win 7 shutdown problem

Discussion in 'Windows 7 Help and Support' started by rien, Aug 14, 2010.

  1. rien

    rien Well-Known Member

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    I have now come to the conclusion that there is no sure answer to the unexpected shutdown problem. I have tried all the suggestions but nothing prevents this happening. The box that advises sending to microsoft for a solution does nothing.
    Advice to look at the event viewer doesn't help because most of the stuff there is over my head and the check disc routine doesn't provide any answers. Seems I shall just have to live with it until some wise owl finds a solution.
     
  2. cybercore

    cybercore New Member

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  3. rien

    rien Well-Known Member

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    I am not familiar ith event viewer but does this help?

    Log Name: Application
    Source: Windows Error Reporting
    Date: 14/08/2010 15:39:43
    Event ID: 1001
    Task Category: None
    Level: Information
    Keywords: Classic
    User: N/A
    Computer: comet-PC
    Description:
    Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0
    Problem signature:
    P1:
    P2:
    P3:
    P4:
    P5:
    P6:
    P7:
    P8:
    P9:
    P10:
    Attached files:
    C:\Windows\Minidump\030210-9828-01.dmp
    C:\Users\comet\AppData\Local\Temp\WER-17160-0.sysdata.xml
    C:\Users\comet\AppData\Local\Temp\WERA1AC.tmp.WERInternalMetadata.xml
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_0_0_cab_0a5ea1bb
    Analysis symbol:
    Rechecking for solution: 0
    Report Id: 030210-9828-01
    Report Status: 0
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Windows Error Reporting" />
    <EventID Qualifiers="0">1001</EventID>
    <Level>4</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2010-08-14T14:39:43.000000000Z" />
    <EventRecordID>13162</EventRecordID>
    <Channel>Application</Channel>
    <Computer>comet-PC</Computer>
    <Security />
    </System>
    <EventData>
    <Data>
    </Data>
    <Data>0</Data>
    <Data>BlueScreen</Data>
    <Data>Not available</Data>
    <Data>0</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    C:\Windows\Minidump\030210-9828-01.dmp
    C:\Users\comet\AppData\Local\Temp\WER-17160-0.sysdata.xml
    C:\Users\comet\AppData\Local\Temp\WERA1AC.tmp.WERInternalMetadata.xml</Data>
    <Data>C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_0_0_cab_0a5ea1bb</Data>
    <Data>
    </Data>
    <Data>0</Data>
    <Data>030210-9828-01</Data>
    <Data>0</Data>
    </EventData>
    </Event>
     
  4. cybercore

    cybercore New Member

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    Yes, it helps, thank you. C:\Windows\Minidump\030210-9828-01.dmp, zip it and attach here so we take a look at.
     

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