I have Windows 7 home premium, I'm having problems restarting. It says Logging off...but nothing happens and I end up holding the power button down to restart that way. This has been going on for at least a couple of weeks, but I've been too busy to mess with it. We've recently moved the computer from downstairs to upstairs. For a couple days after moving the comp., the battery backup was shutting the computer off by itself. The Backup battery isn't doing that anymore, but I still can't restart. Here's a copy of the minidump file.
Windows 7 stuck at logging off screen
- Thread starter FaithM
- Start date
cybercore
New Member
- Joined
- Jul 7, 2009
BAD_SYSTEM_CONFIG_INFO (74)
What it means:
It can indicate that some critical registry keys and values are not present. (i.e. somebody used regedt32 to delete something that they shouldn't have) Booting from LastKnownGood may fix the problem, but if someone is persistent enough in mucking with the registry they will need to reinstall or use the Emergency Repair Disk.
Use system restore. If it fails, remove AVG and install MSE to replace it:
AVG - Download tools
Link Removed due to 404 Error
Update drivers:
iaStorV.sys Wed Apr 08 19:57:17 2009
Intel Matrix Storage
ElbyCDIO.sys Fri Dec 18 00:25:16 2009
CDR Tools Elaborate Bytes AG
Update any other old drivers you have. Attach more crash dumps because this one looks incomplete:
What it means:
It can indicate that some critical registry keys and values are not present. (i.e. somebody used regedt32 to delete something that they shouldn't have) Booting from LastKnownGood may fix the problem, but if someone is persistent enough in mucking with the registry they will need to reinstall or use the Emergency Repair Disk.
Use system restore. If it fails, remove AVG and install MSE to replace it:
AVG - Download tools
Link Removed due to 404 Error
Update drivers:
iaStorV.sys Wed Apr 08 19:57:17 2009
Intel Matrix Storage
ElbyCDIO.sys Fri Dec 18 00:25:16 2009
CDR Tools Elaborate Bytes AG
Update any other old drivers you have. Attach more crash dumps because this one looks incomplete:
Code:
Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.
Loading Dump File [F:\a\Minidump\D M P\010910-34585-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available
Symbol search path is: SRV*c:\websymbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0xfffff800`02a67000 PsLoadedModuleList = 0xfffff800`02ca4e50
Debug session time: Sat Jan 9 21:35:23.925 2010 (UTC - 5:00)
System Uptime: 0 days 0:00:19.532
Loading Kernel Symbols
...............................................................
...............
Loading User Symbols
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 74, {2, fffff88003034ae0, 2, ffffffffc000014c}
Probably caused by : ntkrnlmp.exe ( nt!CmpLoadHiveThread+23a )
Followup: MachineOwner
---------
0: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
BAD_SYSTEM_CONFIG_INFO (74)
Can indicate that the SYSTEM hive loaded by the osloader/NTLDR
was corrupt. This is unlikely, since the osloader will check
a hive to make sure it isn't corrupt after loading it.
It can also indicate that some critical registry keys and values
are not present. (i.e. somebody used regedt32 to delete something
that they shouldn't have) Booting from LastKnownGood may fix
the problem, but if someone is persistent enough in mucking with
the registry they will need to reinstall or use the Emergency
Repair Disk.
Arguments:
Arg1: 0000000000000002, (reserved)
Arg2: fffff88003034ae0, (reserved)
Arg3: 0000000000000002, (reserved)
Arg4: ffffffffc000014c, usually the NT status code.
