Windows 7 BSOD

Discussion in 'Windows 7 Blue Screen of Death (BSOD)' started by Samanta, Jul 21, 2016.

  1. Samanta

    Samanta New Member

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    Hello, i have a bsod and it happens on random time. here is the minidump. can anyone help?
    Thank you
     

    Attached Files:

  2. kemical

    kemical Windows Forum Admin
    Staff Member Premium Supporter Microsoft MVP

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    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 1000007E, {ffffffffc0000005, fffff8800506e6e8, fffff880037e73a8, fffff880037e6c00}
    
    Probably caused by : iusb3xhc.sys ( iusb3xhc+4e6e8 )
    
    Followup: MachineOwner
    
    Hi,
    bugcheck 7E is quite common and causes range from hardware to drivers. The probably cause relates to your USB 3 driver.

    Laptop drivers are almost always supplied by the manufacturer and after checking your support page you do have Windows 10 drivers available. However, it appears they do not have driver for USB3 and I had to go all the way back to the Windows 7 section to find one. Luckily it's still a later version than the one on the machine so in theory should install ok.
    Product Support | Dell US

    Post back if you have any new dump files or the issue returns..
     

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