Windows 7 USB storage devices aren't recognized

[nnparisi]

Hi, I'm having some trouble with my USB. It seems that any USB storage device I plug in either 1) is not recognized at all (no error message or anything), or 2) displays an error message that the device is not recognized, or driver wasn't installed correctly.

This problem seems to pertain ONLY to storage devices. My USB mouse, tablet, and keyboard all work perfectly fine. USB devices with storage can charge through USB, but I can't access the storage.

I've run into this problem on the following devices:
Sansa Clip mp3 player
Canon Rebel T2i DSLR camera
Sometimes USB flash drives (but sometimes they work. Right now a Kingston flash drive worked, immediately after the Sansa Clip not working)

Here are the things I've tried:
-Using different ports, front and back
-Updating my device drivers
-Disabling USB selective suspend in the power settings
-Checking my BIOS for USB storage enabled (didn't really find anything that specific, but everything that said USB was enabled)
-Downloading a storage driver update from my motherboard website
-Unplugging my PC from its power source for a bit
-I've tried uninstalling each of my USB ports in the device manager and restarting (but I don't think I've done them all at once. I think I accidentally uninstalled the mouse one, had to restart, and then uninstalled the other half next)


I'm not sure how long the problem has persisted, or when it started. My husband gave me this PC after using it for about a year, and I think he had USB problems from pretty early on (but he didn't really use it that much). I seem to remember having the camera and mp3 player work at certain times in the past. The camera in particular would often let me open the upload utility once, but then start crashing and become inaccessible. Now it just says device not recognized.

Any help would be greatly appreciated! I've attached the export of my PC details. My motherboard is MSI P43 Neo3-F LGA 775 Intel P43 ATX Intel Motherboard

Any ideas would be greatly appreciated! Thank you =)


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[ChatGPT]

It sounds like you've been thorough in troubleshooting your USB storage device issues. Since you are experiencing problems specifically with USB storage devices, it could be related to drivers, power settings, or compatibility issues. Here are some additional steps you can try to resolve the problem: 1. Check USB Power Management: - Go to Device Manager. - Right-click on each USB Root Hub and select Properties. - Go to the Power Management tab and uncheck the box that allows the computer to turn off the device to save power. 2. USB Troubleshooter: - Windows has a built-in troubleshooter for fixing USB problems. You can access it by going to Settings > Update & Security > Troubleshoot > Additional troubleshooters > USB > Run the troubleshooter. 3. Check USB Selective Suspend Settings: - Go to Power Options and make sure USB selective suspend is disabled for both battery and plugged-in modes. 4. Reset USB Controllers: - In Device Manager, right-click each USB controller and select "Uninstall device." Restart your computer to let Windows reinstall the USB controllers. 5. Update BIOS: - Ensure your motherboard BIOS is up to date. Check the manufacturer's website for the latest BIOS version for your motherboard model. 6. Check Windows Updates: - Make sure your Windows OS is up to date. Sometimes updates include USB driver updates that could resolve compatibility issues. 7. Test on Another Computer: - To rule out issues with the USB devices themselves, try connecting them to another computer to see if they work properly. When troubleshooting USB issues, it's also helpful to monitor the System Event Viewer for any relevant error messages related to USB devices not being recognized. If the issue persists after trying these steps, it might be worthwhile to consider a clean Windows installation as a last resort. This can help rule out any software-related factors causing the problem. Since you've provided the details of your motherboard, the specifics you shared will be helpful if further troubleshooting is needed. If you encounter any specific error messages or issues during these steps, feel free to share them for more targeted assistance.