Whenever I open a metro app my explorer crashes then recovers

Discussion in 'Windows 8 Blue Screen of Death (BSOD)' started by setinhere, Jan 26, 2013.

  1. setinhere

    setinhere Active Member

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    This is what is showing in Windows Logs/Application

    Code:
    Log Name:      Application
    Source:        Application Error
    Date:          26 Jan 2013 7:00:49 PM
    Event ID:      1000
    Task Category: (100)
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      bluedragon
    Description:
    Faulting application name: explorer.exe, version: 6.2.9200.16433, time stamp: 0x50763312
    Faulting module name: DUser.dll, version: 6.2.9200.16384, time stamp: 0x5010846e
    Exception code: 0xc0000005
    Fault offset: 0x000000000001fbe5
    Faulting process id: 0x2f0
    Faulting application start time: 0x01cdfc34d9dff813
    Faulting application path: C:\Windows\explorer.exe
    Faulting module path: C:\Windows\SYSTEM32\DUser.dll
    Report Id: c08bbc04-682d-11e2-beb0-f46d042848a5
    Faulting package full name: 
    Faulting package-relative application ID: 
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Application Error" />
        <EventID Qualifiers="0">1000</EventID>
        <Level>2</Level>
        <Task>100</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2013-01-27T03:00:49.000000000Z" />
        <EventRecordID>9294</EventRecordID>
        <Channel>Application</Channel>
        <Computer>bluedragon</Computer>
        <Security />
      </System>
      <EventData>
        <Data>explorer.exe</Data>
        <Data>6.2.9200.16433</Data>
        <Data>50763312</Data>
        <Data>DUser.dll</Data>
        <Data>6.2.9200.16384</Data>
        <Data>5010846e</Data>
        <Data>c0000005</Data>
        <Data>000000000001fbe5</Data>
        <Data>2f0</Data>
        <Data>01cdfc34d9dff813</Data>
        <Data>C:\Windows\explorer.exe</Data>
        <Data>C:\Windows\SYSTEM32\DUser.dll</Data>
        <Data>c08bbc04-682d-11e2-beb0-f46d042848a5</Data>
        <Data>
        </Data>
        <Data>
        </Data>
      </EventData>
    </Event>
    Log Name:      Application
    Source:        Windows Error Reporting
    Date:          26 Jan 2013 7:00:53 PM
    Event ID:      1001
    Task Category: None
    Level:         Information
    Keywords:      Classic
    User:          N/A
    Computer:      bluedragon
    Description:
    Fault bucket , type 0
    Event Name: APPCRASH
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: explorer.exe
    P2: 6.2.9200.16433
    P3: 50763312
    P4: DUser.dll
    P5: 6.2.9200.16384
    P6: 5010846e
    P7: c0000005
    P8: 000000000001fbe5
    P9: 
    P10: 
    
    Attached files:
    C:\Users\Roydon\AppData\Local\Temp\WER846E.tmp.appcompat.txt
    C:\Users\Roydon\AppData\Local\Temp\WER847F.tmp.WERInternalMetadata.xml
    C:\Users\Roydon\AppData\Local\Temp\WER848F.tmp.hdmp
    C:\Users\Roydon\AppData\Local\Temp\WER8819.tmp.dmp
    
