TheBusFlyer
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- #1
Hello,
Was running the USB Troubleshooter and got the following error message: The USB Controller Is In A Failed State Or Is Not Currently Installed.
All links give the following solution:
1) Type devmgmt.msc, and then click OK. Device Manager opens.
2) Expand Universal Serial Bus controllers.
3) Right-click the first USB controller under Universal Serial Bus controllers, and then click Uninstall to remove it.
4) Repeat step 3 for each USB controller that is listed under Universal Serial Bus controllers.
However, as soon as I uninstall " HUB USB Racine (USB 3.0) " (computer is in french and have no idea how to translate that...), I lose both my keyboard and my mouse. I then forced shut down my computer as I could not do anything...while turning it back on, I could not even type in my password as keyboard/mouse were still not working. I hopefully managed to recover them, by changing the USB Port they were connected to.
However, I still would like to solve this problem...and run the troubleshooter. Any other options?
Thanks a lot
Was running the USB Troubleshooter and got the following error message: The USB Controller Is In A Failed State Or Is Not Currently Installed.
All links give the following solution:
1) Type devmgmt.msc, and then click OK. Device Manager opens.
2) Expand Universal Serial Bus controllers.
3) Right-click the first USB controller under Universal Serial Bus controllers, and then click Uninstall to remove it.
4) Repeat step 3 for each USB controller that is listed under Universal Serial Bus controllers.
However, as soon as I uninstall " HUB USB Racine (USB 3.0) " (computer is in french and have no idea how to translate that...), I lose both my keyboard and my mouse. I then forced shut down my computer as I could not do anything...while turning it back on, I could not even type in my password as keyboard/mouse were still not working. I hopefully managed to recover them, by changing the USB Port they were connected to.
However, I still would like to solve this problem...and run the troubleshooter. Any other options?
Thanks a lot
Solution
Click on the link below and install the chipset driver:
https://support.hp.com/us-en/drivers/selfservice/hp-envy-750-100-desktop-pc-series/8499646/model/9259595
https://support.hp.com/us-en/drivers/selfservice/hp-envy-750-100-desktop-pc-series/8499646/model/9259595
TheBusFlyer
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- #3
Thanks for your answer!
What should I exactly install?
What should I exactly install?
livix07
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- Feb 19, 2018
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Click on the link below and install the chipset driver:
https://support.hp.com/us-en/drivers/selfservice/hp-envy-750-100-desktop-pc-series/8499646/model/9259595
https://support.hp.com/us-en/drivers/selfservice/hp-envy-750-100-desktop-pc-series/8499646/model/9259595
TheBusFlyer
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- #5
Unfortunately still getting the error message...
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