USB 3g Data Card Error

#1
I am getting blue screen while using HUAWEI E1732 data card for internet access.

I am using this with mobile partner ver 23.002 in windows 8 64bit

Previously I am using mobile partner old version in windows 7 64bit which was working fine. That version is not recognizing the data card in windows 8, so I update it to version 23. This version woking fine, but within couple of minutes windows 8 crashing BSOD is coming.

Any one have solution for this ?

Viswam
 


usasma

Fantastic Member
Microsoft Community Contributor
#2
Please provide this information so we can provide a complete analysis: https://www.eightforums.com/bsod-cr...e-screen-death-bsod-posting-instructions.html

Although this step isn't required, it is strongly suggested. It's the first step(s) that we run on every computer we take in at work - and it saves us lot's of work when we do find a hardware problem.
Please run these free, bootable diagnostics: Initial Hardware Diagnostics
Post back with the results of the tests in order to let us know if they were done successfully or not.
Thanks!
 


#3
I have attached the dump file. When ever BSOD occurs windows 8 take almost 5 minutes to reboot. It says "updating windows" . Is this a normal process in windows 8.
 


Attachments

usasma

Fantastic Member
Microsoft Community Contributor
#4
These devices don't have drivers installed. Please install them:
Base System Device PCI\VEN_1180&DEV_E230&SUBSYS_907A104D&REV_00\4&3688D682&0&01E1 The drivers for this device are not installed.
Not Available ACPI\SNY5001\4&2948B322&0 The drivers for this device are not installed.
The first device is likely to be your memory card reader. The second device is most likely the Sony Firmware Extension Parser. If this doesn't fix it, post back and I'll do more research.

Your wireless USB modem's drivers date from 2005 and aren't compatible with Windows 8. Please update the drivers to a compatible version (if available). If no compatible drivers are available, then you're going to have to get another, compatible device.

Remove the Western Digital software as it dates from 2008 and is known to cause BSOD's also.

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

lpwdm.sys Mon Oct 24 07:41:21 2005 (435CC861)
Alcatel Modems - SpeedTouch-330 Drivers
Driver Reference Table - lpwdm.sys

st330.sys Mon Oct 24 07:41:22 2005 (435CC862)
SpeedTouch 330 USB from THOMSON Telecom Belgium
Driver Reference Table - st330.sys

stbus.sys Mon Oct 24 07:41:22 2005 (435CC862)
SpeedTouch 330 USB from THOMSON Telecom Belgium
Driver Reference Table - stbus.sys

steth.sys Mon Oct 24 07:41:23 2005 (435CC863)
SpeedTouch 330 USB from THOMSON Telecom Belgium
Driver Reference Table - steth.sys

wdcsam64.sys Wed Apr 16 04:39:08 2008 (4805BB2C)
Western Digital SCSI Arcitecture Model (SAM) WDM driver[br]2008 driver version has known BSOD issues in Win7
Driver Reference Table - wdcsam64.sys

nvhda64v.sys Thu Nov 11 18:10:36 2010 (4CDC77EC)
nVidia HDMI Audio Device (nForce chipset driver)
Driver Reference Table - nvhda64v.sys

nvBridge.kmd Mon Jan 17 11:43:41 2011 (4D3471BD)
nVidia Compatible Vista Kernel Mode Driver (likely belongs to nForce chipset drivers)
Driver Reference Table - nvBridge.kmd

nvlddmkm.sys Mon Jan 17 11:51:05 2011 (4D347379)
nVidia Video drivers
Driver Reference Table - nvlddmkm.sys

cnnctfy2.sys Fri Jun 24 11:29:01 2011 (4E04AD3D)
Connectify NDIS Driver
Driver Reference Table - cnnctfy2.sys

ewusbmdm.sys Tue Aug 16 05:17:45 2011 (4E4A35B9)
USB Modem/Serial Device Driver - "Huawei Mobile Connect" package
Driver Reference Table - ewusbmdm.sys

ewusbwwan.sys Thu Aug 18 07:02:28 2011 (4E4CF144)

- this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.

truecrypt.sys Thu Sep 1 08:42:30 2011 (4E5F7DB6)
TrueCrypt driver
Driver Reference Table - truecrypt.sys

ew_jubusenum.sys Thu Sep 8 23:51:01 2011 (4E698D25)
HUAWEI Mobile Connect - Bus Enumerate Device
Driver Reference Table - ew_jubusenum.sys

