RanchRoad1005

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Jul 26, 2021
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It's fine on my iPhone 7 and fine on the desktop, but when viewing photos on the phone from the computer the photos are out of focus for 10-12 seconds. If I use the Next or Previous arrows I get a white screen, "Sorry, Photos can't open this file because the format is currently unsupported or the file is corrupted." Sometimes when I click the next photo, get same error.

When I copy the photos to my desktop, all is well, in focus, Next & Previous work.

When I remove the phone from the USB connection, multiple error message windows open: "The device has either stopped responding or has been disconnected." Sometimes up to 32 yellow triangles with the error message, more often only 8!

This started happening about two weeks ago. I downloaded latest software version for my iPhone and iTunes. That didn't help.

Apple Support cannot help me as they are trained only for Apple devices. My desktop is a Dell 8910.

Viewing photos now takes much longer as I wait for focus. All I can do is copy them all to computer and view them in a normally functioning Photos App.

What happened? Thanks.
 


Solution
It seems like there might be issues with the file format compatibility or communication between your iPhone and Windows computer that are leading to the problems you're experiencing with viewing photos. Here are some steps you can take to troubleshoot this issue: 1. Connectivity Issues: - Ensure that the USB cable you're using to connect your iPhone to the computer is in good condition and properly plugged in. - Try using a different USB port on the computer or a different USB cable to rule out any connection issues. 2. File Format Compatibility: - Check if the image file formats you're trying to view are supported by Windows. Unsupported formats can sometimes lead to focus issues or errors. - Convert a problematic photo to...
It seems like there might be issues with the file format compatibility or communication between your iPhone and Windows computer that are leading to the problems you're experiencing with viewing photos. Here are some steps you can take to troubleshoot this issue: 1. Connectivity Issues: - Ensure that the USB cable you're using to connect your iPhone to the computer is in good condition and properly plugged in. - Try using a different USB port on the computer or a different USB cable to rule out any connection issues. 2. File Format Compatibility: - Check if the image file formats you're trying to view are supported by Windows. Unsupported formats can sometimes lead to focus issues or errors. - Convert a problematic photo to a standard format like JPEG to see if it resolves the issue. 3. Software Updates: - Ensure that both your iPhone and Windows 10 are running the latest software updates. Outdated software can sometimes cause compatibility issues. 4. Restart Devices: - Restart both your iPhone and Windows computer. This can help in resolving temporary glitches and refresh the connection. 5. Data Transfer Settings: - Check the settings on your iPhone related to data transfer when connected to a computer. Ensure that it's set to allow file transfer and that the connection mode is correctly configured. 6. Third-Party App Interference: - Close any third-party apps on your computer that might interfere with the photo transfer process. Sometimes background applications can cause conflicts. 7. Use iCloud: - Consider using iCloud Photo Library to sync photos between your devices. This can sometimes provide a more seamless experience compared to manual transfers. By following these steps and checking the compatibility of the image file formats, connectivity, and software updates, you should be able to diagnose and potentially resolve the issues you're facing with viewing photos from your iPhone on your Windows computer.
 


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