Ok, about two weeks ago I seemed to have gotten a virus that we believed to have been some how related to the google toolbar. We could not open the anti-virus, or do to much from my user account, but everything works fine on my moms user account, so she ran the anti-virus and what not. With no other option we deleted my account, and created me a new account, and unistalled the google toolbar. Well now it seems that windows has problems starting up, and when it runs the repair mode, and finally starts the logon screen appears with my mom's account, and the one we deleted.(although when it did this the first time, i clicked on it without thinking, and it set up that profile like a brand new profile). When I logon to my mom's account and go to control panel, it only lists her's and the old account(and the disabled guest account). But when I go to C: and check the users it still lists the account I created to replace the deleted one, and the deleted accounts files are not there. It has had this starting problem several times, and I am really tired of deleting the deleted account and creating a new account.
Is it possible that we didn't completely remove the virus, and that is the problem, or is something else completely? I have extensively tried to google this problem with no avail, so any and all help is much appreciated.
No, we dont have a backup, this computer is pretty new like 5 or 6 weeks, and their are not important files i'm worried about being saved.
When I go to the event viewer and look at the critical errors these are what appear:
Source: Bonjour EventID:100 (This error appears to be the majority of the errors that are listed.)
Source: System Restore EventID:8193
Source: Event System EventID: 4622
Source: Event System EventID: 4621
Source: Application Hang EventID: 1002
Source: Application Error EventID: 1000
Source: SideBySide EventID: 35
Source: Google Update EventID: 20
Source: LoadPerf EventID: 3001
Source: LoadPerf EventID: 3011
Source: Thoshiba Service Station EventID: 0
Source: ESENT EventID: 454
Source: ESENT EventID: 419
Source: Search EventID: 4000
Source: Search EventID: 7040
Source: Serach EventID: 3029
Source: Serach EventID:7042
Source: Serach EventID: 9002
Source: Serach EventID: 3058
Source: Serach EventID: 7010
Source: Serach EventID: 3028
Source: VSS EventID: 12289
Source: VSS EventID: 8193
Source: User Profile Service EventID: 1515
Source: User Profile Service EventID: 1511
Source: User Profile Servive EventID: 1533
I didn't know which are important or not so I listed them all.
I cannot login to either user account, after my computer finally loads to the login screen I click on my user account a few seconds later it says welcome and keeps loading, or other times it freezes. I've tried both accounts, I also started it in safe mode with the same results. Edit:it finally loaded after I typed this original mesage on my iPod, there was a message that said failure to conect to windows service in the right hand corner.
In re-reading your post I noticed something I had missed in the past. The source was Bonjour service, which is solely for itunes support.
If you can get into windows type msconfig.sys in search>go to the service tab>uncheck bonjour. If that lets you load normally you can un-install then re-install itunes and it should fix it. Sorry I didnt catch it in the first read.
Ken
Not sure, when I closed off the internet to retsart the computer in safe mode I noticed in the right hand corner it says Windows 7 Build 7600 This copy of windows is genuine, but i'll try starting it in safe mode now.Does it do it in safe mode (F8)? If not we can eliminate one driver at a time in msconfig till we find the offending one.
Ken J