unexpected pc crash results in Dump File

#1
Hello windowsforum community,
my pc recently crashed. I looked in the eventlog there was a entry that a dump file has been saved at C:\Windows\Minidump

I will upload it here,maybe someone can help me identify the problem :)
 


Attachments

kemical

Windows Forum Admin
Staff member
Premium Supporter
Microsoft MVP
#2
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa8010541110, fffff88005540af4, 0, d}

Unable to load image atikmpag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+7af4 )

Followup: MachineOwner
Hi,
this bugcheck is caused by the gpu driver not resetting within time and is known as a TDR. Please remove your current gpu driver by running this application as it will remove the driver as well as anything else that shouldn't be there ready for the new driver.
Display driver Uninstaller

Once removed install the latest driver found your systems support page at HP:
Support page:
Drivers & Software for HP EliteBook 8570p Notebook PC - HP Support Center.
Driver
Drivers & Software - HP Support Center.

In fact there updates for most of your drivers under Windows 7.

Look in the start menu all programs area for command prompt, right click, choose properties then run as admin: Type:
sfc /scannow
Press enter and await results.

Post any new dump files.
 


#3
Thank you kemical for your fast respond :D
I will try it and let you know how it worked
 


kemical

Windows Forum Admin
Staff member
Premium Supporter
Microsoft MVP
#4
Your welcome Dmen and hope that all goes well.

Post any new dump files.
 


#5
Thank you again,it worked great
Not a single crash anymore. :up:
 


kemical

Windows Forum Admin
Staff member
Premium Supporter
Microsoft MVP
#6
Your very welcome Dmen and thank you for the update.. :)
 


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