unexpected pc crash results in Dump File

Discussion in 'Windows 7 Blue Screen of Death (BSOD)' started by Dmen, Jun 10, 2016.

  1. Dmen

    Dmen Member

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    Hello windowsforum community,
    my pc recently crashed. I looked in the eventlog there was a entry that a dump file has been saved at C:\Windows\Minidump

    I will upload it here,maybe someone can help me identify the problem :)
     

    Attached Files:

  2. kemical

    kemical Windows Forum Admin
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    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 116, {fffffa8010541110, fffff88005540af4, 0, d}
    
    Unable to load image atikmpag.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for atikmpag.sys
    *** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
    Probably caused by : atikmpag.sys ( atikmpag+7af4 )
    
    Followup: MachineOwner
    
    Hi,
    this bugcheck is caused by the gpu driver not resetting within time and is known as a TDR. Please remove your current gpu driver by running this application as it will remove the driver as well as anything else that shouldn't be there ready for the new driver.
    Display driver Uninstaller

    Once removed install the latest driver found your systems support page at HP:
    Support page:
    Drivers & Software for HP EliteBook 8570p Notebook PC - HP Support Center.
    Driver
    Drivers & Software - HP Support Center.

    In fact there updates for most of your drivers under Windows 7.

    Look in the start menu all programs area for command prompt, right click, choose properties then run as admin: Type:
    sfc /scannow
    Press enter and await results.

    Post any new dump files.
     
    Dmen likes this.
  3. Dmen

    Dmen Member

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    Thank you kemical for your fast respond :D
    I will try it and let you know how it worked
     
  4. kemical

    kemical Windows Forum Admin
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    Your welcome Dmen and hope that all goes well.

    Post any new dump files.
     
  5. Dmen

    Dmen Member

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    Thank you again,it worked great
    Not a single crash anymore. :up:
     
    kemical likes this.
  6. kemical

    kemical Windows Forum Admin
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    Your very welcome Dmen and thank you for the update.. :)
     

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