp+8],rbx

FAULT_INSTR_CODE: 245c8948

SYMBOL_NAME: atikmpag+105a4

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: atikmpag

IMAGE_NAME: atikmpag.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 5d781706

STACK_COMMAND: .thread ; .cxr ; kb

FAILURE_BUCKET_ID: 0x116_IMAGE_atikmpag.sys

BUCKET_ID: 0x116_IMAGE_atikmpag.sys

PRIMARY_PROBLEM_CLASS: 0x116_IMAGE_atikmpag.sys

TARGET_TIME: 2020-01-21T11:26:21.000Z

OSBUILD: 18362

OSSERVICEPACK: 592

SERVICEPACK_NUMBER: 0

OS_REVISION: 0

SUITE_MASK: 272

PRODUCT_TYPE: 1

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

OSEDITION: Windows 10 WinNt TerminalServer SingleUserTS

OS_LOCALE:

USER_LCID: 0

OSBUILD_TIMESTAMP: 1972-08-22 02:24:00

BUILDDATESTAMP_STR: 190318-1202

BUILDLAB_STR: 19h1_release

BUILDOSVER_STR: 10.0.18362.1.amd64fre.19h1_release.190318-1202

ANALYSIS_SESSION_ELAPSED_TIME: 42c3

ANALYSIS_SOURCE: KM

FAILURE_ID_HASH_STRING: km:0x116_image_atikmpag.sys

FAILURE_ID_HASH: {e300aa8c-6915-3f37-7957-d2e4fc30a6fd}

Followup: MachineOwner
---------
 

kemical

Windows Forum Admin
Staff member
Premium Supporter
Hi,
causes for a TDR can be many but in the first instance try this:

Uninstall your current driver using the DDU or Display Driver Uninstaller: Display Driver Uninstaller (DDU) V18.0.2.1 Released. - Wagnardsoft Forum

To use the app correctly you'll need to boot into safe mode and then run the app.

As soon as you reboot into Windows install the latest AMD driver (download it before you remove the original):
https://www.amd.com/en/support

Post back if isssues continue but please include any dump files. Use the app found in the thread sticky.
 
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