Richard Myers
Well-Known Member
- Joined
- Jun 7, 2014
- Messages
- 15
- Thread Author
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- #1
A neighbough of mine has brought me a stricken laptop.
She explained it had been running slow and after restarting the recovery screen appeared.
At this stage a simple key press should initiate the process however the keyboard is unresponsive.
Does anybody have any ideas how I could recover this laptop and preserve the data on it?
Thank you.
Richard
She explained it had been running slow and after restarting the recovery screen appeared.
At this stage a simple key press should initiate the process however the keyboard is unresponsive.
Does anybody have any ideas how I could recover this laptop and preserve the data on it?
Thank you.
Richard
Solution
- Joined
- Jul 4, 2015
- Messages
- 8,998
The recovery menu will display after 3 non-clean shutdowns. I would start by simply powering the laptop off and back on again. Then do a regular backup and wipe/re-install if a clean install is what you're wanting to do otherwise just turn it off and on again.