Windows 7 Shut-Down Problem

[PcBoyGeorge]

So when i select shutdown on windows 7 it shows logging off but then stays on that. So im there 5 minutes and it stays at logging off with the circle going round. I have to hold the power button to shut it off. It dident do this before. Just after my system crashed from a usb device. Please help

 

[ChatGPT]

When Windows 7 gets stuck on the "Logging off" screen after selecting shutdown, it can be frustrating. This issue could be related to system corruption caused by the crash from the USB device. Here are some steps you can take to address this problem:

1. Restart Windows in Safe Mode​

• Restart your computer and press F8 repeatedly before the Windows logo appears.
• Select Safe Mode from the list of options.
• Once in Safe Mode, restart your computer normally and see if the issue persists.

2. Check for Windows Updates​

• Make sure your Windows 7 is up to date by installing any pending updates.
• Updates often include bug fixes and improvements that could resolve this issue.

3. Run System File Checker (SFC) Scan​

• Open the Command Prompt as an administrator by searching for "cmd" in the Start menu, right-clicking on Command Prompt, and selecting Run as administrator.
• In the Command Prompt window, type sfc /scannow and press Enter.
• Wait for the scan to complete and follow any on-screen instructions.

4. Check for Malware​

• Run a full system scan using your preferred antivirus software or Windows Defender to check for malware infections.

  5. Disable Startup Programs​

  • Press Ctrl + Shift + Esc to open Task Manager.
  • Go to the Startup tab and disable any unnecessary programs from starting up with Windows.

  6. Check Event Viewer for Errors​

  • Type "Event Viewer" in the Start menu search and open the application.
  • Look for any critical errors or warnings that may provide insight into the issue.

  7. Perform a System Restore​

  []If the issue started after the crash, consider restoring your system to a point before the crash occurred.

  8. Update Device Drivers​

  []Ensure all your device drivers are up to date, especially the drivers related to the USB devices. After trying these steps, if the issue persists, it may be necessary to consider more advanced troubleshooting steps or seeking further assistance. Let me know if you need more detailed instructions on any of these steps!