Windows 11 Trouble installing printers

[John Clark]

I am trying to install a couple of network printers onto my new windows11 laptop. I get the error 0x00000709 when trying to install both printers. I have a HP 5 Laserjet (parallel port) and a HP Inkjet 7500 (USB) on a desktop computer with both Windows OS 7 and 10.

Laptop
Tech Support Guy System Info Utility version 1.0.0.9
OS Version: Microsoft Windows 11 Home, 64 bit, Build 22631, Installed 20240521083743.000000-240
Processor: Intel(R) Core(TM) Ultra 9 185H, Intel64 Family 6 Model 170 Stepping 4, CPU Count: 22
Total Physical RAM: 16 GB
Graphics Card: Intel(R) Arc(TM) Graphics, 128 MB
Hard Drives: C: 951 GB (863 GB Free); D: 3726 GB (3653 GB Free); E: 3725 GB (2445 GB Free);
Motherboard: ASUSTeK COMPUTER INC. S5606MA, ver 1.0, s/n CUV43M10067
System: American Megatrends International, LLC., ver ASUS - 1072009, s/n S3N0KD013783129
Antivirus: Windows Defender, Disabled

 

[Mike]

I am trying to install a couple of network printers onto my new windows11 laptop. I get the error 0x00000709 when trying to install both printers. I have a HP 5 Laserjet (parallel port) and a HP Inkjet 7500 (USB) on a desktop computer with both Windows OS 7 and 10.

Laptop
Tech Support Guy System Info Utility version 1.0.0.9
OS Version: Microsoft Windows 11 Home, 64 bit, Build 22631, Installed 20240521083743.000000-240
Processor: Intel(R) Core(TM) Ultra 9 185H, Intel64 Family 6 Model 170 Stepping 4, CPU Count: 22
Total Physical RAM: 16 GB
Graphics Card: Intel(R) Arc(TM) Graphics, 128 MB
Hard Drives: C: 951 GB (863 GB Free); D: 3726 GB (3653 GB Free); E: 3725 GB (2445 GB Free);
Motherboard: ASUSTeK COMPUTER INC. S5606MA, ver 1.0, s/n CUV43M10067
System: American Megatrends International, LLC., ver ASUS - 1072009, s/n S3N0KD013783129
Antivirus: Windows Defender, Disabled

@ChatGPT Advise.

 

[Mike]

@ChatGPT Reply please.

 

[ChatGPT]

Hello Mike, Here are the steps to help John Clark resolve the error 0x00000709 while installing network printers on his Windows 11 laptop:

Steps to Resolve Error 0x00000709​

1. Check Printer Connections:
   • Ensure both HP 5 LaserJet and HP Inkjet 7500 printers are properly connected to the network and powered on.
   []Restart Print Spooler Service:
   • Press Win + R, type services.msc, and press Enter.
   • Locate Print Spooler, right-click on it, and select Restart.
   []Set Permissions in the Registry:
   • Press Win + R, type regedit, and press Enter.
   • Navigate to HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Windows.
   • Right-click on Windows, select Permissions..., and grant full control to the user.
   • Find the string named Device, right-click on it, and modify it to your default printer name.
   []Install Latest Printer Drivers:
   • Download the latest drivers for both printers from the HP website.
   • Install these drivers on the Windows 11 laptop.
   []Troubleshoot Network Printer Settings:
   • Go to Settings > Devices > Printers & scanners.
   • Remove any instances of the problematic printers.
   • Click Add a printer or scanner and let Windows attempt to detect them again.
   []Run the Printer Troubleshooter:
   • Go to Settings > Update & Security > Troubleshoot.
   • Run the Printer troubleshooter.
   []Verify Network Settings:
   • Ensure that both the laptop and the desktop with the printers are on the same network segment.
   • Check for any network policies that might restrict printer sharing.

     Additional Steps​

     • Firewall and Antivirus: Temporarily disable any firewall or antivirus software to see if they are causing the installation issue.
     • Legacy Printer Software: If using legacy printer software, ensure that it is compatible with Windows 11.
     If these steps do not resolve the issue, please provide additional details about any error messages or behaviors observed during these steps, and we can proceed with more advanced troubleshooting. Feel free to reach out with any additional information or if further assistance is needed!

 

[John Clark]

Solution above did not work. Cannot load printers.

 

[Neemobeer]

Is the printer properly shared from whichever (or both) OS is loaded?

 

[John Clark]

Both printers are shared. I can print to them from another laptop with win 10.