Debugging Details:
------------------
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
BUGCHECK_STR: 0x74
PROCESS_NAME: System
CURRENT_IRQL: 0
LAST_CONTROL_TRANSFER: from fffff80002f5682a to fffff80002ad8f00
STACK_TEXT:
fffff880`03034a28 fffff800`02f5682a : 00000000`00000074 00000000`00000002 fffff880`03034ae0 00000000`00000002 : nt!KeBugCheckEx
fffff880`03034a30 fffff800`02d7c166 : 00000000`02a01c4c fffffa80`09284790 00000000`00000080 fffffa80`069a5b30 : nt!CmpLoadHiveThread+0x23a
fffff880`03034d00 fffff800`02ab7486 : fffff880`03164180 fffffa80`09284790 fffff880`0316efc0 fffff880`01416bf0 : nt!PspSystemThreadStartup+0x5a
fffff880`03034d40 00000000`00000000 : fffff880`03035000 fffff880`0302f000 fffff880`03034110 00000000`00000000 : nt!KxStartSystemThread+0x16
STACK_COMMAND: kb
FOLLOWUP_IP:
nt!CmpLoadHiveThread+23a
fffff800`02f5682a cc int 3
SYMBOL_STACK_INDEX: 1
SYMBOL_NAME: nt!CmpLoadHiveThread+23a
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: nt
IMAGE_NAME: ntkrnlmp.exe
DEBUG_FLR_IMAGE_TIMESTAMP: 4a5bc600
FAILURE_BUCKET_ID: X64_0x74_nt!CmpLoadHiveThread+23a
BUCKET_ID: X64_0x74_nt!CmpLoadHiveThread+23a
Followup: MachineOwner
fffff800`00ba5000 fffff800`00baf000 kdcom kdcom.dll Tue Jul 14 04:31:07 2009 (4A5BDFDB)
fffff800`02a1e000 fffff800`02a67000 hal hal.dll Tue Jul 14 04:27:36 2009 (4A5BDF08)
fffff800`02a67000 fffff800`03044000 nt ntkrnlmp.exe Tue Jul 14 02:40:48 2009 (4A5BC600)
fffff880`00c15000 fffff880`00c59000 mcupdate_GenuineIntel mcupdate_GenuineIntel.dll Tue Jul 14 04:29:10 2009 (4A5BDF66)
fffff880`00c59000 fffff880`00c6d000 PSHED PSHED.dll Tue Jul 14 04:32:23 2009 (4A5BE027)
fffff880`00c6d000 fffff880`00ccb000 CLFS CLFS.SYS Tue Jul 14 02:19:57 2009 (4A5BC11D)
fffff880`00ccb000 fffff880`00d8b000 CI CI.dll Tue Jul 14 04:32:13 2009 (4A5BE01D)
fffff880`00d8b000 fffff880`00de7000 volmgrx volmgrx.sys Tue Jul 14 02:20:33 2009 (4A5BC141)
fffff880`00de7000 fffff880`00df8000 Npfs Npfs.SYS Tue Jul 14 02:19:48 2009 (4A5BC114)
fffff880`00e00000 fffff880`00e4c000 volsnap volsnap.sys Tue Jul 14 02:20:08 2009 (4A5BC128)
fffff880`00e53000 fffff880`00ef7000 Wdf01000 Wdf01000.sys Tue Jul 14 02:22:07 2009 (4A5BC19F)
fffff880`00ef7000 fffff880`00f06000 WDFLDR WDFLDR.SYS Tue Jul 14 02:19:54 2009 (4A5BC11A)
fffff880`00f06000 fffff880`00f5d000 ACPI ACPI.sys Tue Jul 14 02:19:34 2009 (4A5BC106)
fffff880`00f5d000 fffff880`00f66000 WMILIB WMILIB.SYS Tue Jul 14 02:19:51 2009 (4A5BC117)
fffff880`00f66000 fffff880`00f70000 msisadrv msisadrv.sys Tue Jul 14 02:19:26 2009 (4A5BC0FE)
fffff880`00f70000 fffff880`00fa3000 pci pci.sys Tue Jul 14 02:19:51 2009 (4A5BC117)
fffff880`00fa3000 fffff880`00fb0000 vdrvroot vdrvroot.sys Tue Jul 14 03:01:31 2009 (4A5BCADB)
fffff880`00fb0000 fffff880`00fc5000 partmgr partmgr.sys Tue Jul 14 02:19:58 2009 (4A5BC11E)
