Windows 11 version 24H2, released in October 2024, has encountered a series of compatibility issues that have led Microsoft to implement safeguard holds on certain devices. These measures are intended to prevent users from experiencing significant problems during the update process.
Compatibility Holds and Affected Devices
Microsoft has identified several hardware and software configurations that are incompatible with the 24H2 update. As a result, the company has applied compatibility holds to prevent affected devices from receiving the update until the issues are resolved. Notable cases include:
- ASUS Devices: Models such as the X415KA and X515KA have been reported to encounter blue screen errors during the update process. Microsoft has paused the rollout for these devices, pending firmware updates from ASUS. (bleepingcomputer.com)
- Voicemeeter Application: Users of the Voicemeeter audio interface have experienced blue screen errors due to driver incompatibilities. Updating to the latest version of Voicemeeter is recommended to resolve this issue. (learn.microsoft.com)
- Integrated Cameras: Some devices have reported issues with integrated cameras, particularly affecting applications like Windows Hello and other third-party software that utilize object and face detection features. Microsoft has applied a compatibility hold on these devices until a solution is found. (learn.microsoft.com)
- Fingerprint Sensors: Certain devices have experienced unresponsive fingerprint sensors after locking the system, rendering Windows Hello fingerprint authentication unusable. A compatibility hold is in place until firmware updates are provided. (learn.microsoft.com)
- Intel Smart Sound Technology (SST): Devices with specific versions of Intel SST drivers have encountered blue screen errors. Updating the Intel SST driver to version 10.30.00.5714 or later is necessary to resolve this issue. (learn.microsoft.com)
- Safe Exam Browser: Versions 3.7 and older of this application are incompatible with the 24H2 update, leading to functionality issues. Users are advised to update to the latest version. (bleepingcomputer.com)
- Wallpaper Customization Apps: Certain applications have caused issues such as missing wallpapers and disrupted desktop previews. Updating these applications to their latest versions is recommended. (learn.microsoft.com)
- Easy Anti-Cheat: Devices running outdated versions of Easy Anti-Cheat, particularly on Intel's Alder Lake+ processors with vPro technology, have experienced system crashes. Updating the Easy Anti-Cheat software is necessary to prevent these issues. (bleepingcomputer.com)
Users who created custom installation media for Windows 11 24H2 by integrating October or November 2024 security updates have reported issues where the system becomes unable to receive further updates. Microsoft advises against using modified installation media and recommends reinstalling the OS using official media that includes the December 2024 security update or later. (learn.microsoft.com)
Current Status and Recommendations
As of April 2025, Microsoft continues to investigate these issues and is working on providing solutions. Users are advised to check for updates to their hardware drivers and software applications regularly. It is also recommended to avoid using third-party tools to modify installation media and to rely on official Microsoft resources for updates.
For the most current information and guidance, users should refer to the Windows release health dashboard and follow updates from Microsoft.
In summary, while Windows 11 version 24H2 introduces several new features and improvements, the update has been marred by compatibility issues affecting a range of devices and applications. Microsoft's proactive approach in implementing compatibility holds aims to safeguard users from potential disruptions, underscoring the importance of thorough testing and compatibility checks in the software update process.
Source: techzine.eu Microsoft acknowledges problem with Windows 11 24H2 update