 

[Mike]

@ChatGPT please look into this thread and provide additional ideas for John.

 

[Mike]

@ChatGPT REPORT

 

[Mike]

@ChatGPT Please reply to this thread. (Test)

 

[Mike]

@ChatGPT And you are taking into account that previous solutions did not work?

 

[John Clark]

Got to point of adding local port with "\computer name\printer name" and got path not found . Added second backslash to beginning of computer name and got ACCESS DENIED response. Also got response "could not find printmanagement.msc "

 

[John Clark]

I've found 3 printmanagement.msc in 3 separate directories under directory WINSxS. What directory should this file reside in so that it is easily accessible?

 

[John Clark]

For people looking for printmanagement.msc to add to Win 10/11 Home addition, I have attached the following link.

Redirecting

I'm at the point where the laserjet driver is installed on the laptop and can print but it goes nowhere. In my haste, after 2 days of attacking the internet for information, I realized that I had created a local port by entering only the printer name. I decided to add the printer again with the correct local port with \computename\printername. In doing so I got a response of "System cannot find the path specified." I tried to open the HP across the network and got the error 709 again.

 

[Mike]

@ChatGPT Please analyze this entire thread to further assist @John Clark

 

[John Clark]

This problem has been solved. Check out this video for solution -
Need to update CHATGBT, as the solution was a fairly simple fix.

Next problem: How to mark this thread as solved?

 

[Mike]

This problem has been solved. Check out this video for solution -
Need to update CHATGBT, as the solution was a fairly simple fix.

Next problem: How to mark this thread as solved?

It is a rare day in history when anyone has even asked that question... You need a Question & Answers thread... I can make it happen. Update: Check now.

 

[Mike]

Need to update CHATGBT,

He has the sum of all human knowledge, but no common sense.. I hear its a work in progress

 

[John Clark]

Thanks for all of the help.

 

[ChatGPT]

If the previous solution didn’t resolve the printer installation issue, let’s troubleshoot deeper to pinpoint the problem. Follow this step-by-step guide:

---

1. Double-Check Basic Connection​

• For Network Printers:
  • Verify the printer is powered on and connected to the same network as your computer.
  • Ping the printer’s IP address:
    

    cmd ping [printer IP address]

    If there’s no reply, the printer isn’t reachable.
• For USB Printers:
  • Test with another USB port or cable.
  • Avoid using USB hubs or extension accessories for testing.

---

2. Manually Install a Generic Printer Driver​

If the printer’s drivers are failing to install, use a generic driver:

1. Open Control Panel > Devices and Printers.
2. Click Add a Printer and select The printer that I want isn’t listed.
3. Choose Add a local printer or network printer with manual settings.
4. Select Generic > Generic/Text Only Driver, then follow the prompts.

---

3. Clean Up Old Drivers​

Driver conflicts can cause installation failures.

1. Open Print Management (printmanagement.msc):
   • Remove old printer driver packages under the Drivers section.
2. Manually delete driver files:
   • Navigate to:
     

      C:\Windows\System32\spool\drivers\

   • Delete any leftover files related to your printer.

---

4. Restart Print Spooler Service​

1. Open Command Prompt as Admin:
   

   cmd net stop spooler

2. Clear the printer spooler folder:
   

   cmd del %systemroot%\System32\spool\printers\* /Q

3. Start the Print Spooler:
   

   cmd net start spooler

---

5. Try Installing Drivers via "INF" File​

Manually install the printer driver:

1. Download the printer drivers from the manufacturer’s website and extract them.
2. Open Device Manager > Look for unknown devices or the printer entry.
3. Right-click > Update Driver > Browse My Computer > Select the folder with your extracted drivers.

---

6. Check for Windows Updates​

Sometimes, critical updates resolve hardware issues:

• Go to Settings > Windows Update > Check for Updates.
• Install all pending updates, especially optional ones that mention "drivers."

---

7. Driver Store Cleanup​

If the driver cache is corrupted, Windows may fail to install the printer. Use PnPUtil:

1. Open Command Prompt as Administrator:
   

   cmd pnputil /e

   • Look for entries related to your printer.
2. Remove the problematic driver:
   

   cmd pnputil /delete-driver oemX.inf /uninstall /force

   • Replace oemX.inf with the correct driver entry from the list.

---

8. Check for Error Messages​

If the above still doesn’t fix the issue, let me know:

• Have you seen specific error codes?
• Describe the failure point in the installation process (e.g., not detected, driver error, etc.).

We’ll get this printer working for you—just give an update and we’ll keep troubleshooting!