Three BSOD errors. Please help.

#1
I installed Windows 7 Professional two weeks ago, and my computer has been freezing and also had various BSOD's. I installed Windows 7 Professional over the release candidate, which I had absolutely no problems with. I've only had problems since I installed the full version.

The three BSOD's that I've encountered and been able to document are as follows-

nvstor64.sys
netio.sys
storport.sys

All of my drivers are up to date, and there's really no theme. It will freeze when I'm watching a movie, playing music, streaming online radio, or for what seems to be no reason.

I've attached my BSOD zip file.

I'm at a loss and think the only possible remedy is to reinstall the operating system.

Any help would be greatly appreciated.

Thank you very much.
 


Attachments

#2
Thank you for the reply.

I'm slightly confused though. I was told by another user (a premium supporter) that what I did was fine.

"when you installed it formatted the old Windows 7 installation."
 


Captain Jack

Extraordinary Member
#3
I installed Windows 7 Professional two weeks ago, and my computer has been freezing and also had various BSOD's. I installed Windows 7 Professional over the release candidate, which I had absolutely no problems with. I've only had problems since I installed the full version.

The three BSOD's that I've encountered and been able to document are as follows-

nvstor64.sys
netio.sys
storport.sys

All of my drivers are up to date, and there's really no theme. It will freeze when I'm watching a movie, playing music, streaming online radio, or for what seems to be no reason.

I've attached my BSOD zip file.

I'm at a loss and think the only possible remedy is to reinstall the operating system.

Any help would be greatly appreciated.

Thank you very much.
Hello,

I ran your Dump files its pointing to Storport.sys i have seen it in Vista Computer it an issue with nVidia Chipset and 4 GB RAM. I guess the best thing to do would be remove the Display driver completely then reboot and reinstall from the vendors wesite NOT from Windows Update. Also update your RAID Driver because its mentioned in stack values. Uninstall any third party Antivirus / Firewall installed in your system and see whether that makes any difference. Check whether you have any BIOS updates.

Run the Memory Diagnostic & HD Diagnostic

Also i would recommend to run System Integrity Checker
Start > Run > CMD >Right Click and Run as administrator > SFC/ SCANNOW
Update the following Driver

Code:
motport.sys  Tue Jun 19 01:00:22 2007
motmodem.sys Tue Jun 19 01:00:22 2007
motccgp.sys  Sat Nov 03 02:07:24 2007
Code:
DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If kernel debugger is available get stack backtrace.
Arguments:
Arg1: 0000000000000030, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff880010dbbad, address which referenced memory
Debugging Details:
------------------

READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80002d100e0
 0000000000000030 
CURRENT_IRQL:  2
FAULTING_IP: 
storport!RaUnitAsyncError+13d
fffff880`010dbbad 488b5d30        mov     rbx,qword ptr [rbp+30h]
CUSTOMER_CRASH_COUNT:  1
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xD1
PROCESS_NAME:  SndVol.exe
TRAP_FRAME:  fffff800040abb70 -- (.trap 0xfffff800040abb70)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=fffffa8005cb7390 rbx=0000000000000000 rcx=fffff880010ddca6
rdx=fffff880010d9000 rsi=0000000000000000 rdi=0000000000000000
rip=fffff880010dbbad rsp=fffff800040abd00 rbp=0000000000000000
 r8=fffff800040abcd0  r9=fffffa8006059ba8 r10=fffffa8004dc0b20
r11=0000000000000002 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei ng nz na pe cy
storport!RaUnitAsyncError+0x13d:
fffff880`010dbbad 488b5d30        mov     rbx,qword ptr [rbp+30h] ss:00000000`00000030=????????????????
Resetting default scope
LAST_CONTROL_TRANSFER:  from fffff80002ad9469 to fffff80002ad9f00
STACK_TEXT:  
fffff800`040aba28 fffff800`02ad9469 : 00000000`0000000a 00000000`00000030 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
fffff800`040aba30 fffff800`02ad80e0 : 00000014`00000000 fffffa80`06059ba8 00000000`00000000 00000000`00000e00 : nt!KiBugCheckDispatch+0x69
fffff800`040abb70 fffff880`010dbbad : fffffa80`06059ba8 fffffa80`06059ba8 00000000`00000000 fffffa80`04dc0b20 : nt!KiPageFault+0x260
fffff800`040abd00 fffff880`010db869 : fffffa80`04dc0b20 00000000`00000001 00000000`000000fe fffffa80`04dc1060 : storport!RaUnitAsyncError+0x13d
fffff800`040abde0 fffff880`010db8d3 : 00000000`00000000 00000000`000000fe 00000000`00000000 00000000`00000000 : storport!RaidUnitCompleteRequest+0x399
fffff800`040abec0 fffff800`02ae55dc : fffff800`02c52e80 fffffa80`00000001 fffffa80`04dc1128 00000000`00000000 : storport!RaidpAdapterDpcRoutine+0x53
fffff800`040abf00 fffff800`02ae0065 : 00000000`00000000 fffffa80`04c10060 00000000`00000000 fffff880`010db880 : nt!KiRetireDpcList+0x1bc
fffff800`040abfb0 fffff800`02adfe7c : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxRetireDpcList+0x5
fffff880`086b4be0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiDispatchInterruptContinue

