Windows 7 Unable to install all of "Windows updates"

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silverman

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Dec 23, 2009
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For several months I have had problems each day when asked to install "Windows Updates", some days I get 4 or 5 updates or more, for a long time it installed all except one. This has now expanded so I have three updates that will not install for some reason. It creates a restore point then tries and fails each time. I am using Norton Antivirus and have even disabled that, but I still can get the updates to install. I have never had this problem before. I also have a laptop and another PC computer that has done these updates, so why problems with this one? It's driving me crazy.

I am enclosing a copy of the error message I get together with the list of failed attempts (only recent ones). I would appreciate any help please.

My Computer Spec is:-
Desktop PC - Operating System: Windows 7 Home Premium (64 Bit)
MS Office version 2010 (using Outlook and IMAP)
Motherboard: ASUS P5KC AiLifestyle Series iP35Socket 775 8 channel audio ATX
PROCESSOR: Intel Core 2 Duo E6850 Part NoBX80557E6850 - Intel Core 2 Duo E6850 3GHz Socket 775 4MB Cache 1333MHz FSBRetail Boxed Processor
Intel Core 2 Duo E6850 3GHz Socket 775 4MB Cache1333MHz FSB Retail Boxed Processor - Motherboard(socket 775 Intel)
Innovision GeForce 7600GS 512MB DDR2 PCI-E GraphicsCard, manufacturer No: 512-P2-E773-AR. FireWire Card.
Kingston 4GB (2x2GB) DDR2 1066MHz/PC2-8500 HyperXMemory CL5 2.2V
Western Digital WD1500AHFD 1 x 150GB (use as “C”drive).
Western Digital WD5000AAKS 1 x 500GB SATA II 7200RPM WD Raptor 16MBCache:
1 x Western Digital 1 x 750GB HD SATA300 7200rpm 32MB Cache Caviar Black OEM:
1 x CD/DVD 1 x Pioneer DVR 215BK - GJDP018517WL
1 x CD/DVD 1 x Pioneer DVR - 115DBK - GJDP104026WL
Operating System: Windows 7 Home Premium
MS Office version 2010
 

Attachments

  • error 011011.GIF
    15.1 KB · Views: 496
  • failed updates 011011.GIF
    176.2 KB · Views: 567
Solution
I finished checking your log.

It shows 2 .Net 4 client updates and one .Net 4 security update are failing,as Drew points out. The updates are downloaded, so it does not seem to be that part of the process.

What it also shows is about 14 updates whose install condition cannot be determined. Of those 14, I can only find one I can tie one to a KB number and that is KB2511455, which is a Security update for Windows 7.

WARNING: Failed to evaluate Installable rule, updateId = {0BA9478A-8BD9-4A2A-AF16-7C5AE44769BB}.103, hr = 8007066F
Click to expand...

You did get a .Net 3.5.1 update and several others regarding security for IE9 and Security for Windows 7 and Silverlight, etc., so it looks like that part of your updates are working.

I am going to...
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Try this (for many of the failed updates)
Open programs and features. Select any (or all, eventually) of the Net framework programs and select repair. Reboot and see if you can run the updates for that particular feature.
 
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silverman said:
What has to be done if the database itself is corrupted?
Click to expand...
One way is to Rename the SoftwareDistribution folder in the Windows directory. This forces the system to rebuild the database and hopefully correct the problems.

But since I am not sure the database is your problem, perhaps you might send me another file before trying a database rebuild. This one is in the Windows\logs\CBS folder and is called CBS.log and it will be large also. This file shows other information and might give a clue into why the updates are not being recognized.

While you are doing that, could you check the status of the update I mentioned earlier that is not being recognized? Maybe it will tell us if some updates are actually installed or not.
 
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Maybe we should go back to the problem you are having with the Update Readiness Tool.

It appears, after you downloaded the file and double click it, you get a message about what program to use. This is abnormal just by itself. If you could get it to run, it might fix your other problems.

So, on the desktop, hold the shift key and right click. Select "Open command window here" from the context menu (this will not be an administrative window).

Type wusa /? and hit enter. A separate window should open with the switch optons for the command.

If another window does not open or you get some type of message, then do a search of your system for wusa.exe and there should be 8 entries with 4 having an additional .mui extension (x64 system).

If you don't have one in the Windows\system32 and possibly the Windows\sysWOW64 folders, we need to get those back.

This is a Microsoft website that describes how the installer works, but don't worry about expanding any updates to a temp folder as it mentions.
 
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