Windows 7 BSOD while playing Battlefied 4

#1
Just a quick explanation of what's happening. I am launching game and after 3-4 minutes of gameplay i am getting BSOD. I have attached the bugs, reports, debug info
 


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kemical

Windows Forum Admin
Staff member
Premium Supporter
Microsoft MVP
#2
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000007E, {ffffffffc0000005, fffff88004b4fec8, fffff880040b1568, fffff880040b0dc0}

Probably caused by : dxgmms1.sys ( dxgmms1!VIDMM_GLOBAL::ReferenceAllocationForPreparation+c4 )

Followup: MachineOwner
Hi,
the above dump is blaming DirectX as a possible culprit although a driver or function could also be to blame.

BiosVersion = L2.11
BiosReleaseDate = 12/07/2012
Your bios is old and has updates pending. Please ensure I have the correct download for your motherboard:
http://www.asrock.com/mb/AMD/990FX Extreme4/?cat=Download&os=BIOS

atikmdag.sys Wed Apr 16 03:13:17 2014: AMD GPU driver. Please uninstall using this application:
http://www.wagnardmobile.com/DDU/
Re-install using the latest 14.4 driver:
http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64#amd-catalyst-packages

RTKVHD64.sys Tue May 24 13:32:39 2011: Realtek High Definition Audio Function Driver please update:
http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=8&PFid=14&Level=3&Conn=2

I think it's down to your drivers and bios being old but if the bsod continues post the dump file and we'll go further with changes.
 


#3
Hello,

Thanks for the fix,

UPDATE : I Updated the BIOS and then after it the game worked fine but today it again started to give the BSOD

New Data has been updated to you!
 


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kemical

Windows Forum Admin
Staff member
Premium Supporter
Microsoft MVP
#4
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1E, {ffffffffc0000005, fffff800034b1622, 0, ffffffffffffffff}

*** WARNING: Unable to verify timestamp for aswSnx.sys
*** ERROR: Module load completed but symbols could not be loaded for aswSnx.sys
Probably caused by : aswSnx.sys ( aswSnx+266d7 )

Followup: MachineOwner
Hi,
looks like Avast AV is being blamed as the culprit:

aswSnx.sys Tue Mar 18 20:32:53 2014: Avast AV. Try uninstalling Avast as it is known on occasion to cause such issues. Install MSE as it's more stable:
http://www.microsoft.com/en-gb/security/pc-security/mse.aspx

There's a slight possibility your RAM may be involved but make the above changes and see how you go. If you get another bsod please post the dump file.
 


#5
UPDATE: I removed avast and installed MSE but now all the games like GTA IV and Battelfield 4 are crashing to desktop and if they don't crash then BSOD comes up, i am using AMD 14.4 Beta Drivers!

Please let me know what is the cause
 


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kemical

Windows Forum Admin
Staff member
Premium Supporter
Microsoft MVP
#6
Hi,
I checked your zip file but no dump file is contained, are you sure it was a bsod? Also I'm pretty sure 14.4 has now been released whql... It has:
http://support.amd.com/en-us/download/desktop?os=Windows 7 - 64#amd-catalyst-packages

Follow my advice above and use the driver remover before installing the WHQL version. Mind you, sometimes the only difference between a beta release and a WHQL one is that the whql simply has the Microsoft certificate that makes it whql but anyway give it a try.

If the bsod's continue try checking your RAM. Download the latest version of Memtest86 here:
http://www.memtest.org/
This guide although a little old explains how best to run it:
http://www.techspot.com/community/topics/tutorial-how-to-use-memtest.62524/

Can you also post what GPU you have and your PSU including wattage, model and manufacturer.

Post any new dump files.
 


#7
No it was not a BSOD but all of my games are crashing to the desktop, i did rank memtest full overnight but i was not able to get the results as the PC restarted due to electricity failure but in 5 hours run-time when i last watched the memtest it was having 2 passes with no errors.