NETwNs64.sys Thu Oct 6 10:45:03 2011 (4E8DBEEF)
Intel(R) Wireless WiFi Link 5000 Series Adapter Driver for Windows 7
Driver Reference Table - NETwNs64.sys



BSOD BUGCHECK SUMMARY
**************************Sun Dec 16 11:44:37.836 2012 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\121612-29359-01.dmp]
Windows 8 Kernel Version 9200 MP (8 procs) Free x64
Built by: 9200.16461.amd64fre.win8_gdr.121119-1606
System Uptime: 2 days 0:39:38.320
*** WARNING: Unable to verify timestamp for ewusbwwan.sys
*** ERROR: Module load completed but symbols could not be loaded for ewusbwwan.sys
Probably caused by : ewusbwwan.sys ( ewusbwwan+2bb5 )
BugCheck 19, {20, fffff80233494bc0, fffff80233495050, 35494bc0}
BugCheck Info: BAD_POOL_HEADER (19)
Arguments:
Arg1: 0000000000000020, a pool block header size is corrupt.
Arg2: fffff80233494bc0, The pool entry we were looking for within the page.
Arg3: fffff80233495050, The next pool entry.
Arg4: 0000000035494bc0, (reserved)
BUGCHECK_STR: 0x19_20
PROCESS_NAME: System
FAILURE_BUCKET_ID: 0x19_20_ewusbwwan+2bb5
CPUID: "Intel(R) Core(TM) i7 CPU Q 740 @ 1.73GHz"
MaxSpeed: 1730
CurrentSpeed: 1729
BIOS Version R0190Y9
BIOS Release Date 10/20/2010
Manufacturer Sony Corporation
Product Name VPCF136FM
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Dec 14 11:03:48.742 2012 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\121412-29390-01.dmp]
Windows 8 Kernel Version 9200 MP (8 procs) Free x64
Built by: 9200.16461.amd64fre.win8_gdr.121119-1606
System Uptime: 0 days 0:07:39.403
*** WARNING: Unable to verify timestamp for ewusbwwan.sys
*** ERROR: Module load completed but symbols could not be loaded for ewusbwwan.sys
Probably caused by : ewusbwwan.sys ( ewusbwwan+2bb5 )
BugCheck 1000007E, {ffffffffc0000005, fffff801a96de060, fffff8800a4b5708, fffff8800a4b4f40}
BugCheck Info: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff801a96de060, The address that the exception occurred at
Arg3: fffff8800a4b5708, Exception Record Address
Arg4: fffff8800a4b4f40, Context Record Address
PROCESS_NAME: System
BUGCHECK_STR: AV
DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT
FAILURE_BUCKET_ID: AV_ewusbwwan+2bb5
CPUID: "Intel(R) Core(TM) i7 CPU Q 740 @ 1.73GHz"
MaxSpeed: 1730
CurrentSpeed: 1729
BIOS Version R0190Y9
BIOS Release Date 10/20/2010
Manufacturer Sony Corporation
Product Name VPCF136FM
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Dec 14 10:51:15.531 2012 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\121412-47533-01.dmp]
Windows 8 Kernel Version 9200 MP (8 procs) Free x64
Built by: 9200.16384.amd64fre.win8_rtm.120725-1247
System Uptime: 0 days 23:47:16.139
*** WARNING: Unable to verify timestamp for ewusbwwan.sys
*** ERROR: Module load completed but symbols could not be loaded for ewusbwwan.sys
Probably caused by : ewusbwwan.sys ( ewusbwwan+2bb5 )
BugCheck 50, {fffff6fb40000000, 0, 0, 6}
BugCheck Info: PAGE_FAULT_IN_NONPAGED_AREA (50)
Arguments:
Arg1: fffff6fb40000000, memory referenced.
Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
Arg3: 0000000000000000, If non-zero, the instruction address which referenced the bad memory
address.
Arg4: 0000000000000006, (reserved)
BUGCHECK_STR: AV
DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT
PROCESS_NAME: System
FAILURE_BUCKET_ID: AV_ewusbwwan+2bb5
CPUID: "Intel(R) Core(TM) i7 CPU Q 740 @ 1.73GHz"
MaxSpeed: 1730
CurrentSpeed: 1729
BIOS Version R0190Y9
BIOS Release Date 10/20/2010
Manufacturer Sony Corporation
Product Name VPCF136FM
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Dec 12 23:21:16.662 2012 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\121312-26036-01.dmp]
Windows 8 Kernel Version 9200 MP (8 procs) Free x64
Built by: 9200.16384.amd64fre.win8_rtm.120725-1247
System Uptime: 0 days 0:05:24.595
*** ERROR: Module load completed but symbols could not be loaded for USBXHCI.SYS
Probably caused by : USBXHCI.SYS ( USBXHCI+31e49 )
BugCheck D1, {8e06f8, 2, 1, fffff88005231e49}
BugCheck Info: DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
