Pre-installed Windows 8.1 Deactivated randomly. Can't activate it, no code. *Urgent help*

Discussion in 'Windows 8 Help and Support' started by PinhoodWarrior, Feb 7, 2015.

  1. PinhoodWarrior

    PinhoodWarrior New Member

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    So, the title pretty much tells it all.

    I've had a new PC with Windows 8.1 Preinstalled (Its from a legitimate source).
    Today i went to go and change my background and i was met with a message telling me to activate windows to access the feature. It confused me. I then went to Activate it from the settings screen and upon clicking something along the lines of "Activate online" (Since I never had a code in the first place) I'm recieving a message telling me that it cant be activated at the time.

    I really need help because I paid for something and now i'm being treated as if i've pirated it. Is doing a full windows recovery worth it? I dont know...
     
  2. Trouble

    Trouble Noob Whisperer

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    Personally.... new to me means new and I would be taking the problem up with the vendor who sold you the PC.
     
  3. ussnorway

    ussnorway Windows Forum Team
    Staff Member Premium Supporter

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    Just so we’re clear; this is on a computer that has been set up correctly as per the user agreement… in particular you have registered it to a Microsoft account yes?
     

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