RunDLL error

Discussion in 'Windows 7 Help and Support' started by whitelighter, Apr 1, 2015.

  1. whitelighter

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    I have an ASUS laptop that runs Windows 7. Lately, I keep getting 3 error messages every time I start the computer, saying:

    "RunDLL - There was a problem starting C:\PROGRA~1\COMMON\-1\System\SysMenu.dll"

    I called Microsoft customer support. They said there was a virus on my pc, but that they'd charge about $200 to remove it - almost half what I paid for the pc to begin with. Can anyone suggest an alternate solution?
     
  2. jcgriff2

    jcgriff2 Honorable Member
    Microsoft MVP

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    Use SysInternals AutoRuns "Logon" tab - see if you can spot the entry and disable it (un-check the box)

    Download AutoRuns from Microsoft TechNet - https://technet.microsoft.com/en-us/sysinternals/bb963902

    When executing AutoRuns, RIGHT-click; select "Run as Administrator"

    Regards. . .

    jcgriff2
     

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