Whenever I open a metro app my explorer crashes then recovers

#1
This is what is showing in Windows Logs/Application

Code:
Log Name:      Application
Source:        Application Error
Date:          26 Jan 2013 7:00:49 PM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      bluedragon
Description:
Faulting application name: explorer.exe, version: 6.2.9200.16433, time stamp: 0x50763312
Faulting module name: DUser.dll, version: 6.2.9200.16384, time stamp: 0x5010846e
Exception code: 0xc0000005
Fault offset: 0x000000000001fbe5
Faulting process id: 0x2f0
Faulting application start time: 0x01cdfc34d9dff813
Faulting application path: C:\Windows\explorer.exe
Faulting module path: C:\Windows\SYSTEM32\DUser.dll
Report Id: c08bbc04-682d-11e2-beb0-f46d042848a5
Faulting package full name: 
Faulting package-relative application ID: 
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2013-01-27T03:00:49.000000000Z" />
    <EventRecordID>9294</EventRecordID>
    <Channel>Application</Channel>
    <Computer>bluedragon</Computer>
    <Security />
  </System>
  <EventData>
    <Data>explorer.exe</Data>
    <Data>6.2.9200.16433</Data>
    <Data>50763312</Data>
    <Data>DUser.dll</Data>
    <Data>6.2.9200.16384</Data>
    <Data>5010846e</Data>
    <Data>c0000005</Data>
    <Data>000000000001fbe5</Data>
    <Data>2f0</Data>
    <Data>01cdfc34d9dff813</Data>
    <Data>C:\Windows\explorer.exe</Data>
    <Data>C:\Windows\SYSTEM32\DUser.dll</Data>
    <Data>c08bbc04-682d-11e2-beb0-f46d042848a5</Data>
    <Data>
    </Data>
    <Data>
    </Data>
  </EventData>
</Event>
Log Name:      Application
Source:        Windows Error Reporting
Date:          26 Jan 2013 7:00:53 PM
Event ID:      1001
Task Category: None
Level:         Information
Keywords:      Classic
User:          N/A
Computer:      bluedragon
Description:
Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: explorer.exe
P2: 6.2.9200.16433
P3: 50763312
P4: DUser.dll
P5: 6.2.9200.16384
P6: 5010846e
P7: c0000005
P8: 000000000001fbe5
P9: 
P10: 

Attached files:
C:\Users\Roydon\AppData\Local\Temp\WER846E.tmp.appcompat.txt
C:\Users\Roydon\AppData\Local\Temp\WER847F.tmp.WERInternalMetadata.xml
C:\Users\Roydon\AppData\Local\Temp\WER848F.tmp.hdmp
C:\Users\Roydon\AppData\Local\Temp\WER8819.tmp.dmp

These files may be available here:
C:\Users\Roydon\AppData\Local\Microsoft\Windows\WER\ReportQueue\AppCrash_explorer.exe_a29054a3b49a761d30352936e55c3698bdec59d2_cab_1bca8a57

