Scanner not working

Discussion in 'Windows 8 Hardware' started by Joji90, Oct 27, 2014.

  1. Joji90

    Joji90 New Member

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    I have a Canon mp287 printer and scanner, when I press the scan button I get an error saying 'cannot communicate with the scanner' [​IMG] (screenshot attached). I found a solution to this problem by disabling 'Enhanced host controller' under USB in device manager. [​IMG](screenshot attached), but after I disable this enhanced host controller USB menu, it affects the whole performance of the transfer to EHDand pendrives (transfer speed of around 700kb/s,when it used to be around 30mbps for my External hard drive) .. Can anybody help me with an alternate solution..? Lots of people have reported this problem but couldn't find a working solution yet.
     
  2. Trouble

    Trouble Noob Whisperer

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    Have you tried going here....
    http://search-in.canon-asia.com/canon__in_en__in_p_en/search.x?q=&ie=utf8&cat=0&ct=Support&pagemax=10&imgsize=1&pdf=ok&zoom=1&hf=category%09zubaken&cf=model_sm%3APIXMA+MP287&modelName=PIXMA+MP287&ref=www.canon.co.in&pid=QGjooNEuZeUKPprKztFpBg..&qid=Y5Waeec0EmCKh5d9fR94Wc1urpxWQ7z5&d=DOWNLOADS
    Selecting your OS (8 or 8.1) and bit architecture (32 or 64 bit) from the left column and see if they have a full driver package for your product that might help with your issue.
     
  3. whs

    whs Extraordinary Member

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    Try Paint


    2014-10-27_1854.
     

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