fffff880`00fc5000 fffff880`00fda000 volmgr volmgr.sys Tue Jul 14 02:19:57 2009 (4A5BC11D)
fffff880`00fda000 fffff880`00ff4000 mountmgr mountmgr.sys Tue Jul 14 02:19:54 2009 (4A5BC11A)
fffff880`01000000 fffff880`0103a000 fvevol fvevol.sys Tue Jul 14 02:22:15 2009 (4A5BC1A7)
fffff880`0103e000 fffff880`0115c000 iaStorV iaStorV.sys Wed Apr 08 19:57:17 2009 (49DCD76D)
fffff880`0115c000 fffff880`011ba000 msrpc msrpc.sys Tue Jul 14 02:21:32 2009 (4A5BC17C)
fffff880`011ba000 fffff880`011f4000 rdyboost rdyboost.sys Tue Jul 14 02:34:34 2009 (4A5BC48A)
fffff880`01200000 fffff880`0124c000 fltmgr fltmgr.sys Tue Jul 14 02:19:59 2009 (4A5BC11F)
fffff880`0124c000 fffff880`01260000 fileinfo fileinfo.sys Tue Jul 14 02:34:25 2009 (4A5BC481)
fffff880`01260000 fffff880`01276000 disk disk.sys Tue Jul 14 02:19:57 2009 (4A5BC11D)
fffff880`01276000 fffff880`0127f000 rdprefmp rdprefmp.sys Tue Jul 14 03:16:35 2009 (4A5BCE63)
fffff880`0127f000 fffff880`0128a000 Msfs Msfs.SYS Tue Jul 14 02:19:47 2009 (4A5BC113)
fffff880`0128f000 fffff880`013ab000 iaStor iaStor.sys Fri Jun 05 04:53:40 2009 (4A287AA4)
fffff880`013ab000 fffff880`013b6000 amdxata amdxata.sys Tue May 19 20:56:59 2009 (4A12F2EB)
fffff880`013b6000 fffff880`01400000 fwpkclnt fwpkclnt.sys Tue Jul 14 02:21:08 2009 (4A5BC164)
fffff880`01405000 fffff880`015a8000 Ntfs Ntfs.sys Tue Jul 14 02:20:47 2009 (4A5BC14F)
fffff880`015a8000 fffff880`015c2000 ksecdd ksecdd.sys Tue Jul 14 02:20:54 2009 (4A5BC156)
fffff880`015c2000 fffff880`015ed000 ksecpkg ksecpkg.sys Tue Jul 14 02:50:34 2009 (4A5BC84A)
fffff880`015ed000 fffff880`015ff000 mup mup.sys Tue Jul 14 02:23:45 2009 (4A5BC201)
fffff880`01600000 fffff880`01660000 NETIO NETIO.SYS Tue Jul 14 02:21:46 2009 (4A5BC18A)
fffff880`01660000 fffff880`01668000 spldr spldr.sys Mon May 11 19:56:27 2009 (4A0858BB)
fffff880`01668000 fffff880`01671000 hwpolicy hwpolicy.sys Tue Jul 14 02:19:22 2009 (4A5BC0FA)
fffff880`01672000 fffff880`016e5000 cng cng.sys Tue Jul 14 02:49:40 2009 (4A5BC814)
fffff880`016e5000 fffff880`016f6000 pcw pcw.sys Tue Jul 14 02:19:27 2009 (4A5BC0FF)
fffff880`016f6000 fffff880`01700000 Fs_Rec Fs_Rec.sys Tue Jul 14 02:19:45 2009 (4A5BC111)
fffff880`01700000 fffff880`017f2000 ndis ndis.sys Tue Jul 14 02:21:40 2009 (4A5BC184)
fffff880`017f2000 fffff880`017fb000 rdpencdd rdpencdd.sys Tue Jul 14 03:16:34 2009 (4A5BCE62)
fffff880`01800000 fffff880`019fd000 tcpip tcpip.sys Tue Jul 14 02:25:34 2009 (4A5BC26E)
fffff880`01a00000 fffff880`01a25000 VIDEOPRT VIDEOPRT.SYS Tue Jul 14 02:38:51 2009 (4A5BC58B)
fffff880`01a25000 fffff880`01a2e000 RDPCDD RDPCDD.sys Tue Jul 14 03:16:34 2009 (4A5BCE62)
fffff880`01a34000 fffff880`01a64000 CLASSPNP CLASSPNP.SYS Tue Jul 14 02:19:58 2009 (4A5BC11E)
fffff880`01a64000 fffff880`01a72000 crashdmp crashdmp.sys Tue Jul 14 03:01:01 2009 (4A5BCABD)
