Surface Pro 4 Windows 10 issues

Discussion in 'Windows 10 Help and Support' started by Watchy, Mar 27, 2016.

  1. Watchy

    Watchy New Member

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    Bought a new Surface Pro, charged it up and started on set up. I then got the blank screen and spinning circle. Held the power and volume button down together and it rebooted. That was the first issue.

    Then when I had created a Microsoft account as advised, I tried to download some apps but just kept getting Error-Try Again messages. Then spent 5 hours on the phone to 4 different tech help guys in the US to tell me the account was corrupted.

    Final issue I tried factory setting reset which eventually went through after about 6 hours and then came up with downloading windows which then got stuck for about 8 hrs on 8%. Now the whole thing wont work. Pretty poor when I haven't even had it a week. I'm not totally computer savvy but any help would be appreciated.

    Thanks
     
  2. Edwin009

    Edwin009 Member

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    Mar 4, 2016
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    Hello,

    I don't want to be skeptical, however, i think this may have been one off case of getting a faulty device off the box. May be you can check with the store or with Microsoft support to get a replacement. Since its less than few days and you never actually used it, getting a replacement would be a better option.
     

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