win 7 shutdown problem

rien

Well-Known Member
#1
I have now come to the conclusion that there is no sure answer to the unexpected shutdown problem. I have tried all the suggestions but nothing prevents this happening. The box that advises sending to microsoft for a solution does nothing.
Advice to look at the event viewer doesn't help because most of the stuff there is over my head and the check disc routine doesn't provide any answers. Seems I shall just have to live with it until some wise owl finds a solution.
 


#2
Have you checked your event viewer, what does it say?
 


rien

Well-Known Member
#3
Have you checked your event viewer, what does it say?
I am not familiar ith event viewer but does this help?

Log Name: Application
Source: Windows Error Reporting
Date: 14/08/2010 15:39:43
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: comet-PC
Description:
Fault bucket , type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 0
Problem signature:
P1:
P2:
P3:
P4:
P5:
P6:
P7:
P8:
P9:
P10:
Attached files:
C:\Windows\Minidump\030210-9828-01.dmp
C:\Users\comet\AppData\Local\Temp\WER-17160-0.sysdata.xml
C:\Users\comet\AppData\Local\Temp\WERA1AC.tmp.WERInternalMetadata.xml
These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_0_0_cab_0a5ea1bb
Analysis symbol:
Rechecking for solution: 0
Report Id: 030210-9828-01
Report Status: 0
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Windows Error Reporting" />
<EventID Qualifiers="0">1001</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2010-08-14T14:39:43.000000000Z" />
<EventRecordID>13162</EventRecordID>
<Channel>Application</Channel>
<Computer>comet-PC</Computer>
<Security />
</System>
<EventData>
<Data>
</Data>
<Data>0</Data>
<Data>BlueScreen</Data>
<Data>Not available</Data>
<Data>0</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
C:\Windows\Minidump\030210-9828-01.dmp
C:\Users\comet\AppData\Local\Temp\WER-17160-0.sysdata.xml
C:\Users\comet\AppData\Local\Temp\WERA1AC.tmp.WERInternalMetadata.xml</Data>
<Data>C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_0_0_cab_0a5ea1bb</Data>
<Data>
</Data>
<Data>0</Data>
<Data>030210-9828-01</Data>
<Data>0</Data>
</EventData>
</Event>
 


#4
Yes, it helps, thank you. C:\Windows\Minidump\030210-9828-01.dmp, zip it and attach here so we take a look at.
 


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