Analysis symbol: 
Rechecking for solution: 0
Report Id: c08bbc04-682d-11e2-beb0-f46d042848a5
Report Status: 4
Hashed bucket: 
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Windows Error Reporting" />
    <EventID Qualifiers="0">1001</EventID>
    <Level>4</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2013-01-27T03:00:53.000000000Z" />
    <EventRecordID>9295</EventRecordID>
    <Channel>Application</Channel>
    <Computer>bluedragon</Computer>
    <Security />
  </System>
  <EventData>
    <Data>
    </Data>
    <Data>0</Data>
    <Data>APPCRASH</Data>
    <Data>Not available</Data>
    <Data>0</Data>
    <Data>explorer.exe</Data>
    <Data>6.2.9200.16433</Data>
    <Data>50763312</Data>
    <Data>DUser.dll</Data>
    <Data>6.2.9200.16384</Data>
    <Data>5010846e</Data>
    <Data>c0000005</Data>
    <Data>000000000001fbe5</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
C:\Users\Roydon\AppData\Local\Temp\WER846E.tmp.appcompat.txt
C:\Users\Roydon\AppData\Local\Temp\WER847F.tmp.WERInternalMetadata.xml
C:\Users\Roydon\AppData\Local\Temp\WER848F.tmp.hdmp
C:\Users\Roydon\AppData\Local\Temp\WER8819.tmp.dmp</Data>
    <Data>C:\Users\Roydon\AppData\Local\Microsoft\Windows\WER\ReportQueue\AppCrash_explorer.exe_a29054a3b49a761d30352936e55c3698bdec59d2_cab_1bca8a57</Data>
    <Data>
    </Data>
    <Data>0</Data>
    <Data>c08bbc04-682d-11e2-beb0-f46d042848a5</Data>
    <Data>4</Data>
    <Data>
    </Data>
  </EventData>
</Event>
Log Name:      Application
Source:        Microsoft-Windows-Winlogon
Date:          26 Jan 2013 7:00:53 PM
Event ID:      1002
Task Category: None
Level:         Information
Keywords:      Classic
User:          N/A
Computer:      bluedragon
Description:
The shell stopped unexpectedly and explorer.exe was restarted.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-Winlogon" Guid="{DBE9B383-7CF3-4331-91CC-A3CB16A3B538}" EventSourceName="Winlogon" />
    <EventID Qualifiers="16384">1002</EventID>
    <Version>0</Version>
    <Level>4</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2013-01-27T03:00:53.000000000Z" />
    <EventRecordID>9296</EventRecordID>
    <Correlation />
    <Execution ProcessID="0" ThreadID="0" />
    <Channel>Application</Channel>
    <Computer>bluedragon</Computer>
    <Security />
  </System>
  <EventData>
    <Data>explorer.exe</Data>
  </EventData>
</Event>
Log Name:      Application
Source:        Windows Error Reporting
Date:          26 Jan 2013 7:00:54 PM
Event ID:      1001
Task Category: None
Level:         Information
Keywords:      Classic
User:          N/A
Computer:      bluedragon
Description:
Fault bucket 81990038, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: explorer.exe
P2: 6.2.9200.16433
P3: 50763312
P4: DUser.dll
P5: 6.2.9200.16384
P6: 5010846e
P7: c0000005
P8: 000000000001fbe5
P9: 
P10: 

Attached files:
C:\Users\Roydon\AppData\Local\Temp\WER846E.tmp.appcompat.txt
C:\Users\Roydon\AppData\Local\Temp\WER847F.tmp.WERInternalMetadata.xml
C:\Users\Roydon\AppData\Local\Temp\WER848F.tmp.hdmp
C:\Users\Roydon\AppData\Local\Temp\WER8819.tmp.dmp

These files may be available here:
C:\Users\Roydon\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_explorer.exe_a29054a3b49a761d30352936e55c3698bdec59d2_1bca958e

Analysis symbol: 
Rechecking for solution: 0
Report Id: c08bbc04-682d-11e2-beb0-f46d042848a5
Report Status: 0
Hashed bucket: 821f92a8c517bc1e8da81f5960b95f45
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Windows Error Reporting" />
    <EventID Qualifiers="0">1001</EventID>
    <Level>4</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2013-01-27T03:00:54.000000000Z" />
    <EventRecordID>9297</EventRecordID>
    <Channel>Application</Channel>
    <Computer>bluedragon</Computer>
    <Security />
  </System>
  <EventData>
    <Data>81990038</Data>
    <Data>4</Data>
    <Data>APPCRASH</Data>
    <Data>Not available</Data>
    <Data>0</Data>
    <Data>explorer.exe</Data>
    <Data>6.2.9200.16433</Data>
    <Data>50763312</Data>
    <Data>DUser.dll</Data>
    <Data>6.2.9200.16384</Data>
    <Data>5010846e</Data>
    <Data>c0000005</Data>
    <Data>000000000001fbe5</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
C:\Users\Roydon\AppData\Local\Temp\WER846E.tmp.appcompat.txt
C:\Users\Roydon\AppData\Local\Temp\WER847F.tmp.WERInternalMetadata.xml
C:\Users\Roydon\AppData\Local\Temp\WER848F.tmp.hdmp
C:\Users\Roydon\AppData\Local\Temp\WER8819.tmp.dmp</Data>
    <Data>C:\Users\Roydon\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_explorer.exe_a29054a3b49a761d30352936e55c3698bdec59d2_1bca958e</Data>
    <Data>
    </Data>
    <Data>0</Data>
    <Data>c08bbc04-682d-11e2-beb0-f46d042848a5</Data>
    <Data>0</Data>
    <Data>821f92a8c517bc1e8da81f5960b95f45</Data>
  </EventData>
</Event>
 


kemical

Windows Forum Admin
Staff member
Premium Supporter
Microsoft MVP
#2
Hi,

Faulting process id: 0x2f0
Errors on your system may be caused by invalid registry entries and outdated or corrupt drivers.

