- Thread Author
- #1
Confusion reigns..
I have had at least 5 power state failures since purchasing the Dell with win10 (which I purchased November 2018). Yesterday I had one and decided to go to the Dell website for help. I had a remote session which lasted about an hour. Tech ran the Dell diagnostics, increased memory allotment and started the 1809 windows update. He said if the update was problematic, I may have to re-install windows. This is where the confusion comes in - I have backed up my system with Macrium thinking that would be the source for putting everything back in order. He asked if I had a recovery device - I said yes, everything is backed up on Macrium. He said, no, that's backup not recovery. What the heck thinks me. I queried him about this and his response was, that Macrium backup would contain the windows that came with the system which is now corrupted (due to 1809 I guess). So I would be restoring a corrupt windows OS. I'm sure he is correct but I sure find it confusing. Can someone enlighten me. Thanks. He said to purchase a 8gb flash drive to install a recovery. Thanks so much for any thoughts.
I have had at least 5 power state failures since purchasing the Dell with win10 (which I purchased November 2018). Yesterday I had one and decided to go to the Dell website for help. I had a remote session which lasted about an hour. Tech ran the Dell diagnostics, increased memory allotment and started the 1809 windows update. He said if the update was problematic, I may have to re-install windows. This is where the confusion comes in - I have backed up my system with Macrium thinking that would be the source for putting everything back in order. He asked if I had a recovery device - I said yes, everything is backed up on Macrium. He said, no, that's backup not recovery. What the heck thinks me. I queried him about this and his response was, that Macrium backup would contain the windows that came with the system which is now corrupted (due to 1809 I guess). So I would be restoring a corrupt windows OS. I'm sure he is correct but I sure find it confusing. Can someone enlighten me. Thanks. He said to purchase a 8gb flash drive to install a recovery. Thanks so much for any thoughts.