fffff880`01a72000 fffff880`01b8e000 dump_iaStor dump_iaStor.sys Fri Jun 05 04:53:40 2009 (4A287AA4)
fffff880`01b8e000 fffff880`01ba1000 dump_dumpfve dump_dumpfve.sys Tue Jul 14 02:21:51 2009 (4A5BC18F)
fffff880`01ba1000 fffff880`01bcb000 cdrom cdrom.sys Tue Jul 14 02:19:54 2009 (4A5BC11A)
fffff880`01bcb000 fffff880`01bd4000 Null Null.SYS Tue Jul 14 02:19:37 2009 (4A5BC109)
fffff880`01bd4000 fffff880`01bdb000 Beep Beep.SYS Tue Jul 14 03:00:13 2009 (4A5BCA8D)
fffff880`01bdb000 fffff880`01be9000 vga vga.sys Tue Jul 14 02:38:47 2009 (4A5BC587)
fffff880`01be9000 fffff880`01bf9000 watchdog watchdog.sys Tue Jul 14 02:37:35 2009 (4A5BC53F)
fffff880`02e00000 fffff880`02e8a000 afd afd.sys Tue Jul 14 02:21:40 2009 (4A5BC184)
fffff880`02e8a000 fffff880`02e93000 wfplwf wfplwf.sys Tue Jul 14 03:09:26 2009 (4A5BCCB6)
fffff880`02e9e000 fffff880`02ebc000 tdx tdx.sys Tue Jul 14 02:21:15 2009 (4A5BC16B)
fffff880`02ebc000 fffff880`02ec9000 TDI TDI.SYS Tue Jul 14 02:21:18 2009 (4A5BC16E)
fffff880`02ec9000 fffff880`02f3e000 avgtdia avgtdia.sys Mon Nov 02 15:26:13 2009 (4AEEDDF5)
fffff880`02f3e000 fffff880`02f83000 netbt netbt.sys Tue Jul 14 02:21:28 2009 (4A5BC178)
fffff880`02f83000 fffff880`02fdb000 sbtis sbtis.sys Mon Jul 13 22:34:20 2009 (4A5B8C3C)
fffff880`04000000 fffff880`04026000 tunnel tunnel.sys Tue Jul 14 03:09:37 2009 (4A5BCCC1)
fffff880`04026000 fffff880`0403c000 intelppm intelppm.sys Tue Jul 14 02:19:25 2009 (4A5BC0FD)
fffff880`04058000 fffff880`0407e000 pacer pacer.sys Tue Jul 14 03:09:41 2009 (4A5BCCC5)
fffff880`0407e000 fffff880`04094000 vwififlt vwififlt.sys Tue Jul 14 03:07:22 2009 (4A5BCC3A)
fffff880`04094000 fffff880`040a3000 netbios netbios.sys Tue Jul 14 03:09:26 2009 (4A5BCCB6)
fffff880`040a3000 fffff880`040be000 wanarp wanarp.sys Tue Jul 14 03:10:21 2009 (4A5BCCED)
fffff880`040be000 fffff880`040d2000 termdd termdd.sys Tue Jul 14 03:16:36 2009 (4A5BCE64)
fffff880`040d2000 fffff880`04123000 rdbss rdbss.sys Tue Jul 14 02:24:09 2009 (4A5BC219)
fffff880`04123000 fffff880`0412f000 nsiproxy nsiproxy.sys Tue Jul 14 02:21:02 2009 (4A5BC15E)
fffff880`0412f000 fffff880`0413a000 mssmbios mssmbios.sys Tue Jul 14 02:31:10 2009 (4A5BC3BE)
fffff880`0413a000 fffff880`04145000 ElbyCDIO ElbyCDIO.sys Fri Dec 18 00:25:16 2009 (4B2AAFCC)
fffff880`04145000 fffff880`04154000 discache discache.sys Tue Jul 14 02:37:18 2009 (4A5BC52E)
fffff880`04154000 fffff880`04172000 dfsc dfsc.sys Tue Jul 14 02:23:44 2009 (4A5BC200)
fffff880`04172000 fffff880`04183000 blbdrive blbdrive.sys Tue Jul 14 02:35:59 2009 (4A5BC4DF)
fffff880`04183000 fffff880`04189bc0 avgmfx64 avgmfx64.sys Tue Oct 13 10:25:18 2009 (4AD42B5E)
fffff880`0418a000 fffff880`041f7000 avgldx64 avgldx64.sys Sun Sep 20 18:04:15 2009 (4AB6446F)Similar threads