Please ensure drivers and bios are latest versions.

Did you upgrade or perform a clean or custom install? If you upgraded then chances are you'll be better off wiping clean and doing a clean install.

If you'd rather not follow the above route or did a clean install anyway try the system file checker. Open an admin cmd prompt by right clicking in the bottom left hand corner of the screen and then choosing admin cmd prompt from the list. Type:

sfc /scannow

Press enter and await results.

Are you using win 8 with a local or Microsoft account? If it's just a local account, trade up and obtain a microsoft account here:
https://login.live.com/login.srf?wa...nt.live.com/summarypage.aspx&lc=1033&id=38936

Another thing to check is viral or malware activity. I use Defender but also back it up with Malwarebytes. Nothing is better at search and destroy:
Malwarebytes : Free anti-malware download
 


#3
Hi,

Faulting process id: 0x2f0
Errors on your system may be caused by invalid registry entries and outdated or corrupt drivers.

Please ensure drivers and bios are latest versions.

Did you upgrade or perform a clean or custom install? If you upgraded then chances are you'll be better off wiping clean and doing a clean install.

I did a upgrade originally but after hearing some horror stories, I wiped my drive and then did a double install because I only have windows 8 pro upgrade.

If you'd rather not follow the above route or did a clean install anyway try the system file checker. Open an admin cmd prompt by right clicking in the bottom left hand corner of the screen and then choosing admin cmd prompt from the list. Type:

sfc /scannow

did this several times didn't find anything.

Press enter and await results.

Are you using win 8 with a local or Microsoft account? If it's just a local account, trade up and obtain a microsoft account here:
https://login.live.com/login.srf?wa...nt.live.com/summarypage.aspx&lc=1033&id=38936

I have both currently.

Another thing to check is viral or malware activity. I use Defender but also back it up with Malwarebytes. Nothing is better at search and destroy:
Malwarebytes : Free anti-malware download
I use Vipre and have never had a problem.
 


kemical

Windows Forum Admin
Staff member
Premium Supporter
Microsoft MVP
#4
Did this issue just start up or has it been like this from the get go?
 


#5
Did this issue just start up or has it been like this from the get go?
Just started up about a week ago. I haven't upgraded any drivers, or made any changed to OS.
 


kemical

Windows Forum Admin
Staff member
Premium Supporter
Microsoft MVP
#6
I notice in your replies that your using a local and a microsoft account. Does the issue crop up in both accounts? You could also try running a chkdsk and see if anything needs repairing. You'll need to right click your HDD icon, choose properties, Tools and then check now. It will probably say it doesn't need checking but run it anyway.
 


#7
I notice in your replies that your using a local and a microsoft account. Does the issue crop up in both accounts? You could also try running a chkdsk and see if anything needs repairing. You'll need to right click your HDD icon, choose properties, Tools and then check now. It will probably say it doesn't need checking but run it anyway.
Yes it does in both accounts. I'll try chkdsk and see what happens.

Oh and if this is a driver problem could it be caused by my having to use 7 drivers instead of 8 drivers? ASUS hasn't updated my motherboards drivers for what seems like forever. And I had to use 7 drivers to get any normal speed on 8. Windows 8 drivers are turtle slow on this motherboard.

chkdsk update:
no error where found. I ran it on all drivers.
 


Last edited by a moderator:

kemical

Windows Forum Admin
Staff member
Premium Supporter
Microsoft MVP
#8
I can only assume it's either one of two things. As weird as it sounds the local account might be the cause and removing it may help. Apart from that you might have some corruption, which is indicated in the error code, trying a refresh may help.
Using win 7 drivers should be ok although when you say the 8 drivers are slow which drivers are you referring to?
 


#9
When I installed windows 8 it was only running on the drivers provided by MS. Those drivers are really slow on this board.
 


