Windows 7 TCP/IP NetBIOS Helper service was successfully sent a stop control 0x40030011

xelocity

Senior Member
Joined
Oct 30, 2009
Hello All,

A problem has recently arisen on my work laptop. I have been using it for a solid 8 months with no issues, about 2300 hours of use. As soon as we install a new router, i have frequent network disconnects. However, i also installed a few windows updates the same morning. ALL network and router settings are correct.. all other computers on the network work correctly with no issues, and when i am connected to the network all is well. I originally thought that ZoneAlarm firewall and antivirus was causing the issue, but after a full un-installation the problem remains.

After checking out the "Event Viewer", i have found the following information:

____________________________________________________________________________

FIRST EVENT: 11:00:28 AM "Unused media renderer devices were not removed from the list of devices because required DRM components cannot run while a debugger is attached. Detach the debugger from the machine or from the WMPNetworkSvc service, and then restart the WMPNetworkSvc service."

-System
-Provider
[ Name]Microsoft-Windows-WMPNSS-Service
[ Guid]{6A2DC7C1-930A-4FB5-BB44-80B30AEBED6C}
[ EventSourceName]WMPNetworkSvc
-EventID14105
[ Qualifiers]32781
Version0
Level3
Task0
Opcode0
Keywords0x80000000000000
-TimeCreated
[ SystemTime]2012-10-11T15:00:28.000000000Z
EventRecordID19222
Correlation
-Execution
[ ProcessID]0
[ ThreadID]0
ChannelSystem
ComputerIT
Security

EventData

I do not believe this event has anything to do with my issue, but due to the less than one second time difference between this event, and the next event which shows my issue i thought i should post it.

_____________________________________________________________________________

SECOND EVENT: 11:00:29 AM "The TCP/IP NetBIOS Helper service was successfully sent a stop control.

The reason specified was: 0x40030011 [Operating System: Network Connectivity (Planned)]


Comment: None"

-System
-Provider
[ Name]Service Control Manager
[ Guid]{555908d1-a6d7-4695-8e1e-26931d2012f4}
[ EventSourceName]Service Control Manager
-EventID7042
[ Qualifiers]16384
Version0
Level4
Task0
Opcode0
Keywords0x8080000000000000
-TimeCreated
[ SystemTime]2012-10-11T15:00:29.600395700Z
EventRecordID19223
Correlation
-Execution
[ ProcessID]880
[ ThreadID]4840
ChannelSystem
ComputerIT
-Security
[ UserID]S-1-5-18

-EventData
param1TCP/IP NetBIOS Helper
param2stop
param30x40030011
param4Operating System: Network Connectivity (Planned)
param5None



_________________________________________________________________________

THIRD EVENT: 11:00:29 AM "The TCP/IP NetBIOS Helper service entered the stopped state."

-System
-Provider
[ Name]Service Control Manager
[ Guid]{555908d1-a6d7-4695-8e1e-26931d2012f4}
[ EventSourceName]Service Control Manager
-EventID7036
[ Qualifiers]16384
Version0
Level4
Task0
Opcode0
Keywords0x8080000000000000
-TimeCreated
[ SystemTime]2012-10-11T15:00:29.600395700Z
EventRecordID19224
Correlation
-Execution
[ ProcessID]880
[ ThreadID]3764
ChannelSystem
ComputerIT
Security

-EventData
param1TCP/IP NetBIOS Helper
param2stopped
6C006D0068006F007300740073002F0031000000


Binary data:

In Words
0000: 006D006C 006F0068 00740073 002F0073
0008: 00000031

In Bytes
0000: 6C 00 6D 00 68 00 6F 00 l.m.h.o.
0008: 73 00 74 00 73 00 2F 00 s.t.s./.
0010: 31 00 00 00 1...

____________________________________________________________________________


All of this happens within 2-3 seconds. As you can see, something is sending a Planned Stop Command to the TCP/IP NetBIOS Helper Service.

There is no information regarding what is sending this stop command to the service, but i believe if i can locate the source this problem will cease to exist. As soon as this service stops, i am disconnected from the network. Shortly after, windows will reconnect to the network.
Here is a link to a Microsoft Forum talking about this same issue, although the information i received from this forum did not assist me in my problem solving.Network randomly drops, The TCP/IP NetBIOS Helper service was - Microsoft Community

After looking at the TCP/IP NetBIOS Helper Service in the Services control panel, i see that in the properties information / executable path information it states the following: "
C:\Windows\system32\svchost.exe -k LocalServiceNetworkRestricted" Restricted? Could this be an issue?

Also, on the Logon tab in the properties, the username is Local Service and the password consists of 15 characters, currently i do not use any 15 character passwords, my windows password is 11 characters. What could this password be?

I see that the dependencies to this service are as follows, with the same tree structure as follows:

"
1.Ancillary Function Driver for Winsock
1.NetBT
2.NetIO Legacy TDI Support Driver
3.TCP/IP Protocol Driver
2.TCP/IP Protocol Driver
"

I am not sure where else to trace this problem. I have found no solution, downloads are nearly impossible. I use SyncToy, a microsoft program on all mobile computers that go in/out of the office to backup and keep files up to date from the server, but it is impossible to use this program with this persistent issue, which is a major problem.

PLEASE HELP!!!
:(
 
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