    These files may be available here:
    C:\Users\Roydon\AppData\Local\Microsoft\Windows\WER\ReportQueue\AppCrash_explorer.exe_a29054a3b49a761d30352936e55c3698bdec59d2_cab_1bca8a57
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: c08bbc04-682d-11e2-beb0-f46d042848a5
    Report Status: 4
    Hashed bucket: 
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Windows Error Reporting" />
        <EventID Qualifiers="0">1001</EventID>
        <Level>4</Level>
        <Task>0</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2013-01-27T03:00:53.000000000Z" />
        <EventRecordID>9295</EventRecordID>
        <Channel>Application</Channel>
        <Computer>bluedragon</Computer>
        <Security />
      </System>
      <EventData>
        <Data>
        </Data>
        <Data>0</Data>
        <Data>APPCRASH</Data>
        <Data>Not available</Data>
        <Data>0</Data>
        <Data>explorer.exe</Data>
        <Data>6.2.9200.16433</Data>
        <Data>50763312</Data>
        <Data>DUser.dll</Data>
        <Data>6.2.9200.16384</Data>
        <Data>5010846e</Data>
        <Data>c0000005</Data>
        <Data>000000000001fbe5</Data>
        <Data>
        </Data>
        <Data>
        </Data>
        <Data>
    C:\Users\Roydon\AppData\Local\Temp\WER846E.tmp.appcompat.txt
    C:\Users\Roydon\AppData\Local\Temp\WER847F.tmp.WERInternalMetadata.xml
    C:\Users\Roydon\AppData\Local\Temp\WER848F.tmp.hdmp
    C:\Users\Roydon\AppData\Local\Temp\WER8819.tmp.dmp</Data>
        <Data>C:\Users\Roydon\AppData\Local\Microsoft\Windows\WER\ReportQueue\AppCrash_explorer.exe_a29054a3b49a761d30352936e55c3698bdec59d2_cab_1bca8a57</Data>
        <Data>
        </Data>
        <Data>0</Data>
        <Data>c08bbc04-682d-11e2-beb0-f46d042848a5</Data>
        <Data>4</Data>
        <Data>
        </Data>
      </EventData>
    </Event>
    Log Name:      Application
    Source:        Microsoft-Windows-Winlogon
    Date:          26 Jan 2013 7:00:53 PM
    Event ID:      1002
    Task Category: None
    Level:         Information
    Keywords:      Classic
    User:          N/A
    Computer:      bluedragon
    Description:
    The shell stopped unexpectedly and explorer.exe was restarted.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Microsoft-Windows-Winlogon" Guid="{DBE9B383-7CF3-4331-91CC-A3CB16A3B538}" EventSourceName="Winlogon" />
        <EventID Qualifiers="16384">1002</EventID>
        <Version>0</Version>
        <Level>4</Level>
        <Task>0</Task>
        <Opcode>0</Opcode>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2013-01-27T03:00:53.000000000Z" />
        <EventRecordID>9296</EventRecordID>
        <Correlation />
        <Execution ProcessID="0" ThreadID="0" />
        <Channel>Application</Channel>
        <Computer>bluedragon</Computer>
        <Security />
      </System>
      <EventData>
        <Data>explorer.exe</Data>
      </EventData>
    </Event>
    Log Name:      Application
    Source:        Windows Error Reporting
    Date:          26 Jan 2013 7:00:54 PM
    Event ID:      1001
    Task Category: None
    Level:         Information
    Keywords:      Classic
    User:          N/A
    Computer:      bluedragon
    Description:
    Fault bucket 81990038, type 4
    Event Name: APPCRASH
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: explorer.exe
    P2: 6.2.9200.16433
    P3: 50763312
    P4: DUser.dll
    P5: 6.2.9200.16384
    P6: 5010846e
    P7: c0000005
    P8: 000000000001fbe5
    P9: 
    P10: 
    
    Attached files:
    C:\Users\Roydon\AppData\Local\Temp\WER846E.tmp.appcompat.txt
    C:\Users\Roydon\AppData\Local\Temp\WER847F.tmp.WERInternalMetadata.xml
    C:\Users\Roydon\AppData\Local\Temp\WER848F.tmp.hdmp
    C:\Users\Roydon\AppData\Local\Temp\WER8819.tmp.dmp
    
