PLEASE HELP!! can't open DOC file

Please please please I hope someone can help me. I have a new computer for work and it runs on WIndows 7. I also had to upgrade to WIndows Livemail from Express. This is the problem I am encountering.

When a co-worker sends me an attachemtn it is on there computer as a Word document. Once I receive it, it is no longer a word documnet but a DOC file and my computer will not allow me to open it no matter what I try.

The error message i get states:

C:\users\myname\appdata\local\microsoft\windows\temporary internet files\content.IE5\BXMV72R1\thefilename.doc is not a valid Win32 application

I have no idea what to do! I am not good with computers so this is making things very difficult!!!:confused:


Essential Member
You need Microsoft Word to open it

Or the freeware Open Office suite

I have microsoft Word and it is set as my default


Essential Member
Are you sure it isn't a .docx file?

when I try to open it it says Type DOC file


Essential Member
Save it to your desktop.

In the temporary Internet files only fragments are left not the entire file.

If I try that it say
C;\users\myname\desktop\filename.doc is not a valid Win32 application.


Essential Member
If it states that it'says like, ;the error message that you would get by running a n old 16-bit application

Remember save it to you desktop

I saved it to the desktop and try opening it and that is the message I get.

Ok...Im more confused.
I canopen it using Microsoft owrks... but not Word 2007


Essential Member
Ask the sender how he's attaching the file

Is he using Word to create it and what file expression is he using.

Also,why is the file i]ending up the temporary Internet files files directory

If you're using 2007,you need to change the drop-down menu to ,doc

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I think I may have ran into this before. Is it possible that the document you were sent was an old Word 97 document? I should have been more clear earlier.

MS Office service pack blocks old file formats from opening. I found a registry import that corrects this in XP but I am hesitant to upload it here because I don't know how Win7 would react to it. If this is your problem then you may want to jump on Google and search for a fix for that works with Office 07 and Win7.

Here's a link i found on the issue:

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Essential Member
Can yu opw it in Worpad?

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