#10
Quick Update:

I started to going threw all my logs and found a interest event. Seems like all my errors are originating from my sounds drivers. I Rolled back to MS's basic sound drivers and my problems stopped. Every tile on the Start screen opens with the first click. No more errors in my event logs.... hmnmmm lol makes you wonder why/how sound would be connected to opening a program from the start screen?

Well Now all I have to do is find a sound driver that doesn't cause problems with my system.

Thanks again for all the help everyone!
 


kemical

Windows Forum Admin
Staff member
Premium Supporter
Microsoft MVP
#11
If you can provide your system information, like motherboard, gpu, ect. I'll point you in the right direction.
 


#12
I've list my computer specs on my profile.
 


kemical

Windows Forum Admin
Staff member
Premium Supporter
Microsoft MVP
#13
Hi,

I checked on the availability for audio drivers re your set up. Trouble is it's not as straight forward as it seems. The audio chip is actually made by Via although one is kinda led to believe it's something from Creative as the term 'X-Fi' is used. The chip is VT2020, if my info is correct, although all I could find on the Via site was drivers for VT2120. What I suggest is you try a post here:
Crosshair Series Motherboards

As other users will have most likely found a way around this and got full functionality (or maybe not), anyway they are probably the best guy's to speak to with this issue. Please let me know how you get on or if you need further help post back.
 


#14
Hi,

I checked on the availability for audio drivers re your set up. Trouble is it's not as straight forward as it seems. The audio chip is actually made by Via although one is kinda led to believe it's something from Creative as the term 'X-Fi' is used. The chip is VT2020, if my info is correct, although all I could find on the Via site was drivers for VT2120. What I suggest is you try a post here:
Crosshair Series Motherboards

As other users will have most likely found a way around this and got full functionality (or maybe not), anyway they are probably the best guy's to speak to with this issue. Please let me know how you get on or if you need further help post back.
VIA's web site is where I got those drivers that where causing me so much problems. I wouldn't recommend installing them on a board that has Windows 8 installed because of them making 8 so unstable.

Where the Creative Supreme X-Fi comes in is the custom software that takes advantage of the advanced option on the VT2020 chip. This software may also be part of the problem because of the drivers provided by ASUS differ from those provide by VIA and how both companies implement driver instructions.

Download version 10.1200A is the driver I had that was causing problem on my system. Note the chip version that is supports.

VIA HD Audio Codecs VT1702S, VT1705, VT1708B, VT1708S, VT1716S, VT1718S, VIA HD Audio Codecs VT1802P, VT1819S, VT2021, VIA HD Audio Codecs VT1812S, VT1818, VT1828S
Not the same but close.

I've spent some time doing research on the VT2020 chip set. Seems VIA made that chip special for ASUS motherboards and even though they provide a generic driver for them they aren't 100% compatible with the chip. My case in point lol.

I also emailed ASUS technical support when this problem started asking if they are going to provide updated drivers.

[Problem Description]
Is there going to be New Chip set, Audio, etc. Drivers coming out for Windows 8? I
only see them for Windows 7 and previous windows.
And there reply.

Thank you for contacting ASUS Customer Service.

My name is Fiona and it''s my pleasure to help you with your problem.

Windows 8 driver or program is continually test and release, please wait for a little further, and so, the follow-up you could focus on the ASUS website, once the new version for it, it will released our official website.

Thank you for your understanding!

Welcome to refer Troubleshooting & FAQ for ASUS products in ASUS
website:
ASUSTeK Computer Inc. -Support-

If you continue to experience issues in the future, please do not
hesitate to contact us.

Best Regards,
Fiona
So don't know if that was an auto form reply based on key words or "Fiona" just didn't understand my question.

In conclusion, lol feel like I'm back in college writing a term paper, I'm just going to leave my system alone and cross my fingers hoping that ASUS is working on drivers and Windows 7 pro comes up on sale.
 


kemical

Windows Forum Admin
Staff member
Premium Supporter
Microsoft MVP
#15
I hope they do release something for that board as being an 'enthusiast' myself I can appreciate what a fine board that is. I'm a bit surprised though at the convoluted nature of the audio set up as usually simple works best but hopefully you won't have to wait too long.
 


#16
I'm not sure either. I'm a hardware guy and I have to dip my foot into software to get the hardware going but other then that I'm lost when you get to detailed on me lol.
 


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