    These files may be available here:
    C:\Users\Roydon\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_explorer.exe_a29054a3b49a761d30352936e55c3698bdec59d2_1bca958e
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: c08bbc04-682d-11e2-beb0-f46d042848a5
    Report Status: 0
    Hashed bucket: 821f92a8c517bc1e8da81f5960b95f45
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Windows Error Reporting" />
        <EventID Qualifiers="0">1001</EventID>
        <Level>4</Level>
        <Task>0</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2013-01-27T03:00:54.000000000Z" />
        <EventRecordID>9297</EventRecordID>
        <Channel>Application</Channel>
        <Computer>bluedragon</Computer>
        <Security />
      </System>
      <EventData>
        <Data>81990038</Data>
        <Data>4</Data>
        <Data>APPCRASH</Data>
        <Data>Not available</Data>
        <Data>0</Data>
        <Data>explorer.exe</Data>
        <Data>6.2.9200.16433</Data>
        <Data>50763312</Data>
        <Data>DUser.dll</Data>
        <Data>6.2.9200.16384</Data>
        <Data>5010846e</Data>
        <Data>c0000005</Data>
        <Data>000000000001fbe5</Data>
        <Data>
        </Data>
        <Data>
        </Data>
        <Data>
    C:\Users\Roydon\AppData\Local\Temp\WER846E.tmp.appcompat.txt
    C:\Users\Roydon\AppData\Local\Temp\WER847F.tmp.WERInternalMetadata.xml
    C:\Users\Roydon\AppData\Local\Temp\WER848F.tmp.hdmp
    C:\Users\Roydon\AppData\Local\Temp\WER8819.tmp.dmp</Data>
        <Data>C:\Users\Roydon\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_explorer.exe_a29054a3b49a761d30352936e55c3698bdec59d2_1bca958e</Data>
        <Data>
        </Data>
        <Data>0</Data>
        <Data>c08bbc04-682d-11e2-beb0-f46d042848a5</Data>
        <Data>0</Data>
        <Data>821f92a8c517bc1e8da81f5960b95f45</Data>
      </EventData>
    </Event>
    
     
  2. kemical

    kemical Windows Forum Admin
    Staff Member Premium Supporter Microsoft MVP

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    Hi,

    Faulting process id: 0x2f0
    Errors on your system may be caused by invalid registry entries and outdated or corrupt drivers.

    Please ensure drivers and bios are latest versions.

    Did you upgrade or perform a clean or custom install? If you upgraded then chances are you'll be better off wiping clean and doing a clean install.

    If you'd rather not follow the above route or did a clean install anyway try the system file checker. Open an admin cmd prompt by right clicking in the bottom left hand corner of the screen and then choosing admin cmd prompt from the list. Type:

    sfc /scannow

    Press enter and await results.

    Are you using win 8 with a local or Microsoft account? If it's just a local account, trade up and obtain a microsoft account here:
    https://login.live.com/login.srf?wa=wsignin1.0&rpsnv=11&ct=1359293951&rver=6.1.6206.0&wp=SAPI&wreply=https:%2F%2Faccount.live.com%2Fsummarypage.aspx&lc=1033&id=38936

    Another thing to check is viral or malware activity. I use Defender but also back it up with Malwarebytes. Nothing is better at search and destroy:
    Malwarebytes : Free anti-malware download
     
  3. setinhere

    setinhere Active Member

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    I use Vipre and have never had a problem.
     
  4. kemical

    kemical Windows Forum Admin
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    Did this issue just start up or has it been like this from the get go?
     
  5. setinhere

    setinhere Active Member

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    Just started up about a week ago. I haven't upgraded any drivers, or made any changed to OS.
     
  6. kemical

    kemical Windows Forum Admin
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    I notice in your replies that your using a local and a microsoft account. Does the issue crop up in both accounts? You could also try running a chkdsk and see if anything needs repairing. You'll need to right click your HDD icon, choose properties, Tools and then check now. It will probably say it doesn't need checking but run it anyway.
     
  7. setinhere

    setinhere Active Member

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    Yes it does in both accounts. I'll try chkdsk and see what happens.

