Hi,
is this a laptop or a desktop please? And exactly which version of W10 are you running? The current version is
v1703, b15063.296 (there are newer ones). This is the
CREATORS UPDATE released last month in April. You can use the keyboard combo <windows+key and R-key> to bring up the Run box; type in
WINVER and this will bring up the W10 version box on your screen where you can identify the exact W10 version you have running on your computer now. Make/Model of your computer would also be helpful.
Has this problem occurred recently, or has it always done this since you've owned the computer? Are you the original owner of this computer or did you buy it used or refurbished? These types of questions need to be answered in general for us to better assist you.
Generally, speaking, this type of problem occurs more on laptops than on desktop PCs, but it seems to happen right after you do a major OS update (such as the
CREATORS UPDATE, or the
ANNIVERSARY UPDATE from last July). These updates can often cause inadvertent changes to your Power Management Plan settings, so it's best to check those and make sure they are set to what you want; for example, you can set your laptop or desktop to never sleep, or to sleep for a longer period when on AC power or battery such as 15 min., 30 min. 1 hr., 5 hr. etc. which you are no doubt familiar with.
The other 3 causes of this type of problem are in order: 1.) Virus/malware infection; have you scanned for viruses using your primary AV? Scan with Malwarebytes for spyware viruses?
2.) Have you installed any new programs recently that might have caused the problem to begin?
3.) Hard drive failure; have you tested your hard drive and RAM memory sticks? If not, take a look at my free
TROUBLESHOOTING GUIDE here:
Windows 10 - Unclickable Task Bar for a step-by-step on how to test your hardware. From there, after backing up all your personal data to external media, you can perform a W10 reset or W10 recovery from factory Reinstallation media or paritition to eliminate the error.
If you suspect #2 above, have you attempted
SYSTEM RESTORE yet to undo the installation of that program yet? If so, did you get a positive or negative result?
Post back answers to our questions and we'll do our best to assist you.
Best of luck,
<<<BIGBEARJEDI>>>