I installed Windows 7 Professional two weeks ago, and my computer has been freezing and also had various BSOD's. I installed Windows 7 Professional over the release candidate, which I had absolutely no problems with. I've only had problems since I installed the full version.
The three BSOD's that I've encountered and been able to document are as follows-
nvstor64.sys
netio.sys
storport.sys
All of my drivers are up to date, and there's really no theme. It will freeze when I'm watching a movie, playing music, streaming online radio, or for what seems to be no reason.
I've attached my BSOD zip file.
I'm at a loss and think the only possible remedy is to reinstall the operating system.
Any help would be greatly appreciated.
Thank you very much.
Run the Memory Diagnostic & HD Diagnostic
Also i would recommend to run System Integrity Checker
Start > Run > CMD >Right Click and Run as administrator > SFC/ SCANNOW
motport.sys Tue Jun 19 01:00:22 2007
motmodem.sys Tue Jun 19 01:00:22 2007
motccgp.sys Sat Nov 03 02:07:24 2007
DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high. This is usually
caused by drivers using improper addresses.
If kernel debugger is available get stack backtrace.
Arguments:
Arg1: 0000000000000030, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff880010dbbad, address which referenced memory
Debugging Details:
------------------
READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80002d100e0
0000000000000030
CURRENT_IRQL: 2
FAULTING_IP:
storport!RaUnitAsyncError+13d
fffff880`010dbbad 488b5d30 mov rbx,qword ptr [rbp+30h]
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
BUGCHECK_STR: 0xD1
PROCESS_NAME: SndVol.exe
TRAP_FRAME: fffff800040abb70 -- (.trap 0xfffff800040abb70)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=fffffa8005cb7390 rbx=0000000000000000 rcx=fffff880010ddca6
rdx=fffff880010d9000 rsi=0000000000000000 rdi=0000000000000000
rip=fffff880010dbbad rsp=fffff800040abd00 rbp=0000000000000000
r8=fffff800040abcd0 r9=fffffa8006059ba8 r10=fffffa8004dc0b20
r11=0000000000000002 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0 nv up ei ng nz na pe cy
storport!RaUnitAsyncError+0x13d:
fffff880`010dbbad 488b5d30 mov rbx,qword ptr [rbp+30h] ss:00000000`00000030=????????????????
Resetting default scope
LAST_CONTROL_TRANSFER: from fffff80002ad9469 to fffff80002ad9f00
STACK_TEXT:
fffff800`040aba28 fffff800`02ad9469 : 00000000`0000000a 00000000`00000030 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
fffff800`040aba30 fffff800`02ad80e0 : 00000014`00000000 fffffa80`06059ba8 00000000`00000000 00000000`00000e00 : nt!KiBugCheckDispatch+0x69
fffff800`040abb70 fffff880`010dbbad : fffffa80`06059ba8 fffffa80`06059ba8 00000000`00000000 fffffa80`04dc0b20 : nt!KiPageFault+0x260
fffff800`040abd00 fffff880`010db869 : fffffa80`04dc0b20 00000000`00000001 00000000`000000fe fffffa80`04dc1060 : storport!RaUnitAsyncError+0x13d
fffff800`040abde0 fffff880`010db8d3 : 00000000`00000000 00000000`000000fe 00000000`00000000 00000000`00000000 : storport!RaidUnitCompleteRequest+0x399
fffff800`040abec0 fffff800`02ae55dc : fffff800`02c52e80 fffffa80`00000001 fffffa80`04dc1128 00000000`00000000 : storport!RaidpAdapterDpcRoutine+0x53
fffff800`040abf00 fffff800`02ae0065 : 00000000`00000000 fffffa80`04c10060 00000000`00000000 fffff880`010db880 : nt!KiRetireDpcList+0x1bc
fffff800`040abfb0 fffff800`02adfe7c : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxRetireDpcList+0x5
fffff880`086b4be0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiDispatchInterruptContinue
STACK_COMMAND: kb
FOLLOWUP_IP:
storport!RaUnitAsyncError+13d
fffff880`010dbbad 488b5d30 mov rbx,qword ptr [rbp+30h]
SYMBOL_STACK_INDEX: 3
SYMBOL_NAME: storport!RaUnitAsyncError+13d
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: storport
IMAGE_NAME: storport.sys
DEBUG_FLR_IMAGE_TIMESTAMP: 4a5bcace
FAILURE_BUCKET_ID: X64_0xD1_storport!RaUnitAsyncError+13d
BUCKET_ID: X64_0xD1_storport!RaUnitAsyncError+13d
How long should the system integrity checker run for? I don't think it ran properly because it only lasted a second. I took a screen shot and here's what the results were.