STACK_COMMAND:  kb
FOLLOWUP_IP: 
storport!RaUnitAsyncError+13d
fffff880`010dbbad 488b5d30        mov     rbx,qword ptr [rbp+30h]
SYMBOL_STACK_INDEX:  3
SYMBOL_NAME:  storport!RaUnitAsyncError+13d
FOLLOWUP_NAME:  MachineOwner
MODULE_NAME: storport
IMAGE_NAME:  storport.sys
DEBUG_FLR_IMAGE_TIMESTAMP:  4a5bcace
FAILURE_BUCKET_ID:  X64_0xD1_storport!RaUnitAsyncError+13d
BUCKET_ID:  X64_0xD1_storport!RaUnitAsyncError+13d
Hope this helps
 


#4
Okay, I checked out that web site and it said to do a "clean install", which I selected when installing.

If I'm supposed to format the drive first, how do I do so? Might be a silly question, but if I'm running the operating system, how can I format it?

Thank you
 


#5
Hello Jack,

Thank you for the reply. I did a complete removal and install of my video card drivers already, and I got the update from the EVGA web site as I always do. I don't have my computer set up in a RAID configuration, so would that matter? If so, how do I update the drivers? There is a BIOS update, but like I said, I haven't had any problems until now and don't know why that would cause it.

Thank you very much

Edit-neither of the links for the diagnostic programs worked. I've already scanned my hard drive with Western Digital's diagnostic tool. Would you suggest that I try Memtest?
 


Last edited:
#6
Never mind,

I successfully got to the web site you linked to, and the memory diagnostic tool is Memtest. I'll try running it overnight tonight.

Any other suggestions?

Thanks again.
 


#7
How long should the system integrity checker run for? I don't think it ran properly because it only lasted a second. I took a screen shot and here's what the results were.

Thanks

ScreenShot001..jpg
 


Captain Jack

Extraordinary Member
#8
How long should the system integrity checker run for? I don't think it ran properly because it only lasted a second. I took a screen shot and here's what the results were.

Thanks

View attachment 5785
Hello,

Ya you typed it wrong its SFC /SCANNOW - After SFC a space then slash SCANNOW !!
The link for Memory Diagnostic is www.carrona.org/memdiag.html

Hope this helps,
Captain
 


#9
I formatted and reinstated Windows 7, so hopefully that will do the trick.

Thanks again.
 


#10
Well, I was streaming a video and yet another BSOD :mad:. I can't access the dump file. Winzip encounters an error, and I can't attach the file on it's own. I'm set as the administrator, but I get a message about "containing the owner or administrator".

What do I have to do?

Thank you very much.
 


#11
Got it to work. Dump file is attached.

Thanks again
 


Attachments

Last edited:
#12
Hello,

I ran your Dump files its pointing to Storport.sys i have seen it in Vista Computer it an issue with nVidia Chipset and 4 GB RAM. I guess the best thing to do would be remove the Display driver completely then reboot and reinstall from the vendors wesite NOT from Windows Update. Also update your RAID Driver because its mentioned in stack values. Uninstall any third party Antivirus / Firewall installed in your system and see whether that makes any difference. Check whether you have any BIOS updates.



Update the following Driver

Code:
motport.sys  Tue Jun 19 01:00:22 2007
motmodem.sys Tue Jun 19 01:00:22 2007
motccgp.sys  Sat Nov 03 02:07:24 2007
Code:
DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If kernel debugger is available get stack backtrace.
Arguments:
Arg1: 0000000000000030, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff880010dbbad, address which referenced memory
Debugging Details:
------------------

READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80002d100e0
 0000000000000030 
CURRENT_IRQL:  2
FAULTING_IP: 
storport!RaUnitAsyncError+13d
fffff880`010dbbad 488b5d30        mov     rbx,qword ptr [rbp+30h]
CUSTOMER_CRASH_COUNT:  1
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xD1
PROCESS_NAME:  SndVol.exe
TRAP_FRAME:  fffff800040abb70 -- (.trap 0xfffff800040abb70)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=fffffa8005cb7390 rbx=0000000000000000 rcx=fffff880010ddca6
rdx=fffff880010d9000 rsi=0000000000000000 rdi=0000000000000000
rip=fffff880010dbbad rsp=fffff800040abd00 rbp=0000000000000000
 r8=fffff800040abcd0  r9=fffffa8006059ba8 r10=fffffa8004dc0b20
r11=0000000000000002 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei ng nz na pe cy
storport!RaUnitAsyncError+0x13d:
fffff880`010dbbad 488b5d30        mov     rbx,qword ptr [rbp+30h] ss:00000000`00000030=????????????????
Resetting default scope
LAST_CONTROL_TRANSFER:  from fffff80002ad9469 to fffff80002ad9f00
STACK_TEXT:  
fffff800`040aba28 fffff800`02ad9469 : 00000000`0000000a 00000000`00000030 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
fffff800`040aba30 fffff800`02ad80e0 : 00000014`00000000 fffffa80`06059ba8 00000000`00000000 00000000`00000e00 : nt!KiBugCheckDispatch+0x69
fffff800`040abb70 fffff880`010dbbad : fffffa80`06059ba8 fffffa80`06059ba8 00000000`00000000 fffffa80`04dc0b20 : nt!KiPageFault+0x260
fffff800`040abd00 fffff880`010db869 : fffffa80`04dc0b20 00000000`00000001 00000000`000000fe fffffa80`04dc1060 : storport!RaUnitAsyncError+0x13d
fffff800`040abde0 fffff880`010db8d3 : 00000000`00000000 00000000`000000fe 00000000`00000000 00000000`00000000 : storport!RaidUnitCompleteRequest+0x399
fffff800`040abec0 fffff800`02ae55dc : fffff800`02c52e80 fffffa80`00000001 fffffa80`04dc1128 00000000`00000000 : storport!RaidpAdapterDpcRoutine+0x53
fffff800`040abf00 fffff800`02ae0065 : 00000000`00000000 fffffa80`04c10060 00000000`00000000 fffff880`010db880 : nt!KiRetireDpcList+0x1bc
fffff800`040abfb0 fffff800`02adfe7c : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxRetireDpcList+0x5
fffff880`086b4be0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiDispatchInterruptContinue

STACK_COMMAND:  kb
FOLLOWUP_IP: 
storport!RaUnitAsyncError+13d
fffff880`010dbbad 488b5d30        mov     rbx,qword ptr [rbp+30h]
SYMBOL_STACK_INDEX:  3
SYMBOL_NAME:  storport!RaUnitAsyncError+13d
FOLLOWUP_NAME:  MachineOwner
MODULE_NAME: storport
IMAGE_NAME:  storport.sys
DEBUG_FLR_IMAGE_TIMESTAMP:  4a5bcace
FAILURE_BUCKET_ID:  X64_0xD1_storport!RaUnitAsyncError+13d
BUCKET_ID:  X64_0xD1_storport!RaUnitAsyncError+13d
Hope this helps
Does anyone know if I can use the RAID drivers to update my mainboard, even if they are for Vista? There's no available RAID drivers for Windows 7. I have an EVGA 680i.

Thank you very much.
 


#13
Well, I was literally composing a message stating that my computer has been freezing, but no BSOD's, then alas, the STORPORT.SYS BSOD. When it was just freezing, it happened 3 times in a couple hours while listening to streaming online radio, then last night when playing music on my computer.

When I just got the STORPORT.SYS BSOD, I was using the voice recognition software installed on Win 7. I don't know if it could be related.

My dump file is attached.

Please help, Thanks.
 


Attachments

#14
Thank you, I'll try that.

It doesn't make any sense to me at all why Windows 7 RC worked flawlessly with the same setup, but I've been having these issues since installing the full retail version.

Any ideas why I would encounter problems now?

Thanks again.
 


#15
I installed it on the same drive that the release candidate was on, but I formatted the drive first via the Windows 7 installation disk.

From what I've read, that is the correct way to go about it. Is that right?

Thank you
 


#16
Hello,

I hadn't received any BSOD's for a while, until moments ago, and I got a STORPORT.SYS BSOD's yet again.

Here's the info that was included in the window that popped up after reboot, and the dump file is attached.


Additional information about the problem:
BCCode: d1
BCP1: 0000000000000030
BCP2: 0000000000000002
BCP3: 0000000000000000
BCP4: FFFFF88001095BAD


Please help,
Thank you
 


Attachments

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