GPU: Sapphire HD 7950 Vapour X OC With Boost
CPU: AMD Fx-8350 Black Edition
MOTHERBOARD:
Asrock 9900Fx-Extreme 4
PSU: Seasonic S12 - 620 Watt
RAM: GSkill-RipjawsX 1600 MHZ -- 2 X 4 GB
HARD-DRIVE: Seagate Sata 7200 RPM
COOLER: AMD Stock Cooler
 


kemical

Windows Forum Admin
Staff member
Premium Supporter
Microsoft MVP
#8
It's usually best to run memtest86 for longer but it sounds like your RAM is ok. Did you try updating the drivers as mentioned above?
Also what are your temps like when running a game? This app will help you check:
http://www.hwinfo.com/
 


#9
Hello,

Today i was encoding a mov file with Magix Studio it i received another BSOD right after the restart i again tried it and this time it keeps freezing my PC

Then i used camtasia studio and what this program also crashed, so every program i guess which is heavy is causing the system to crash or BSOD

should i need to reinstall windows??????
 


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kemical

Windows Forum Admin
Staff member
Premium Supporter
Microsoft MVP
#10
Hi,
I checked the zip you sent in but no dump files were to be found. Make sure your dump settings are set thus:

Go to Start and type in sysdm.cpl and press Enter
Click on the Advanced tab
Click on the Startup and Recovery Settings button
Ensure that Automatically restart is unchecked
Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box
Ensure that the Small Dump Directory is listed as %systemroot%\Minidump << where your .dmp files can be
found later.
Click OK twice to exit the dialogs, then reboot for the changes to take effect.
Check windows isn't corrupted. Find command prompt in the start menu, right click on it and choose run as admin. Type:
sfc /scannow
Press enter and await results.
 


#11
I fixed the Dump File it was set to wrong settings now i think next time i will get the dump file

Also i run the sfc /scannow

and i found " Windows Resource Protection Corrupted "

Attached is the file for it from the logs mentioned by it and it also mentions it was unable to fix some of that corrupt files
 


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kemical

Windows Forum Admin
Staff member
Premium Supporter
Microsoft MVP
#12
Code:
2014-06-03 23:18:18, Info                  CSI    00000307 [SR] Verify complete
2014-06-03 23:18:18, Info                  CSI    00000308 [SR] Repairing 1 components
2014-06-03 23:18:18, Info                  CSI    00000309 [SR] Beginning Verify and Repair transaction
2014-06-03 23:18:18, Info                  CSI    0000030a Hashes for file member \SystemRoot\WinSxS\amd64_microsoft-windows-ie-adminkitbranding_31bf3856ad364e35_11.2.9600.16428_none_56a77f876c8b6453\install.ins do not match actual file [l:22{11}]"install.ins" :
  Found: {l:32 b:fEwrlAxBQm42pM9sg6+rq6z7i7Gh3DkWKpW7gS4dEJ8=} Expected: {l:32 b:3C1zuBtLPhNJ0di4p1gfyeZ9tqIn2QV4L0B20Pr+gdI=}
2014-06-03 23:18:18, Info                  CSI    0000030b [SR] Cannot repair member file [l:22{11}]"install.ins" of Microsoft-Windows-IE-AdminKitBranding, Version = 11.2.9600.16428, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2014-06-03 23:18:18, Info                  CSI    0000030c Hashes for file member \SystemRoot\WinSxS\amd64_microsoft-windows-ie-adminkitbranding_31bf3856ad364e35_11.2.9600.16428_none_56a77f876c8b6453\install.ins do not match actual file [l:22{11}]"install.ins" :
  Found: {l:32 b:fEwrlAxBQm42pM9sg6+rq6z7i7Gh3DkWKpW7gS4dEJ8=} Expected: {l:32 b:3C1zuBtLPhNJ0di4p1gfyeZ9tqIn2QV4L0B20Pr+gdI=}
2014-06-03 23:18:18, Info                  CSI    0000030d [SR] Cannot repair member file [l:22{11}]"install.ins" of Microsoft-Windows-IE-AdminKitBranding, Version = 11.2.9600.16428, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2014-06-03 23:18:18, Info                  CSI    0000030e [SR] This component was referenced by [l:230{115}]"Microsoft-Windows-InternetExplorer-VistaPlus-Update~31bf3856ad364e35~amd64~~11.2.9600.16428.Internet-Explorer-amd64"
2014-06-03 23:18:18, Info                  CSI    0000030f Repair results created:
POQ 130 starts:
POQ 130 ends.
2014-06-03 23:18:18, Info                  CSI    00000310 [SR] Repair complete
2014-06-03 23:18:18, Info                  CSI    00000311 [SR] Committing transaction
2014-06-03 23:18:18, Info                  CSI    00000312 Creating NT transaction (seq 2), objectname [6]"(null)"
2014-06-03 23:18:18, Info                  CSI    00000313 Created NT transaction (seq 2) result 0x00000000, handle @0x11f8
2014-06-03 23:18:18, Info                  CSI    [email protected]/6/3:17:48:18.413 CSI perf trace:
CSIPERF:TXCOMMIT;3
2014-06-03 23:18:18, Info                  CSI    00000315 [SR] Verify and Repair Transaction completed. All files and registry keys listed in this transaction  have been successfully repaired
I don't think the files that couldn't be repaired are critical as they appear to have something to do with branding. I'll await your next post re dump file.
 


