Lucas2201
Member
- Joined
- Aug 19, 2017
Alright so this is a bit of a long story, but any help whatsoever is much appreciated.
Back in February I got a new PC. Assembled everything myself, and everything worked like a charm. Prior to that, I had of course linked my Windows 10 Home license to my account, which would ensure the license to be valid on the new motherboard as well - and that was exactly the case. Everything went as planned.
Fast forward to now, the 19th of August, I just installed my new motherboard, Aorus Z270X Gaming 7, and I'm extremely happy with it. The previous motherboard was an MSI Z270 Krait Gaming - not sure if that's important. However, and here comes the reason for this post, my Windows 10 license is unable to reactivate - even though, as said earlier - it's linked to my account (and yes, I'm logged into the right account).
I have now struggled with this for the past 45 minutes, doing everything Microsoft says on their website, troubleshot it due to "significant hardware change", but nothing worked. I've tried typing in my original key (a Windows 8 key from April 2014, when I first got the license). Nothing's working. Needless to say, I've tried rebooting as well.
The only idea I have myself, is that Microsoft still thinks my old PC is active (that is, my old motherboard), because looking at my devices on my account at their website, I can see them both. This pc (my desktop pc) labeled after my old motherboard, the MSI one, and the same pc, labeled after my current motherboard, the Aorus one. I've linked a screenshot down below, however, I apologize it's not in English. Is it possible that my license is unable to get reactivated because Microsoft still thinks that the old motherboard exists and is in use, even though this is in fact the same pc, only with a different motherboard? (not sure if that made sense).
Imgur: The most awesome images on the Internet In the screenshot you will see my laptop I use for school: "LucasLenovo", and two "LucasVision's". One with the Gigabyte (Aorus) motherboard, and one with the MSI. I've censored the Windows version because I'm paranoid, even though it's probably useless, but I can indeed confirm, the version of the "LucasVision" with the MSI mobo and the Aorus mobo is identical - which is the reason I'm suspicious that Microsoft thinks I'm trying to activate the same license on different pc's - even though there's only one pc.
Right, so as I said - long story. Sorry if it's poorly worded, I did my best. Any help is much appreciated. Have a nice day
Back in February I got a new PC. Assembled everything myself, and everything worked like a charm. Prior to that, I had of course linked my Windows 10 Home license to my account, which would ensure the license to be valid on the new motherboard as well - and that was exactly the case. Everything went as planned.
Fast forward to now, the 19th of August, I just installed my new motherboard, Aorus Z270X Gaming 7, and I'm extremely happy with it. The previous motherboard was an MSI Z270 Krait Gaming - not sure if that's important. However, and here comes the reason for this post, my Windows 10 license is unable to reactivate - even though, as said earlier - it's linked to my account (and yes, I'm logged into the right account).
I have now struggled with this for the past 45 minutes, doing everything Microsoft says on their website, troubleshot it due to "significant hardware change", but nothing worked. I've tried typing in my original key (a Windows 8 key from April 2014, when I first got the license). Nothing's working. Needless to say, I've tried rebooting as well.
The only idea I have myself, is that Microsoft still thinks my old PC is active (that is, my old motherboard), because looking at my devices on my account at their website, I can see them both. This pc (my desktop pc) labeled after my old motherboard, the MSI one, and the same pc, labeled after my current motherboard, the Aorus one. I've linked a screenshot down below, however, I apologize it's not in English. Is it possible that my license is unable to get reactivated because Microsoft still thinks that the old motherboard exists and is in use, even though this is in fact the same pc, only with a different motherboard? (not sure if that made sense).
Imgur: The most awesome images on the Internet In the screenshot you will see my laptop I use for school: "LucasLenovo", and two "LucasVision's". One with the Gigabyte (Aorus) motherboard, and one with the MSI. I've censored the Windows version because I'm paranoid, even though it's probably useless, but I can indeed confirm, the version of the "LucasVision" with the MSI mobo and the Aorus mobo is identical - which is the reason I'm suspicious that Microsoft thinks I'm trying to activate the same license on different pc's - even though there's only one pc.
Right, so as I said - long story. Sorry if it's poorly worded, I did my best. Any help is much appreciated. Have a nice day