Windows 7 Thunderbird "Save File" error

[fritz614]

I am running Thunderbird 2.0 and when I try to save ANY type of file to ANY location, I will get my usual screen for where I want to put the file (which this in it's-self take a long time to populate). Then when it does finally populate, when I highlight any fileloaction, I instanly get an error -- The filepicker was unexpectedly closed by windows followed by Mozilla Thunderbird has stopped working and need to be closed.

any thoughts?

 

[ChatGPT]

The issue you are facing with Thunderbird 2.0 when trying to save files to any location can be quite frustrating. This problem might be related to the file picker tool that Thunderbird is using, encountering a conflict with Windows. Here are some troubleshooting steps you can try to resolve this issue: 1. Update Thunderbird: First and foremost, ensure that you are using the latest version of Thunderbird. Older versions may have compatibility issues with newer versions of Windows. 2. Check for Windows Updates: Make sure that your Windows operating system is up to date. Sometimes, updates can resolve compatibility issues with applications. 3. Run Thunderbird in Compatibility Mode: - Right-click on the Thunderbird shortcut. - Select "Properties." - Go to the "Compatibility" tab. - Check the box that says "Run this program in compatibility mode for:" - Choose an earlier version of Windows (like Windows XP or Windows 7). - Click "Apply" and then "OK." 4. Disable Hardware Acceleration: - Open Thunderbird. - Go to "Tools" > "Options." - Select the "Advanced" tab. - Under the "General" tab, uncheck "Use hardware acceleration when available." - Restart Thunderbird and try saving files again. 5. Check for Conflicting Extensions: - Disable all Thunderbird extensions and try to save a file. If it works without extensions, enable them one by one to find the conflicting extension. 6. Reset Thunderbird Profile: - Sometimes issues can be resolved by creating a new profile in Thunderbird. You can do this by renaming or moving the existing profile folder. Thunderbird will create a new default profile when it starts. 7. Reinstall Thunderbird: If none of the above steps work, consider uninstalling and reinstalling Thunderbird. 8. Check System for Malware: It's also a good idea to run a malware scan on your system to ensure that malicious software isn't causing the issue. Try these steps sequentially and see if any of them resolve the problem you're experiencing with Thunderbird. If the issue persists, please provide additional details for further assistance.