#13
Here you go another BSOD came up, My all games are crashing, system freeze

And this is not only with Games like Battelfield 4, GTA IV but with Camtasio Studio, Magix studio
 


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kemical

Windows Forum Admin
Staff member
Premium Supporter
Microsoft MVP
#14
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck D1, {ffffea8009474070, 2, 1, fffff880018911b5}

Probably caused by : tcpip.sys ( tcpip! ?? ::FNODOBFM::`string'+11b5 )

Followup: MachineOwner
Hi,
tcpip.sys is network related so it may be a driver needs updating. I'll check through the driver stack and see:

k57nd60a.sys Tue Feb 15 04:19:05 2011: Broadcom NetLink Gigabit Ethernet NDIS6.x Unified Driver. A 2013 version can be found on the motherboard web page:
http://www.asrock.com/mb/AMD/990FX Extreme4/?cat=Download&os=Win764

EtronHub3.sys Fri Jan 28 21:46:45 2011: Etron USB 3.0 Extensible Hub Driver. Your board uses the Etron EJ168A USB contoller. The latest driver can be found here:
http://drivers.softpedia.com/get/Ot...30-Host-Controller-Driver-10-Build-0118.shtml

RTKVHD64.sys Tue May 24 13:32:39 2011: Realtek High Definition Audio Function Driver please update:
http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=8&PFid=14&Level=3&Conn=2

Post any new dump files.
 


#15
Hello,

But my Driver for Broadcom NetLink Gigabit Ethernet is already update to date, I was already having the version you mentioned on the website on my PC

Anyways i have Reinstalled this driver
 


kemical

Windows Forum Admin
Staff member
Premium Supporter
Microsoft MVP
#16
Ok understood.

Post any new dump files.
 


#17
Hello,

After a long time another BSOD came up, This time the games were playing good and i was been able to play Battlefield 4 and GTA 4 at ultra settings!

The BSOD came up today when i was copying the downloaded fonts into my windows fonts folders as i am graphics designer so i need new fonts!

Attached is the latest reports!
 


Attachments

kemical

Windows Forum Admin
Staff member
Premium Supporter
Microsoft MVP
#18
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 19, {21, fffff900c01ec000, 2850, 0}

Probably caused by : win32k.sys ( win32k!EngFreeMem+21 )

Followup: MachineOwner
Hi,
win32k.sys errors can be caused by old drivers or corrupt data or software.

AsrAppCharger.sys Tue May 10 09:28:46 2011: ASRock App Charger is known to cause bsod's from time to time uninstall to test.

k57nd60a.sys Tue Feb 15 04:19:05 2011: Broadcom NetLink Gigabit Ethernet NDIS6.x Unified Driver. A 2013 version can be found on the Broadcom web page:
http://www.broadcom.com/support/ethernet_nic/netlink_k57.php

EtronHub3.sys Fri Jan 28 21:46:45 2011: Etron USB 3.0 Extensible Hub Driver. Your board uses the Etron EJ168A USB contoller. The latest driver can be found here:
http://drivers.softpedia.com/get/Ot...30-Host-Controller-Driver-10-Build-0118.shtml

RTKVHD64.sys Tue May 24 13:32:39 2011: Realtek High Definition Audio Function Driver please update:
http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=8&PFid=14&Level=3&Conn=2

Post any new dump files.
 


#19
Hello,

I updated the ETRON Drivers removed the AppCharger

but for realtek i don't know what to download from the link you've given it mentions audio and HD

Same for the Broadcom

http://www.broadcom.com/support/ethernet_nic/netlink_k57.php

I went to the link and downloaded but i didn't know how to install it, it has given me a zip file which contains a sys file
 


#20
My games are crashing and other programs are crashing!

Please find the dumps attached
 


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