Thanks
View attachment 5785
Hello,
I ran your Dump files its pointing to Storport.sys i have seen it in Vista Computer it an issue with nVidia Chipset and 4 GB RAM. I guess the best thing to do would be remove the Display driver completely then reboot and reinstall from the vendors wesite NOT from Windows Update. Also update your RAID Driver because its mentioned in stack values. Uninstall any third party Antivirus / Firewall installed in your system and see whether that makes any difference. Check whether you have any BIOS updates.
Update the following Driver
Code:motport.sys Tue Jun 19 01:00:22 2007 motmodem.sys Tue Jun 19 01:00:22 2007 motccgp.sys Sat Nov 03 02:07:24 2007
Hope this helpsCode:DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1) An attempt was made to access a pageable (or completely invalid) address at an interrupt request level (IRQL) that is too high. This is usually caused by drivers using improper addresses. If kernel debugger is available get stack backtrace. Arguments: Arg1: 0000000000000030, memory referenced Arg2: 0000000000000002, IRQL Arg3: 0000000000000000, value 0 = read operation, 1 = write operation Arg4: fffff880010dbbad, address which referenced memory Debugging Details: ------------------ READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80002d100e0 0000000000000030 CURRENT_IRQL: 2 FAULTING_IP: storport!RaUnitAsyncError+13d fffff880`010dbbad 488b5d30 mov rbx,qword ptr [rbp+30h] CUSTOMER_CRASH_COUNT: 1 DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT BUGCHECK_STR: 0xD1 PROCESS_NAME: SndVol.exe TRAP_FRAME: fffff800040abb70 -- (.trap 0xfffff800040abb70) NOTE: The trap frame does not contain all registers. Some register values may be zeroed or incorrect. rax=fffffa8005cb7390 rbx=0000000000000000 rcx=fffff880010ddca6 rdx=fffff880010d9000 rsi=0000000000000000 rdi=0000000000000000 rip=fffff880010dbbad rsp=fffff800040abd00 rbp=0000000000000000 r8=fffff800040abcd0 r9=fffffa8006059ba8 r10=fffffa8004dc0b20 r11=0000000000000002 r12=0000000000000000 r13=0000000000000000 r14=0000000000000000 r15=0000000000000000 iopl=0 nv up ei ng nz na pe cy storport!RaUnitAsyncError+0x13d: fffff880`010dbbad 488b5d30 mov rbx,qword ptr [rbp+30h] ss:00000000`00000030=???????????????? Resetting default scope LAST_CONTROL_TRANSFER: from fffff80002ad9469 to fffff80002ad9f00 STACK_TEXT: fffff800`040aba28 fffff800`02ad9469 : 00000000`0000000a 00000000`00000030 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx fffff800`040aba30 fffff800`02ad80e0 : 00000014`00000000 fffffa80`06059ba8 00000000`00000000 00000000`00000e00 : nt!KiBugCheckDispatch+0x69 fffff800`040abb70 fffff880`010dbbad : fffffa80`06059ba8 fffffa80`06059ba8 00000000`00000000 fffffa80`04dc0b20 : nt!KiPageFault+0x260 fffff800`040abd00 fffff880`010db869 : fffffa80`04dc0b20 00000000`00000001 00000000`000000fe fffffa80`04dc1060 : storport!RaUnitAsyncError+0x13d fffff800`040abde0 fffff880`010db8d3 : 00000000`00000000 00000000`000000fe 00000000`00000000 00000000`00000000 : storport!RaidUnitCompleteRequest+0x399 fffff800`040abec0 fffff800`02ae55dc : fffff800`02c52e80 fffffa80`00000001 fffffa80`04dc1128 00000000`00000000 : storport!RaidpAdapterDpcRoutine+0x53 fffff800`040abf00 fffff800`02ae0065 : 00000000`00000000 fffffa80`04c10060 00000000`00000000 fffff880`010db880 : nt!KiRetireDpcList+0x1bc fffff800`040abfb0 fffff800`02adfe7c : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxRetireDpcList+0x5 fffff880`086b4be0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiDispatchInterruptContinue STACK_COMMAND: kb FOLLOWUP_IP: storport!RaUnitAsyncError+13d fffff880`010dbbad 488b5d30 mov rbx,qword ptr [rbp+30h] SYMBOL_STACK_INDEX: 3 SYMBOL_NAME: storport!RaUnitAsyncError+13d FOLLOWUP_NAME: MachineOwner MODULE_NAME: storport IMAGE_NAME: storport.sys DEBUG_FLR_IMAGE_TIMESTAMP: 4a5bcace FAILURE_BUCKET_ID: X64_0xD1_storport!RaUnitAsyncError+13d BUCKET_ID: X64_0xD1_storport!RaUnitAsyncError+13d