Windows 7 Window 7 Pro black screen before login screen

livix07

Honorable Member

Joined

Feb 19, 2018

Messages

585

• Mar 27, 2019

• #2

tbjerman said:

After login , the window operate normally.

I am not able to log into safe mode , since the same black screen issue appears.

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How long ago did this problem appear? Can you narrow it down to a specific day?

Anyway, you can check the file system for errors like this:
- search for Command Prompt (just type Command in the menu search box)
- right-click on it and select run as administrator
- type sfc /scannow inside the command prompt and press Enter

Check the graphics card driver:

If the driver is already the newest then select Roll Back Driver and restart computer.
See if that makes any difference.

 

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Solution

T

tbjerman

New Member

Joined

Mar 26, 2019

Messages

2

• Mar 27, 2019

• Thread Author
• #3

I have run chkdsk & sfc/ scannow , no problem found.

The black screen issues only started on Monday this week.

The black screen will go away after approx 25 minutes and I have tested a few times.

There is no mouse cursor when the black screen first appears.

When time reach 25 minute , the hard disk start to react ( with sound) & the mouse cursor appears and then the login screen appears.

Then I manage to login into the window & found out that the window taskbar / deskstop is freeze , and when I click on the screen

a menu pop up saying window explorer is not responding , I need to end the process before I can freely activate the deskstop.

 

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Neemobeer

Cloud Security Engineer

Staff member

Joined

Jul 4, 2015

Messages

8,998

• Mar 27, 2019

• #4

Did you install anything new prior to Monday? Have you tried booting into safe mode to see if it's faster? If it is the issue could be due to a driver or some process that loads on start up.

 

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livix07

Honorable Member

Joined

Feb 19, 2018

Messages

585

• Mar 27, 2019

• #5

tbjerman said:

The black screen issues only started on Monday this week.

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Please launch Event Viewer and look for critical, errors or warnings on Monday.You can find the option to filter and sort the events in the right-side column. Please take a screenshot or just write here on the forum what critical events, errors or warnings took place on Monday.
Please take a look at the images below:

 

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