Arguments:
Arg1: 00000000008e06f8, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000001, value 0 = read operation, 1 = write operation
Arg4: fffff88005231e49, address which referenced memory
BUGCHECK_STR: AV
DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT
PROCESS_NAME: System
FAILURE_BUCKET_ID: AV_USBXHCI+31e49
CPUID: "Intel(R) Core(TM) i7 CPU Q 740 @ 1.73GHz"
MaxSpeed: 1730
CurrentSpeed: 1729
BIOS Version R0190Y9
BIOS Release Date 10/20/2010
Manufacturer Sony Corporation
Product Name VPCF136FM
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Dec 12 23:15:18.235 2012 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\121312-26067-01.dmp]
Windows 8 Kernel Version 9200 MP (8 procs) Free x64
Built by: 9200.16384.amd64fre.win8_rtm.120725-1247
System Uptime: 0 days 0:03:10.161
*** ERROR: Module load completed but symbols could not be loaded for USBXHCI.SYS
Probably caused by : USBXHCI.SYS ( USBXHCI+31e49 )
BugCheck D1, {4706f8, 2, 1, fffff88005bd7e49}
BugCheck Info: DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
Arguments:
Arg1: 00000000004706f8, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000001, value 0 = read operation, 1 = write operation
Arg4: fffff88005bd7e49, address which referenced memory
BUGCHECK_STR: AV
DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT
PROCESS_NAME: System
FAILURE_BUCKET_ID: AV_USBXHCI+31e49
CPUID: "Intel(R) Core(TM) i7 CPU Q 740 @ 1.73GHz"
MaxSpeed: 1730
CurrentSpeed: 1729
BIOS Version R0190Y9
BIOS Release Date 10/20/2010
Manufacturer Sony Corporation
Product Name VPCF136FM
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Dec 12 23:11:34.757 2012 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\121312-25958-01.dmp]
Windows 8 Kernel Version 9200 MP (8 procs) Free x64
Built by: 9200.16384.amd64fre.win8_rtm.120725-1247
System Uptime: 0 days 11:39:46.668
*** ERROR: Module load completed but symbols could not be loaded for USBXHCI.SYS
Probably caused by : USBXHCI.SYS ( USBXHCI+31e49 )
BugCheck D1, {b30ab8, 2, 1, fffff88005231e49}
BugCheck Info: DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
Arguments:
Arg1: 0000000000b30ab8, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000001, value 0 = read operation, 1 = write operation
Arg4: fffff88005231e49, address which referenced memory
BUGCHECK_STR: AV
DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT
PROCESS_NAME: WmiPrvSE.exe
FAILURE_BUCKET_ID: AV_USBXHCI+31e49
CPUID: "Intel(R) Core(TM) i7 CPU Q 740 @ 1.73GHz"
MaxSpeed: 1730
CurrentSpeed: 1729
BIOS Version R0190Y9
BIOS Release Date 10/20/2010
Manufacturer Sony Corporation
Product Name VPCF136FM
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
 


#5
Thanks for your help.
I have updated some of the driver as mentioned by you.
I have removed connectify and updated the truecrypt to latest version.

Now so far no problems.
I have uninstalled Thomson USB Modem, but still st330service is running on startup even after disabling in the startup. How to remove the entries.

Base System Device PCI\VEN_1180&DEV_E230&SUBSYS_907A104D&REV_00\4&368 8D682&0&01E1 The drivers for this device are not installed.
Not Available ACPI\SNY5001\4&2948B322&0 The drivers for this device are not installed.

Sony has not released the driver for above two. Showing yellow triangle in device manager for these two.

Now I am using HUAWEI USB Modem. I will post if there are any more problems.
 


usasma

Fantastic Member
Microsoft Community Contributor
#6
Go to: Sony eSupport - VPCF136FM - Support
Select "Memory Card Reader" drivers - download and install
Select "Memory Stick" drivers - download and install
Select "System Components", then select "Sony Firmware Extension Parser" - download and install
 


#7
Yes, Now I have updated all the drivers. Seems to be working fine.

Thanks for all your help.
 


usasma

Fantastic Member
Microsoft Community Contributor
#8
Glad to hear it!
Thanks for letting us know.
 


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