    Oh and if this is a driver problem could it be caused by my having to use 7 drivers instead of 8 drivers? ASUS hasn't updated my motherboards drivers for what seems like forever. And I had to use 7 drivers to get any normal speed on 8. Windows 8 drivers are turtle slow on this motherboard.

    chkdsk update:
    no error where found. I ran it on all drivers.
     
    #7 setinhere, Jan 29, 2013
    Last edited by a moderator: Jan 29, 2013
  8. kemical

    kemical Windows Forum Admin
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    I can only assume it's either one of two things. As weird as it sounds the local account might be the cause and removing it may help. Apart from that you might have some corruption, which is indicated in the error code, trying a refresh may help.
    Using win 7 drivers should be ok although when you say the 8 drivers are slow which drivers are you referring to?
     
  9. setinhere

    setinhere Active Member

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    When I installed windows 8 it was only running on the drivers provided by MS. Those drivers are really slow on this board.
     
  10. setinhere

    setinhere Active Member

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    Quick Update:

    I started to going threw all my logs and found a interest event. Seems like all my errors are originating from my sounds drivers. I Rolled back to MS's basic sound drivers and my problems stopped. Every tile on the Start screen opens with the first click. No more errors in my event logs.... hmnmmm lol makes you wonder why/how sound would be connected to opening a program from the start screen?

    Well Now all I have to do is find a sound driver that doesn't cause problems with my system.

    Thanks again for all the help everyone!
     
    1 person likes this.
  11. kemical

    kemical Windows Forum Admin
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    If you can provide your system information, like motherboard, gpu, ect. I'll point you in the right direction.
     
  12. setinhere

    setinhere Active Member

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    I've list my computer specs on my profile.
     
  13. kemical

    kemical Windows Forum Admin
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    Hi,

    I checked on the availability for audio drivers re your set up. Trouble is it's not as straight forward as it seems. The audio chip is actually made by Via although one is kinda led to believe it's something from Creative as the term 'X-Fi' is used. The chip is VT2020, if my info is correct, although all I could find on the Via site was drivers for VT2120. What I suggest is you try a post here:
    Crosshair Series Motherboards

    As other users will have most likely found a way around this and got full functionality (or maybe not), anyway they are probably the best guy's to speak to with this issue. Please let me know how you get on or if you need further help post back.
     
  14. setinhere

    setinhere Active Member

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    VIA's web site is where I got those drivers that where causing me so much problems. I wouldn't recommend installing them on a board that has Windows 8 installed because of them making 8 so unstable.

    Where the Creative Supreme X-Fi comes in is the custom software that takes advantage of the advanced option on the VT2020 chip. This software may also be part of the problem because of the drivers provided by ASUS differ from those provide by VIA and how both companies implement driver instructions.

    Download version 10.1200A is the driver I had that was causing problem on my system. Note the chip version that is supports.

    Not the same but close.

    I've spent some time doing research on the VT2020 chip set. Seems VIA made that chip special for ASUS motherboards and even though they provide a generic driver for them they aren't 100% compatible with the chip. My case in point lol.

    I also emailed ASUS technical support when this problem started asking if they are going to provide updated drivers.

    And there reply.

    So don't know if that was an auto form reply based on key words or "Fiona" just didn't understand my question.

    In conclusion, lol feel like I'm back in college writing a term paper, I'm just going to leave my system alone and cross my fingers hoping that ASUS is working on drivers and Windows 7 pro comes up on sale.
     
  15. kemical

    kemical Windows Forum Admin
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    I hope they do release something for that board as being an 'enthusiast' myself I can appreciate what a fine board that is. I'm a bit surprised though at the convoluted nature of the audio set up as usually simple works best but hopefully you won't have to wait too long.
     
  16. setinhere

    setinhere Active Member

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    I'm not sure either. I'm a hardware guy and I have to dip my foot into software to get the hardware going but other then that I'm lost when you get to detailed on me lol.
     

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