PLEASE HELP!! can't open DOC file

Discussion in 'Windows 7 Help and Support' started by stasko12, Dec 14, 2009.

  1. stasko12

    stasko12 New Member

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    Please please please I hope someone can help me. I have a new computer for work and it runs on WIndows 7. I also had to upgrade to WIndows Livemail from Express. This is the problem I am encountering.

    When a co-worker sends me an attachemtn it is on there computer as a Word document. Once I receive it, it is no longer a word documnet but a DOC file and my computer will not allow me to open it no matter what I try.

    The error message i get states:

    C:\users\myname\appdata\local\microsoft\windows\temporary internet files\content.IE5\BXMV72R1\thefilename.doc is not a valid Win32 application

    I have no idea what to do! I am not good with computers so this is making things very difficult!!!:confused:
     
  2. reghakr

    reghakr Excellent Member

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    You need Microsoft Word to open it

    Or the freeware Open Office suite
     
  3. stasko12

    stasko12 New Member

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    I have microsoft Word and it is set as my default
     
  4. reghakr

    reghakr Excellent Member

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    Are you sure it isn't a .docx file?
     
  5. stasko12

    stasko12 New Member

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    when I try to open it it says Type DOC file
     
  6. reghakr

    reghakr Excellent Member

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    Save it to your desktop.

    In the temporary Internet files only fragments are left not the entire file.
     
  7. stasko12

    stasko12 New Member

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    If I try that it say
    C;\users\myname\desktop\filename.doc is not a valid Win32 application.
     
  8. reghakr

    reghakr Excellent Member

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    If it states that it'says like, ;the error message that you would get by running a n old 16-bit application

    Remember save it to you desktop
     
  9. stasko12

    stasko12 New Member

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    I saved it to the desktop and try opening it and that is the message I get.
     
  10. stasko12

    stasko12 New Member

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    Ok...Im more confused.
    I canopen it using Microsoft owrks... but not Word 2007
     
  11. reghakr

    reghakr Excellent Member

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    Ask the sender how he's attaching the file

    Is he using Word to create it and what file expression is he using.

    Also,why is the file i]ending up the temporary Internet files files directory

    If you're using 2007,you need to change the drop-down menu to ,doc
     
    #11 reghakr, Dec 14, 2009
    Last edited: Dec 14, 2009
  12. mackey

    mackey New Member

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    I think I may have ran into this before. Is it possible that the document you were sent was an old Word 97 document? I should have been more clear earlier.

    MS Office service pack blocks old file formats from opening. I found a registry import that corrects this in XP but I am hesitant to upload it here because I don't know how Win7 would react to it. If this is your problem then you may want to jump on Google and search for a fix for that works with Office 07 and Win7.

    Here's a link i found on the issue:
    http://arstechnica.com/microsoft/news/2008/01/office-sp3-block-those-old-risky-files.ars
     
    #12 mackey, Dec 14, 2009
    Last edited: Dec 15, 2009
  13. reghakr

    reghakr Excellent Member

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    Can yu opw it in Worpad?
     
  14. RAK

    RAK Extraordinary Member

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